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UTV Broadband tech support, WTF?!

  • 13-09-2005 1:05pm
    #1
    Civilian_Target
    Registered Users, Registered Users 2 Posts: 5,618 ✭✭✭


    OK - just thought I'd throw this out here to check I'm not dreaming or something. In the past 2 years I've been with NTL, IBB and now I'm with UTV as a broadband provider. NTL's technical suppport was pretty poor, and I was in the fortunate position of never having to phone IBB. However, I'd been having DNS issues with UTV since the start, so I braced myself and called tech support.

    They answered within 3 rings, I was put through to a competent engineer straight away, and we chatted about Iron Maiden while he checked my details against the system, provided me with a temporary holdover fix by manually specifying my DNS servers (which worked) and I ended the call in a better mood than I started it, which is the first time for me for any tech support call, ever.

    Has anyone else experienced this with any other Irish BB provider, did I just get lucky or something?


Comments

  • #2
    parsi
    Site Banned Posts: 5,904 ✭✭✭parsi


    Hmm.. DNS.. this seems to be a regular issue for UTV. A lot of us have manually specified our DNS servers since the debacle when they handed out a rogue DNS servers address and then blamed our machines for the problems - which manifested themselves for around 8 minutes at the same time every hour.

    Good to hear you got through quickly though.


  • #3
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,501 Mod ✭✭✭✭Cabaal


    I've phoned Esat Business BB once regarding a line fault, I have to say they were very helpfull and called me back the next day for a update on the fault as promised.

    However their billing deptartment is a total joke imho :(


  • #4
    Gegerty
    Closed Accounts Posts: 900 ✭✭✭Gegerty


    Civilian_Target wrote:
    OK - just thought I'd throw this out here to check I'm not dreaming or something. In the past 2 years I've been with NTL, IBB and now I'm with UTV as a broadband provider. NTL's technical suppport was pretty poor, and I was in the fortunate position of never having to phone IBB. However, I'd been having DNS issues with UTV since the start, so I braced myself and called tech support.

    They answered within 3 rings, I was put through to a competent engineer straight away, and we chatted about Iron Maiden while he checked my details against the system, provided me with a temporary holdover fix by manually specifying my DNS servers (which worked) and I ended the call in a better mood than I started it, which is the first time for me for any tech support call, ever.

    Has anyone else experienced this with any other Irish BB provider, did I just get lucky or something?

    Yeah go on pull the other one how much are they paying you???


  • #5
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Civilian_Target wrote:
    OK - just thought I'd throw this out here to check I'm not dreaming or something. In the past 2 years I've been with NTL, IBB ........................

    Has anyone else experienced this with any other Irish BB provider, did I just get lucky or something?

    You should definitely buy a lottery ticket!!!! In fairness to UTV on the technical side Carl is exceptional but having said that I had to ring them last week about a wrong debit from my account - I was lied to about people's availability - left hanging on the phone for ages and eventually got through to a girl who told me 'there is no one available as its Monday and they are all at meetings' Eh, I replied its Thursday actually!! Well, she said, I have been on three day's leave so its Monday for me -em ok well what about those Monday meetings seeing as how it is Thursday?? Oh they are all at meetings anyways!!! :rolleyes:

    Unfortunately thats a true story - you could not invent something like that!!!


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