DHL loses my parcel, now wants €

ambro25

You're a bit nosey, aint'cha

No update, clock still ticking - Oh, while I'm at it (both sent "Signed For"):

DHL Express
Attn of Accounts Dept
Cargo Terminal 2
Dublin


Dear Sirs, Madam,

Re. Your Invoice No. D*******7
Intrum Justitia reference 1*****0

Further to receiving correspondence from Intrum Justitia (copy enclosed), which claim to have been instructed by yourselves to collect the amount of €12.87 corresponding to the invoice in subject above, and my subsequent telephone conversation with your services (‘Margaret’ on 29/07/05), who could not provide me with any satisfactory help with this matter, may I hereby state for clarity of the record that, further to placing an order for an mp3 player with a Canadian store in February 2005 for delivery within 4 days by DHL:

(i) in February 2005, your Canadian services failed to despatch to Ireland the item that is the subject of the above-referenced “VAT-DUTY Invoice”;

(ii) in March 2005, you issued me with a first “VAT-DUTY Invoice” for an amount (€21.94) close to double what the correct amount should have been;

(iii) in March 2005 still, I called your services and you issued me with a second “VAT-DUTY Invoice” for the correct amount of €12.87 and I requested that a trace be put on the overdue parcel/delivery;

(I note that I was never issued with a credit note corresponding to the first, incorrect invoice)

(iv) in April 2005, your services explicitly stated by phone to me, further to attempting to determine the whereabouts of the parcel at my request:
(a) that DHL Canada were at fault,
(b) that DHL Express (Ireland) had never taken delivery of the parcel,
(c) that I would have to sort the matter with the store and DHL Canada and
(d) that you were classing it as ‘lost’

(I note that I was never issued with a credit note corresponding to the second invoice, which has no legal basis (no factual import) or commercial basis (no physical processing or delivery in Ireland), nor did I ever receive confirmation in writing of the loss in transit of the parcel corresponding to my order)

(v) in July 2005, I received the enclosed from Intrum Justitia and contacted your services on 29 July 2005 about the matter, and was put in touch with ‘Margaret’;

(vi) Margaret explicitly stated by phone that I would have to contact Intrum Justitia myself and request of them that they lodge an enquiry with yourself to obtain the facts of this particular debt collection, even though –presumably– I would have expected yourselves to have already provided this information to Intrum Justitia for engaging in as serious a task as debt collection;

(vii) I therefore contacted Intrum Justitia on the same day, who were apparently at a loss further to my request (following Margaret’s instructions) that they lodge the enquiry in question – apparently it is not a procedure with which they are familiar at all or regularly engage in. I was eventually passed onto a further person who assured me that they would look into the matter and contact me back within a matter of days.

I note that, as of the date of this letter, I have not received any further information from yourselves or Intrum Justitia about this matter, either orally by phone or in written form, so that I cannot conceivably consider the matter closed for all parties involved. I am assuming that, from the tone and content of Intrum Justitia’s letter and their much-less-than-friendly manners where “debtor” phone enquiries are concerned, that Intrum Justitia may yet initiate “further proceedings”.

May I therefore request that:
• You determine at once that the VAT and Import Invoice D*******7 is in relation to goods which never entered Ireland, hopefully from merely glancing at your manifests and internal records, and which is therefore null and void;
• You issue me at once with the relevant credit notes;
• You notify Intrum Justitia at once that the debt which you have instructed them to recover from me is null and void and that their file reference 1*****0 is to be closed;
• You confirm all of the above in writing to me at the above address by 31st August 2005 at the very latest.

I value my credit rating well above the sum involved and have an unblemished credit history. I have endured sufficient ineptitude from all parties involved, including your services, and will have no choice but to refer the matter to my solicitor and provide appropriate instructions to obtain compensation for the time, expense and stress which your apparent lack of basic record-keeping has caused me, should the above tasks not be met by the end of indicated period.

Yours sincerely,
ambro25

Intrum Justitia Collections (Ireland) Ltd
Attn of E Ball, Collections Manager
First Floor, Block C,
Ashtown Gate
Navan Road
Dublin 15


Dear Mr Ball,

Re. DHL Invoice No. D*******7
(as client account number on your correspondence)

Further to receiving your correspondence of 27 July 2005, in which you claim to have been instructed by DHL Express to collect the amount of €12.87 corresponding to the invoice in subject above, and my subsequent telephone conversation with your services on 29/07/05, who could not provide me with any satisfactory help with this matter, please find enclosed copy of a letter addressed this day to your client by recorded delivery, for your files and information.

