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Lines passes but cannot get broadband

  • 28-08-2005 1:44pm
    #1
    Darwin
    Registered Users, Registered Users 2 Posts: 2,676 ✭✭✭


    I've ordered broadband with digiweb and they now tell me my line is unsuitable for DSL because Eircom have told them it is a "ISDN bra additional line". At the time of ordering I told the sales rep I had ISDN and they said it was no problem, they would get it downgraded. My line also passes the online test (at eircom.ie) for broadband and I live about 1 mile from the local exchange. I'd be most grateful if anyone could advise me what the problem might be...thanks!


Comments

  • #2
    TimTim
    Registered Users, Registered Users 2 Posts: 804 ✭✭✭TimTim


    Darwin wrote:
    I've ordered broadband with digiweb and they now tell me my line is unsuitable for DSL because Eircom have told them it is a "ISDN bra additional line". At the time of ordering I told the sales rep I had ISDN and they said it was no problem, they would get it downgraded. My line also passes the online test (at eircom.ie) for broadband and I live about 1 mile from the local exchange. I'd be most grateful if anyone could advise me what the problem might be...thanks!

    Just get your ISDN line cancelled and then re-apply with your whatever number/acc you end up with and there should be no problem.


  • #3
    CuLT
    Subscribers Posts: 9,716 ✭✭✭CuLT


    TimTim wrote:
    Just get your ISDN line cancelled and then re-apply with your whatever number/acc you end up with and there should be no problem.
    Bingo.


  • #4
    Darwin
    Registered Users, Registered Users 2 Posts: 2,676 ✭✭✭Darwin


    Ok guys thanks - a relief to hear its nothing more than that. Digiweb promise to look after the downgrading from ISDN to analogue (from their DSL FAQ) , but maybe nobody told their installation team :)


  • #5
    CuLT
    Subscribers Posts: 9,716 ✭✭✭CuLT


    Darwin wrote:
    Ok guys thanks - a relief to hear its nothing more than that. Digiweb promise to look after the downgrading from ISDN to analogue (from their DSL FAQ) , but maybe nobody told their installation team :)
    I think the downgrade from ISDN is in eircom's hands, and eircom just happens to have a minimum lead time of ten working days for most orders, unless you have an SLA ;) (which you don't :P)


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