IBB in Blanch down for 5 hours now

LegacyUser

IBB has been down for over 5 hours now in Blanchardstown.

aubhall

bubby wrote:

IBB has been down for over 5 hours now in Blanchardstown.

What mast are you on?

Not at home but i am on the atrium.

aubhall

confirmed 36k average since 10:15 this morning, atrium mast

irlrobins

As always near perfect (~1.9Mbps) connection from RTE Mast.

Mutant_Fruit

Its peak usage time, and theres next to no packetloss! WTF is going on? Have IBB finally got off their asses and resolved the numerous capacity issues they had on their servers? I hope to god they have and they keep it fixed!

LegacyUser

well, I am still having issues.

aubhall

bubby wrote:

well, I am still having issues.

Still the same at 6:30 this morning

Mutant_Fruit

Theres probably no packetloss for me because they've knocked a bunch of customers offline meaning less people choking up the network for the rest of us. I really do have very little faith left in IBB.

LegacyUser

It was still too slow this morning where I was too. I had to drive 20 miles to an alternative source ..

Yesterday, I told IBB that they could give me an explanation for the downtime and an apology .. or come get their equipment.

This morning at 9.15 i got a call asking if they could collect their equipment tomorrow. Problem is, I won't be working from home anymore as I don't have an internet connection. So, they will have to wait until the next day I take off (next year) .. or fix the connection.

I gave them my solicitor's address for further contact. had enough with them.

spooky donkey

irlrobins wrote:

As always near perfect (~1.9Mbps) connection from RTE Mast.

Well yer doing well getting on the RTE mast from blanch.

My IBB was fine yesterday got good pings too, im on the atruim. But today its gone dog slow cant game and my email took over an hour before I stoped it. I bearly got this posted and it took me long enough.

Drapper

spooky donkey wrote:

Well yer doing well getting on the RTE mast from blanch.

lmfao! some singal from Blanch to RTE is right !!

aubhall

Spooky it was all your fault then ;-)

Weird mine is getting better, almost back to normal.

Tracing route to boards.ie [82.195.136.36]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms - [firewall]
2 70 ms 37 ms 20 ms 83.141.64.65
3 146 ms 62 ms 78 ms dn40-fe-0-0-0-331-ballycoolin.irishbroadband.ie
[62.231.52.149]
4 73 ms 78 ms 170 ms dn04-fe-1-3-0-352-guinness.irishbroadband.ie [83
.141.117.185]
5 131 ms 89 ms 194 ms dn42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
6 150 ms 202 ms * dn42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
7 127 ms 123 ms 143 ms suez-inex.hosting365.ie [193.242.111.23]
8 146 ms 127 ms 140 ms corerouter1.hosting365.ie [82.195.128.7]
9 121 ms * 129 ms boards.ie [82.195.136.36]

Trace complete.

irlrobins

Drapper wrote:

lmfao! some singal from Blanch to RTE is right !!

Yea yea, obviously i'm not in Blanch. Just pointing out that the whole network isn't gone fubar.

spooky donkey

The whole net work never goes fubar.

I tried playing some UT on UIE tonight and my pings were up at 600- 900. Couldent play obiously. Boards is real slow also. It took me to attempts to get to the BB fourm. For a minute there I though IBB were trying to stop me posting my problems.

Im almost out of my contract and NTL has come. So i`ll be saying bye bye To IBB soon I think.

LegacyUser

Well, I got my phoneline in the house connected today!! I gave IBB a choice yesterday when it was down from 10am to 5pm. It took them 4 hours to escalate the issue "cause not enough people had complained". Did you ever hear the likes of it!!

Anyways, told them if they didn't get back to me with an explanation as to what is going on that they could come out and collect their gear! They rang this morning. I told them I cannot work from home anymore becuase I don't have a reliable internet connection => I have to go into work and would not be around to let them in. They have to wait until I have an alternative.
I cancelled the direct debit today.

I explained the situation to the girl this morning who rang, gave her my solicitor's address and she said she would call me back. Nobody called!!
Internet is still connected.!

Roll on new adsl connection.