For the record, kindly note that I am contesting the debt, which I believe to be null and void by reason of (i) the imported item to which it relates having never entered the Republic of Ireland, i.e. having never been imported, due to DHL Canada having lost the parcel, and obviously (ii) myself never having taken delivery of the item, such that I cannot conceivably be held liable for the invoiced import duty or VAT.

Furthermore, and in view of these facts, I likewise believe that any further attempts by DHL and/or yourselves as instructed by DHL to recover the sum would constitute fraud, which I will have no choice but to report to Comreg where DHL is concerned and also, naturally, to the Revenue Commissioner and their investigative branch where both DHL and yourselves are concerned.

Further to requesting from DHL that they instruct your to close the file in view of the above, or further to yourselves ascertaining the facts of the issue at hand, I would therefore welcome your written confirmation that this matter is now solved for all parties involved, at your earliest convenience.

Yours sincerely,
ambro25

Our man in Havana

Mr E Ball?

He rings a bell. He is also the collections manager for a few other fly by night collection companies all of the same address. The same address also harbours a firm of fake solictors who send out unsigned demands on behalf of the aforementioned mr Ball.

WizZard

The plot thickens...

Impressive letters BTW.

CJhaughey

Stylin! I like the tone of your letters, threatening in a nice way:/

Newshound

Surely your contract to buy the item involves you receiving the item.
You havent received it, so they are not entitled to charge you for it.
Try disputing the charge on your credit card and see what the credit card company has to say.

Velcrow

Any development on this!

ambro25

Newshound wrote:

Surely your contract to buy the item involves you receiving the item.
You havent received it, so they are not entitled to charge you for it.
Try disputing the charge on your credit card and see what the credit card company has to say.

Not paid via Paypal + CC, paid via Paypal funds (i.e. from my own auctions, not siphonned off my CC), so can't chargeback.

No news yet.

(i) I have registered a complaint with Paypal, which has not been confirmed yet (I may have been well out of time for it as I complained quite a while after the 45 days limit).

(ii) I have notified the store that I have filed the complaint and I have offered to withdraw it if they refund me in a timely manner, else I will let the matter run its course.

(ii) The Small Claims Court application form is filled and ready, I intend to file on 01/10/05.

Borat_Sagdiyev

Any update on this? I really hope you get these @ssholes.

Power to the people!

Baz_

Thread of the Month(s, year perhaps)!

This is one hell of a classy thread, and a joy to read. How are things looking now ambro?

Hope you're getting somewhere with the stup.... better not, but I'm sure you get my drift.

Man fighting the good fight does make you feel empowered, even reading about it does.

Good man, fair balls to you.

Baz_

jor el

This kinda reminds me of www.man1bank0.com which is also a great read if you have a spare couple of hours.

Any update on the small claims application?

roykeane16

tell them ambro go **** themselves it is their fault not yurs

Baz_

Obviously roykeane16 hasn't read the full thread, or if he had, he would know that ambro wouldn't think twice about telling them to go **** themselves if it wasn't for the fact that ultimately it could **** his credit rating worse.

giveth

Hey ambro!
What happened in the end?! I read the thread from start to finish expecting a happy ending, but it was left in mid air!
Anything else happen or did it just fizzle out?

ambro25

It's more a fizzle out than a happy ending, I'm afraid, but to sum up:

1. I never got anything out of the store (whether they themselves got ins money out of DHL or not - they've since ignored and continue to ignore, all my emails).
2. I never got nothing out of my Paypal complaint (complaint deemed outside the 45 days and that's that).
3. DHL have never replied and/or complied and/or acted in any way further to my recorded letter.
4. IJ have never replied and/or complied and/or acted in any way further to my recorded letter.

I am therefore considering the matter closed for all partied involved, as I consider DHL and IJ's mutism nearly a year on to be both (i) tacit approval of my grievances and (ii) compliance (even if not expressly stated/acknowledged).

In the end, I decided that the Small Claims Court would have been too much a waste of my time (and of the Court's time), unless DHL/IJ hadn't dropped the matter and had instead wrote back after my letters, still asking for the funds.

Realistically? They probably just couldn't be @rsed, for €12