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ZEN MICRO warantee question

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  • 21-09-2005 12:58pm
    #1
    Blondie86Star
    Closed Accounts Posts: 408 ✭✭


    I got my zen micro in june, its been having trouble, frezzing and stuff

    I dont have a receipt or the box r neting.

    Can i get a replacement if i bring it bak 2 the shop?

    Thanks!!


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    #2
    robo
    Registered Users Posts: 2,815 ✭✭✭robo


    I have had the same problems with my Zen touch. I emailed Support and they got back to me telling to update the drivers and other solutions. You should send them a mail and tell them exactly what is happening and they will send you links to drivers etc that should fix this issue.

    I am not sure if you can get a replacement in the shop though without a reciept.


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    #3
    Blondie86Star
    Closed Accounts Posts: 408 ✭✭Blondie86Star


    Whats the email


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    #4
    niall mc
    Closed Accounts Posts: 242 ✭✭niall mc


    i bought a zen micro in america last year and it crapped out on me recently. i thought i wouldnt have a chance of getting it repaired under warranty because i have no receipt and the warrenty was only valid in the country of purchase.

    i emailed them a couple of weeks ago but heard nothing back so i rang the customer support today. they're sending me out a new one now. pretty cool of them seeing as though they werent obliged to.

    best bet is ringing them: +353 1 4380055

    hope this helps

    nmc


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    #5
    RicardoSmith
    Closed Accounts Posts: 8,264 ✭✭✭RicardoSmith


    I bought one in Argos, and it froze. I just returned it and they gave me another one which I've had no problems with. (so far). Mine you I did have the reciept. But I think returns on Zens are fairly common. Creative seems to replace them with little argument.


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    #6
    Blondie86Star
    Closed Accounts Posts: 408 ✭✭Blondie86Star


    RicardoSmith wrote:
    I bought one in Argos, and it froze. I just returned it and they gave me another one which I've had no problems with. (so far). Mine you I did have the reciept. But I think returns on Zens are fairly common. Creative seems to replace them with little argument.


    Do u know how long it takes for them to send it to you?


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    #7
    RicardoSmith
    Closed Accounts Posts: 8,264 ✭✭✭RicardoSmith


    Blondie86Star wrote:
    Do u know how long it takes for them to send it to you?

    I returned it to argos, they exchnaged it immediately. If its in warranty you should return it to the place you bought it.


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    #8
    Altheus
    Registered Users Posts: 1,015 ✭✭✭Altheus


    Update the firmware...


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    #9
    clio_16v
    Registered Users Posts: 529 ✭✭✭clio_16v


    Altheus wrote:
    Update the firmware...

    I was gonna suggest that. In my own experience the if the creative mp3 players give trouble then just update the firmware and theyll be fine... most of the time


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