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Motorbike insurance - tell us your quotes
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35yrs
Full licence
2yrs NCB
Kawasaki Z1000
So my renewal letter from Liberty came in the post a few weeks back and despite the ncb by premium had gone up from just under 1000 to almost 1100. I asked them if that was their best price and after much going back and forth they agreed to give me the super secret sound person discount down to 950. Carol Nash then offered the same price so I was starting to think I was snookered until I rang Principal and they quoted me 680 fully comp. I said grand but that I'd call back closer to the renewal date. Rang Liberty again with that quote and they said they could not match it or go any lower at all.
Fast forward to today and my existing policy expired at midnight last night. Called Liberty again just to confirm that they couldn't match the price and they put me on hold. While on hold I put my own details into their online quote system and was quoted 788 euro
Back on the line with their sales agent he told me that the quote from a few weeks back was the best that they could do and that they had taken the liberty (pun intended) of renewing my policy with the DD to come out tomorrow. How sound of them. So I aksed him if 950 was the best price then why was their online system quoting me 788. A confused silence followed and I was back on hold.... a few minutes later he told me that they would honour their own online quote. How f*cking sound of them. I asked him why they didn't have the courtesy to give me that price when I had called them twice. No answer. So I politely asked to speak to someone up the chain and told them that while their business practice might represent the norm for them that it was an absolute disgrace and that I'd be making a formal complaint. Then hung up and made sure that the direct debit could not be processed my end.
Called Principal again who in the end offered me the same fully comp policy with all the bells and whistles (euro cover, legal fees, pillion passenger, 3rd party ins. on any bike etc.) for 559 euro.
Imagine walking into spar and applying the same sales logic to a litre of milk. Oh you bought milk here before? Its 2 euro. Oh wait your not happy, give us 1.80. Oh, you saw that our own sign outside says that its 1.50? I guess we'll honor that. Oh - its 1 euro in the shop next door? Well we'll just sit here and hope that people shop here first and are too stupid to look in the window.
W*nkers!0 -
35yrs
Full licence
2yrs NCB
Kawasaki Z1000
So my renewal letter from Liberty came in the post a few weeks back and despite the ncb by premium had gone up from just under 1000 to almost 1100. I asked them if that was their best price and after much going back and forth they agreed to give me the super secret sound person discount down to 950. Carol Nash then offered the same price so I was starting to think I was snookered until I rang Principal and they quoted me 680 fully comp. I said grand but that I'd call back closer to the renewal date. Rang Liberty again with that quote and they said they could not match it or go any lower at all.
Fast forward to today and my existing policy expired at midnight last night. Called Liberty again just to confirm that they couldn't match the price and they put me on hold. While on hold I put my own details into their online quote system and was quoted 788 euro Back on the line with their sales agent he told me that the quote from a few weeks back was the best that they could do and that they had taken the liberty (pun intended) of renewing my policy with the DD to come out tomorrow. How sound of them. So I aksed him if 950 was the best price then why was their online system quoting me 788. A confused silence followed and I was back on hold.... a few minutes later he told me that they would honour their own online quote. How f*cking sound of them. I asked him why they didn't have the courtesy to give me that price when I had called them twice. No answer. So I politely asked to speak to someone up the chain and told them that while their business practice might represent the norm for them that it was an absolute disgrace and that I'd be making a formal complaint. Then hung up and made sure that the direct debit could not be processed my end.
Called Principal again who in the end offered me the same fully comp policy with all the bells and whistles (euro cover, legal fees, pillion passenger, 3rd party ins. on any bike etc.) for 559 euro.
Imagine walking into spar and applying the same sales logic to a litre of milk. Oh you bought milk here before? Its 2 euro. Oh wait your not happy, give us 1.80. Oh, you saw that our own sign outside says that its 1.50? I guess we'll honor that. Oh - its 1 euro in the shop next door? Well we'll just sit here and hope that people shop here first and are too stupid to look in the window.
W*nkers!
They basically lost me for similar reasons 6 months ago. Company must have a strategy we don't get...0 -
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