BTW - the problem with IBB is that they are not giving the 2MB lines since they have got more customers they have increased contention (which they actually have no way to monitor). They are taking money off customers for increasing lines (1MB to 2MB for example) etc and NOT increasing them at all.

pete

bubby wrote:

BTW - the problem with IBB is that they are not giving the 2MB lines since they have got more customers they have increased contention (which they actually have no way to monitor). They are taking money off customers for increasing lines (1MB to 2MB for example) etc and NOT increasing them at all.

What are you basing this on?

Blaster99

It doesn't matter whether they monitor it or not, they clearly don't give a **** either way as many people experience speeds below the minimum speed implied by the contention ratio.

Shaney Seanie

for the first time in months ive been getting good speeds since yesterday. it had been a complete joke up to now. i can actually do things like listen to streaming audio. And i can surf the web at the same time. im in harolds cross on the 2mb conection and the guinnesses mast. its flying along very nicely. i hope its not just until everyone elses problems are sorted...

anyway, i rang towards the end of august and complained that the service was crap and that i didnt want to pay until it was sorted and they agreed and didnt take the standing order last month and gave me a months credit. they started charging again this month and i was going to complain again seeing as they never actually got back to me like they said they would but then the speeds got good so i didnt bother.

LegacyUser

pete wrote:

What are you basing this on?

Someone who worked there told me

Mutant_Fruit

Packetloss is at 3% now... and its not even peak hours yet. I predict a rapid decline to the usual 15%+ packetloss.

irlrobins

i would have thought you're right in the middle of a peak period?

Mutant_Fruit

Nah, peak period would be when residential users would be at home, from 7 - 9pm. Thats when it'd get used the most.

spooky donkey

Mine is still screwed up. Im downloading at 40k and uploads are non existant. I havent tried to game on line im afraid what my pings are going to be like. I`ll ring and complain tomorrow. I was too busy to ring them today, but I had kida hoped it might be fixed when I got home today. Who was I kidding im dealing with IBB!

spooky donkey

i take it all back they really improved since yesterday. Yesterday pings were lie 900 to the UIE server. Today im getting around the 350 mark such a bit improvement.


Note the sarcasn in this post!

aubhall

noted ;-) because mine is still a bit rocky to say the least

1 <1 ms <1 ms <1 ms - [firewall]
2 88 ms 109 ms 89 ms 83.141.64.65
3 329 ms 216 ms 572 ms DN40-fe-0-0-0-331-ballycoolin.irishbroadband.ie
[62.231.52.149]
4 128 ms 235 ms 164 ms DN04-fe-1-3-0-352-guinness.irishbroadband.ie [83
.141.117.185]
5 * * 256 ms DN42-as0-0-ibis-access.irishbroadband.ie [62.231
.52.153]
6 179 ms 141 ms 153 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52
.157]
7 184 ms 168 ms 226 ms suez-inex.hosting365.ie [193.242.111.23]
8 201 ms 195 ms * corerouter1.hosting365.ie [82.195.128.7]
9 168 ms 168 ms 252 ms boards.ie [82.195.136.36]

Macker1

Get rid of IBB. I did last month and I can tell you its a great feeling not to be getting ripped off.

todd10k

1 Month and a half ago, i sent an email to darren brooks, supervisor of the customer care dept at IBB. i told him "i have had enough" with IBB, and that i was canceling the direct debit. i have 2 months left on my contract. no IBB rep has telephoned me on my contact address, and their mast still sits on my roof. aint heard a word from them, but at least im no longer forking out cash. i expect to hear from them soon, as metro is coming. im without an internet connection, so i need metro to come soon

im gonna send a mail to the metro rep on boards. im in blanch, so i know how crap their service is.

spooky donkey

Aubhall Those trace routs are very similar to mine that I did last night.

Metro is comming i head some one say. I must look into this one I know nothing about them.

spooky donkey

I just got off the phong to IBB. They tell me that a router has gone down on the atrium in D15 and that they are replacing it today. They had better do this or i`ll be ringing them tomorrow and ghiving them a lot of grief. The guy dident give me a time it would be fixed at so im assuming it will be dont by close of busniess today.

Drapper

spooky donkey wrote:

I just got off the phong to IBB. They tell me that a router has gone down on the atrium in D15 and that they are replacing it today. They had better do this or i`ll be ringing them tomorrow and ghiving them a lot of grief. The guy dident give me a time it would be fixed at so im assuming it will be dont by close of busniess today.

think thats a fob spooky!!

spooky donkey

Whats a FOB?