How do i get in touch with BT?

flop

Been trying to get in touch with BT for nearly a week now by phone about a cock-up they made on my bill.

Are there any other ways i can get in touch? Email?

Their queue buster service seems to have dissapeared and waiting 30 mins to speak to someone is a joke.

Cheers
Flop

kaizersoze

customer.care@btireland.ie

shamalive

I never had any joy emailing them/ faxing them, or waiting on the phone.
I did find a very handy live chat with cust supp on their site a few months ago though.
Only waited 30 seconds and got a direct/ straight answer,
dont know if they still offer this service.

flop

shamalive wrote:

I never had any joy emailing them/ faxing them, or waiting on the phone.
I did find a very handy live chat with cust supp on their site a few months ago though.
Only waited 30 seconds and got a direct/ straight answer,
dont know if they still offer this service.

They only provide support for their website: (typical)

Please wait while we find an agent to assist you...
You have been connected to Graham A.
Graham A: ***You are through to the BT Ireland Sales support department. For account and billing queries please contact our customer care department on 1904 or you can email them at customer.care@btireland.ie***

damien

complaints@esat.com