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Complaints about BT

Sparky · 2005-09-27 18:55:58

Having noticed a few topics with the words bt, sucks and problem all in one sentence i think it would be a good idea to have a complaints topic: Firstly my main problems with bt is their billing department, and their customer services, i was only ringing up to enquire about certain charges, but they may be busy but i was…

Comments

#32 30-09-2005 9:31pm

Dilbert75

Registered Users, Registered Users 2 Posts: 4,724 ✭✭✭

Join Date: September 2004

Posts: 4567

Having read the posts about BT around here, it was with a sense of trepidation that I ordered my BT broadband last Sunday night (its still the best value for my requirements). After I ordered, I realised that I hadn't ordered my line rental as well, so I called them on Monday morning. No problem, we'll add that to your package.

Checked my e-mail on Monday evening - 2 e-mails from BT confirming that the 2 services had been ordered. So far, so good.

Then on Tuesday of this week, 9 days after order, I got a mail to say that my BB order had been completed. Wasn't quite sure what that meant but took it to be positive. Was away on Wednesday when my BB modem arrived but unpacked it when I came home earlier today. Tried to set it up and had the wrong username and password (hey it was late when I chose them). Rang the nice man who quickly corrected my username but was unable to tell me the password, as it wasn't available to him (I'd have to dial into their website to reset it). Luckily, by process of elimination, I got that too and I'm now connected using the BT modem. All I've left to do is set up the wireless modem I bought a couple of weeks ago.

For those who've had problems with BT, hopefully this is an indication that things are improving (granted I haven't received a bill yet!) For those who are thinking of it, maybe its an indication that they are still worth considering.

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