ice broadband

Orion · 06-11-2005 3:35pm

hmmm - they're good responses. Strange that your getting a better ping from ICE that I am from Esat.

b3n · 04-02-2006 2:06pm

Just my tuppoce worth

i rang them on tuesday to see if i could get their service on my groudn floor apartment in bad cover and the next morning to my surpirse the engineer was calling out to my house to see if i could pick up a signal. he was very polite , informative and he knew what i was talking about.

however i wasnt in line of sight so il have to wait till they put up another mast

a thumbs up for me , but then again i dont use their service

madboggar · 21-10-2006 2:07pm

Ice broadband,

I got Ice this morning and here are the results :

Ice Broadband:Loaded 754,928 bytes in 5.969 seconds from OnSpeed (UK) server.

Eircom DSL Line:
Loaded 754,928 bytes in 3.516 seconds from OnSpeed (UK) server

Prisoner6409 · 21-10-2006 3:26pm

madboggar wrote:

Ice broadband,

I got Ice this morning and here are the results :

Ice Broadband:Loaded 754,928 bytes in 5.969 seconds from OnSpeed (UK) server.

Eircom DSL Line:
Loaded 754,928 bytes in 3.516 seconds from OnSpeed (UK) server

What Eircom pkg are you using. Some of the ICE stats look impressive. The only thing holding me back is the fact that when IBB started out there were also good. However they just signed up too many ppl, the contention rates were crap and the service suffered. I suspect ICE will not make the same mistakes but I think I'll wait a bit. What is the contract timespan, 6 or 12 months?

DonalMcTavish · 21-10-2006 5:44pm

Dont use onspeed to test your speed. its very unreliable according to several posts i saw on boards.

Use irishisptest.ie or speedtest.ie

Also use pingplotter to check your pings over about 1000 pings.

Ice used to be good but is probably the worst service i have ever used now.

I have contacted a few people now that i know who use ice and they all have nothing good at all to say about ice since the last 2 months. They say they have the same experience as me. Great for the last year but since beginning september its the worst service imaginable. Speeds going up and down. Very High latency. Anyone with voip cant use their voip but ice are trying to sell them their own voip.

Their support never return email or phone calls.
You will be lucky to get them to answer the phone. There are huge speed problems for the last 2 months and they cant fix it.

DonalMcTavish · 21-10-2006 5:49pm

Prisoner6409 wrote:

What Eircom pkg are you using. Some of the ICE stats look impressive. The only thing holding me back is the fact that when IBB started out there were also good. However they just signed up too many ppl, the contention rates were crap and the service suffered. I suspect ICE will not make the same mistakes but I think I'll wait a bit. What is the contract timespan, 6 or 12 months?

By all accounts i've heard in the last 2 months ice have made the same mistakes. Their service is very very very poor since beginning of september and just getting worse.

If you do a search for "icecomms" here there hasnt been a good word said about them lately (unless its by someone who used onspeed as advised by ice to test thei connection).

I knew it was bad but until i searched for posts here and phoned around people i know who are customers i didnt realise how bad ice has been all round.

bushy... · 22-10-2006 11:34am

sisyphus wrote:

If you're looking for speeds of 54 Mbps over wireless, then it'd have to be Wimax based.

You can get 10Gbs over wireless , not wimax based.

madboggar · 23-10-2006 9:37pm

This is a test i did just now

Loaded 754,928 bytes in 17.063 seconds from OnSpeed (UK) server.

madboggar · 23-10-2006 9:39pm

Loaded 754,928 bytes in 34.234 seconds from OnSpeed (UK) server.

brettmirl · 24-10-2006 6:40pm

Loaded 754,928 bytes in 2.391 seconds from TOAST.net (CA) server.

Loaded 754,928 bytes in 4.375 seconds from Open Hosting (UK) server

Our speed is fluctuating for the last week. Driving me slowly insane.

Pinging 193.120.201.51 with 32 bytes of data:

Reply from 193.120.201.51: bytes=32 time=7ms TTL=57
Reply from 193.120.201.51: bytes=32 time=5ms TTL=57
Reply from 193.120.201.51: bytes=32 time=12ms TTL=57
Reply from 193.120.201.51: bytes=32 time=8ms TTL=57

Ping statistics for 193.120.201.51:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 12ms, Average = 8ms

Pinging www.icecomms.net [82.195.146.135] with 32 bytes of data:

Reply from 82.195.146.135: bytes=32 time=31ms TTL=57
Reply from 82.195.146.135: bytes=32 time=30ms TTL=57
Reply from 82.195.146.135: bytes=32 time=30ms TTL=57
Reply from 82.195.146.135: bytes=32 time=30ms TTL=57

Ping statistics for 82.195.146.135:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 31ms, Average = 30ms

Tr1PoD · 24-10-2006 10:44pm

I just moved into a new place that has Ice already.

