Got my Smart telecom router, why 10 days?

arikv

until I'm active? (although on summerhill exchange, and eircom transfered me)

Called eircom to make sure I'm transfer, so it took place 2 days ago
By calling smart CS I was told it will take 10 days, I've asked why and was told "this is how it works".

So now I'm wondering why is the delay?

Any1 knows what the crack?

ikol

i was told 10 days took about 2 days for me to be connected

dub45

arikv wrote:

until I'm active? (although on summerhill exchange, and eircom transfered me)

Called eircom to make sure I'm transfer, so it took place 2 days ago
By calling smart CS I was told it will take 10 days, I've asked why and was told "this is how it works".

So now I'm wondering why is the delay?

Any1 knows what the crack?

It seems to take up to twelve working days (and thats all going well) to have the physical transfer carried out in the exchange. I understand the next step is for Smart to contact you with your new number.

chorus techy

dub45 wrote:

It seems to take up to twelve working days (and thats all going well) to have the physical transfer carried out in the exchange. I understand the next step is for Smart to contact you with your new number.

That (usually) comes included with the router package, as your phone number is the username for the modem to connect to the internet.

I was connected so fast, that I hadn't even got my new number yet so had technically no incoming phone service for over a day before I realised. I think it depends on how many lines €ircon has to unbundle and jumper in the exchange so if you live in an area where there are not many people waiting to be connected, its usually a very fast changeover process.

dub45

chorus techy wrote:

That (usually) comes included with the router package, as your phone number is the username for the modem to connect to the internet.

I was connected so fast, that I hadn't even got my new number yet so had technically no incoming phone service for over a day before I realised. I think it depends on how many lines €ircon has to unbundle and jumper in the exchange so if you live in an area where there are not many people waiting to be connected, its usually a very fast changeover process.

Well its good to hear that you got sorted out so quickly. What are the settings that Smart uses? What about password set up etc?

arikv

I'll see tonight if it on
BTW, my phone line isnt active
When it is feel free to call me (it's free)

I'll rather not post my number but fell free to reply

chorus techy

dub45 wrote:

Well its good to hear that you got sorted out so quickly. What are the settings that Smart uses? What about password set up etc?

Setup is really quick and easy. You have to change about four settings and you're on. The username is your phone number (incl. area code) and your password is a random combination of letters. The setup screen is very simple and has a few things to edit (change login to "PPPoE" and put in "8" as VPI, then enter username and password, check "Keep Alive" and then save the config).

wanwarlock

i got smart in less than 2 weeks! just moved apartment, got registered with eircom, then registered with smart, got my modem today actually, then had the modem setup in less 30 min!!! having only used it for a few hours, i'm actually impressed. i was using ibb at the old house and had loadsa problems.

why did they say u're live date was later than when u got the modem? i tried straight away when i got it and it worked!!!

arikv

wanwarlock wrote:

i got smart in less than 2 weeks! just moved apartment, got registered with eircom, then registered with smart, got my modem today actually, then had the modem setup in less 30 min!!! having only used it for a few hours, i'm actually impressed. i was using ibb at the old house and had loadsa problems.

why did they say u're live date was later than when u got the modem? i tried straight away when i got it and it worked!!!

I donno why, any way since yesterday (22-08) I'm online - 7 days before the 12 working days are over. I'm happy as a man can be.
only need to sort out the router hanging problem:
http://www.boards.ie/vbulletin/showthread.php?t=271503

dub45

arikv wrote:

I donno why, any way since yesterday (22-08) I'm online - 7 days before the 12 working days are over. I'm happy as a man can be.
only need to sort out the router hanging problem:
http://www.boards.ie/vbulletin/showthread.php?t=271503

Consider yourself lucky - I rang them today to check progress a week after giving them my new Eircom account number and my bb termination number and being assured that my connection would be deal with urgently. Guess what my details have not even gone to Eircom yet. And worse still the guy I was dealing with tried to blame Eircom for the delay!! :eek:

arikv

dub45 wrote:

Consider yourself lucky - I rang them today to check progress a week after giving them my new Eircom account number and my bb termination number and being assured that my connection would be deal with urgently. Guess what my details have not even gone to Eircom yet. And worse still the guy I was dealing with tried to blame Eircom for the delay!! :eek:

I've assisted my luck by calling them everyday, and I mean everyday (beside weekends), also called comreg + eircom several times + went to eircoms' HQ and talked to the ppl behind the desk.

They were mostly helpful, if you dont like something call them again