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play.com mess up my order

  • 05-07-2005 10:44am
    #1
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭


    Play.com sent me the wrong dvd's but the packing note says the correct dvd's. Anyone know what plays policy on this is?


Comments

  • #2
    RobertFoster
    Registered Users, Registered Users 2 Posts: 9,233 ✭✭✭RobertFoster


    Returns Policy

    What did they send you instead? Something good/better?


  • #3
    monkeyfudge
    Registered Users, Registered Users 2 Posts: 23,216 ✭✭✭✭monkeyfudge


    Bond-007 wrote:
    Play.com sent me the wrong dvd's but the packing note says the correct dvd's. Anyone know what plays policy on this is?
    I had the same problem once. You'll probably have to ring them up, their customer support doesn't like working through emails for some reason.

    They'll send you out the correct dvds straight away and ask you to return the ones you were sent by error, when they recieve them they will credit you with the cost of postage.


  • #4
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    I ordered the west wing season 2, got the bat man collection.


  • #5
    monkeyfudge
    Registered Users, Registered Users 2 Posts: 23,216 ✭✭✭✭monkeyfudge


    Bond-007 wrote:
    I ordered the west wing season 2, got the bat man collection.
    Eeep... So you got Batman and Robin sent to you in error? That should count as cruel and unusual punishment.

    I'd say they are super-busy with the sale on at the moment, mistakes will happen. But they are very easy to deal with and although it is annoying that you have to call them up, the phone call shouldn't take too long at all.


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