I mainly use the internet for online games. Yesterday was fine I was getting 130ms latency in game. Today it is a constant 4000+ms.

Pinging 82.195.146.135 with 32 bytes of data:

Reply from 82.195.146.135: bytes=32 time=1494ms TTL=56

Reply from 82.195.146.135: bytes=32 time=1862ms TTL=56

Reply from 82.195.146.135: bytes=32 time=4044ms TTL=56

Reply from 82.195.146.135: bytes=32 time=2445ms TTL=56

Ping statistics for 82.195.146.135:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 1494ms, Maximum = 4044ms, Average = 2461ms

brettmirl · 25-10-2006 10:49am

And today's fun....

Pinging 82.195.146.135 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Reply from 82.195.146.135: bytes=32 time=38ms TTL=57

Ping statistics for 82.195.146.135:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 38ms, Maximum = 38ms, Average = 38ms

==================================================

Pinging 193.120.201.51 with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 193.120.201.51: bytes=32 time=6ms TTL=57
Request timed out.

Ping statistics for 193.120.201.51:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 6ms, Average = 6ms

EyeDeeOne · 25-10-2006 8:21pm

Yook wrote:

I have Icecomms, in Co. Meath for about 6 months now and believe me its another IBB.

They could give a great service they just choose not to, i've been on the phone with tech support for weeks and weeks with them telling me i have a 2 meg line and i can only download at about 100k/s. The pings are very erratic.....very erratic (basically anywhere from 24 - 2000 to jolt.co.uk.

The unlimited download is a good concept, but when there is no download rate to back it up, its terrible! You would expect for €60 a month that the service would be excellent, but its far from it.

Also, all of the traffic is routed straight through to the UK, so my ping to irish servers isnt great. We are actually trying to get rid of them.

TO SUMMERISE:
- Not for gamers
- Expensive
- Terrible tech support

Stopped reading after a while xD
but they are pretty bad!
You can play games after about 2am until like 10am
then its back to the ****ters!

DonalMcTavish · 29-10-2006 9:14pm

What a disgraceful service from ICE. They are utter crap.
Pings 4000+
voip is no good at all. the breakup is so bad it hurts my ears.
Tech support are the worst i have ever dealed with ... when they even answer.
they keep trying to say there is not a problem with their end and yet when you ask other people in the area with ice they are all having the same problems.
I cant think of s worse service provider in ireland at all.

brettmirl · 01-11-2006 12:07am

Wish I could have posted my ping results from today.

However I had to come to a mates house to be able to post at all.

4k down was the last result i got from irishisptest and it wouldn't even register an upload speed.

DonalMcTavish · 01-11-2006 10:55pm

I'm really annoyed at the person who recommended icecomms to me.
Pathetic service from Ice.
10K per second for me today.

A warning for everyone.
Dont ever bother getting broadband from them.

madboggar · 03-11-2006 10:40pm

I think that i am going to leave Ice Broadband, it is rubbish i have dropped below ISDN Speed

Stay away from Ice, Support is rubbish too.

madboggar · 04-11-2006 9:25pm

Here is a speed test done tonight with hosting365.

higster · 04-11-2006 9:56pm

I've recommended Ice in the past before speeds dropped (well plummated actually) a couple of months ago. Have them a year now so contract is up and can now gete asdl service so thinking of leaving them...but then again after having a chat a couple of weeks ago speeds have got somewhat better...don't know what the story re the upload spped is though...

madboggar · 14-11-2006 8:21pm

Loaded 754,928 bytes in 93.625 seconds from OnSpeed (UK) server.

New low today

Ice are now saying that there are problems with the base mask, i have told them that they will get no money from me until this is resolved. I think that is the way we have to deal with companies that do not give us the service that we pay for.

i.e Broadband providers who say you are paying for 2mb but you might just get 1.1mb, what is all that about. I will either pay for a 2mb and want a 2mb or else i will pay for a 1mb.

really pissed with this company

event · 14-11-2006 8:38pm

madboggar wrote:

i.e Broadband providers who say you are paying for 2mb but you might just get 1.1mb, what is all that about. I will either pay for a 2mb and want a 2mb or else i will pay for a 1mb.

though you will rarely get 2MB on a 2MB package from any ISP

but it does look like a poor service

cancel

brettmirl · 16-11-2006 12:25pm

madboggar wrote:

Loaded 754,928 bytes in 93.625 seconds from OnSpeed (UK) server.

New low today

Ice are now saying that there are problems with the base mask, i have told them that they will get no money from me until this is resolved. I think that is the way we have to deal with companies that do not give us the service that we pay for.

i.e Broadband providers who say you are paying for 2mb but you might just get 1.1mb, what is all that about. I will either pay for a 2mb and want a 2mb or else i will pay for a 1mb.

really pissed with this company

What area are you in madboggar? Has there any improvement since you last posted?

Speeds still fluctuating for me in the ashbourne area.

uRbaN · 16-11-2006 4:02pm

mick is it generally bad in Ashbourne or only a recent issue?

brettmirl · 16-11-2006 5:25pm

It's been bad all over now for the last 6 weeks (if not longer).

Speeds fluctuate, packets drop.

I just tried to ping a few addresses there and got 50-75% packet loss on all of them.

If you take a look at the forum section of www.irishisptest.com you will see a lot of people in other areas suffering the same problems.

Of course, tech support are not answering calls today nor are they returning messages.

L31mr0d · 24-01-2007 7:02pm

Just as another bump for this. The company I work for just got a backup Icecomms line. What a bunch of chancers. When they where installing the transceiver on the roof we where with them when they tested the connection. All the guy did was hook up the line and load up google. We asked him what the speed of the connection was, and he had already unplugged his connection, he was like "nah nah don't worry about that, its on the internet so you have your connection", he couldn't of left fast enough. First thing we did when we got back into the office was attempt to run a speed test (i.e. speedtest.net) which timed out. We have since been onto them and have told them we will not be paying a cent until they get it up to or close to its advertised speed.

As of today here is a ping of www.jolt.co.uk and a traceroute to www.boards.ie

Pinging www.jolt.co.uk [82.133.85.65] with 32 bytes of data:

Reply from 82.133.85.65: bytes=32 time=735ms TTL=56
Reply from 82.133.85.65: bytes=32 time=817ms TTL=56
Reply from 82.133.85.65: bytes=32 time=827ms TTL=56
Reply from 82.133.85.65: bytes=32 time=786ms TTL=56

Ping statistics for 82.133.85.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 735ms, Maximum = 827ms, Average = 791ms

Tracing route to www.boards.ie [82.195.136.250]
over a maximum of 30 hops:

1 627 ms 637 ms 608 ms 89.16.81.129
2 587 ms * 569 ms 89.16.64.6
3 515 ms 582 ms 638 ms 217.112.144.146.gvnx.com [217.112.144.146]
4 * 674 ms 612 ms so-0-0-0.mpr2.dub1.ie.gvnx.net [217.112.144.237]

5 * 618 ms 626 ms 217.112.144.230.gvnx.com [217.112.144.230]
6 538 ms 612 ms 678 ms ge0-3-0-100.edge1.tcy.dub.stisp.net [84.203.130.
94]
7 588 ms 526 ms 507 ms 84.203.138.118
8 587 ms 604 ms 671 ms 82.195.143.4
9 439 ms 475 ms 484 ms boards.ie [82.195.136.250]

Trace complete.

My advice, stay away from them like the plague. The only saving grace of this is that we already have 2 load balanced 4Mb/s lines from eircom here.

I'll post back here once they bother to show up (they told us they would be here "sometime" next week) and see what changes they make to the connection.

btw, the company is based in Swords, which seems to be right on the edge of the range of their mast in Lispopple.

brettmirl · 24-01-2007 11:16pm

Our service has been pants all week.

Have phoned tech support on numerous occasions and no answer.

It's so frustrating.

CiDeRmAn · 26-01-2007 4:22pm

I'm trying to find a broadband provider and Ice is the only one unless I want to go the satellite route, which I don't, I live about a mile from the lispopple mast so I hope I will be sorted for BB otherwise thats it, Digiweb and Eircom both maintain I'm out of range. Just hope the Ice package is good enough for 360 and Wii gaming.

brettmirl · 01-02-2007 9:16pm

Our Ice serveice seemed to improve in the New year but these last few days, it's been virtually non existent.

Getting max pauses in excess of 10000ms and most of the time getting download speeds of about 60k.

And, surprise surprise, no one is answering the phones at their technical support desk either.

When you ring through to main reception, you are told that everyone is too busy to talk to you.

How is this company still in business?

L31mr0d · 02-02-2007 9:44am

I think because some people don't know what to expect. Some people just have internet access thats faster than dialup and they are happy.

We heard back from them at work, they said "they realigned the antenna for better reception"... surprise surprise it made NO difference to our speeds.

brettmirl · 02-02-2007 1:43pm

We have no connection whatsoever from ICE today.

Luckily for me, someone around here hasn't secured their wireless modem!

No answer from tech support either.

If I hear that message "For after hours technical support, please visit w w w dot ice broadband dot com" again, I think I'll finally crack up.

Ggggrrrrr :mad:

ice broadband

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