IBB in Blanch down for 5 hours now

paddy

spooky donkey wrote:

Whats a FOB?

They're fobbing you off i.e. telling you what you want to hear to get you off the phone.

aubhall

well they really did something today, noted an outages around 12:30-1:30.

When it came back speeds were bck to normal, but seem to havegone down again

Mutant_Fruit

7% loss at the moment. Rising slowly but surely... i'll be giving em a ring tomorrow.

Red Alert

i would be very interested to know how these mythical dumb pieces of technology called routers manage to fail IBB and not anyone else... oh sorry, that's right, they're probably trying to put 1000% of its rated capacity through it. did these people just buy their kit from argos and start up an ISP?

spooky donkey

true my router was as cheap as they come and is on 24/7 and I never have a problem with it. So any way close of busniess came and went today and its still buggered as I predicted. I`ll be ringing tomorrow and asking why I got lied to today. Or fobed off as drapper out it.

Metro has arrived, thank god

spooky donkey

OK so I rang this morning. They said the router was fixed and that now there is a problem at my and and that a tech will call me back to sort out the problem. I doubt that I will get a call back but ya never know.
I dident tell the guy who I was just that I had a problem with atrium. He put me on hold then came back to ask who I was. After I told him I got put on hold again for a long time. Then he found my account verifyied it was me then I went on hold agan to be told i`ll get a call back. Very strange carry on I thought like there was something flaged on my account. " another boards.ie bitch " or somethign like that im guessing. Then im promised a call back. Its just occoured I can use these threads as a record of all my calls to them. Some thing tells me it will be weeks before this gets sorted and by then i`ll be out of my contract.

Is any one else on Atruim having problems or was it fixed yesdarday for ya. I know aubhall and a few others were in the same boat.

Drapper

spooky donkey wrote:

OK so I rang this morning. They said the router was fixed and that now there is a problem at my and and that a tech will call me back to sort out the problem. I doubt that I will get a call back but ya never know.
I dident tell the guy who I was just that I had a problem with atrium. He put me on hold then came back to ask who I was. After I told him I got put on hold again for a long time. Then he found my account verifyied it was me then I went on hold agan to be told i`ll get a call back. Very strange carry on I thought like there was something flaged on my account. " another boards.ie bitch " or somethign like that im guessing. Then im promised a call back. Its just occoured I can use these threads as a record of all my calls to them. Some thing tells me it will be weeks before this gets sorted and by then i`ll be out of my contract.

Is any one else on Atruim having problems or was it fixed yesdarday for ya. I know aubhall and a few others were in the same boat.

Hope you get sorted out for tonight we all missesd your antics on the server last night !!

spooky donkey

OK im in wexford on my brothers Eircom conection with great pings and so on and so fourth. Anyway I got a text from home to let me know the the net has gone down altogether on the atruim. One of our neighbours called in who also has IBB so see if ours was down so it seems im not the only one gone down. I dont care how quickly this gets fixed now im getting on to metro and letting my neighbour who called in know that metro is out there and has to be better than the crap ive recieved from IBB over the last year.

aubhall

majorly pissed off with ibb this weekend, saturday it went down about 4:15 attempted to come bck up sunday around 12 and then came bck up around 3..... wtf

Nevyn

Yes it is back but crawling along at between 11k and 33k.
Not broadband by anyones defination.

spooky donkey

aubhall wrote:

majorly pissed off with ibb this weekend, saturday it went down about 4:15 attempted to come bck up sunday around 12 and then came bck up around 3..... wtf

How was it when it came back? mine is so bad im not even using it atm. I rang them for the third day in a row. Got promised a call back for the second time. Said they would ring tomorrow morning when im at home. I think its just more FOB from IBB.

Drapper

spooky donkey wrote:

How was it when it came back? mine is so bad im not even using it atm. I rang them for the third day in a row. Got promised a call back for the second time. Said they would ring tomorrow morning when im at home. I think its just more FOB from IBB.

Thats cat man !! you'd think they could sort something like a bloody router out !!!

me thinks you should get more seriuos !! RAGE !!!

LegacyUser

Can it get any sillier????

C:\>ping www.irishbroadband.ie

Pinging www.irishbroadband.ie [62.231.32.213] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.231.32.213:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\> ping www.boards.ie

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=10ms TTL=57
Reply from 82.195.136.36: bytes=32 time=17ms TTL=57
Reply from 82.195.136.36: bytes=32 time=13ms TTL=57
Reply from 82.195.136.36: bytes=32 time=13ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 17ms, Average = 13ms

andrew163

The server www.irishbroadband.com is probably set to refuse pings

From a UTV connection:

C:\Documents and Settings\Andrew>ping www.irishbroadband.ie

Pinging www.irishbroadband.ie [62.231.32.213] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 62.231.32.213:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Andrew>ping boards.ie

Pinging boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=133ms TTL=51
Reply from 82.195.136.36: bytes=32 time=127ms TTL=51
Reply from 82.195.136.36: bytes=32 time=119ms TTL=51
Reply from 82.195.136.36: bytes=32 time=134ms TTL=51

Ping statistics for 82.195.136.36:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 119ms, Maximum = 134ms, Average = 128ms

C:\Documents and Settings\Andrew>

Nevyn

:rolleyes:

C:\Documents and Settings\Thaed>ping www.boards.ie

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=187ms TTL=57
Reply from 82.195.136.36: bytes=32 time=122ms TTL=57
Reply from 82.195.136.36: bytes=32 time=118ms TTL=57
Reply from 82.195.136.36: bytes=32 time=118ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 118ms, Maximum = 187ms, Average = 136ms




C:\Documents and Settings\Thaed>ping www.unreal.ie

Pinging unreal.ie [193.120.123.142] with 32 bytes of data:

Reply from 193.120.123.142: bytes=32 time=136ms TTL=55
Reply from 193.120.123.142: bytes=32 time=153ms TTL=55
Reply from 193.120.123.142: bytes=32 time=98ms TTL=55
Reply from 193.120.123.142: bytes=32 time=85ms TTL=55

Ping statistics for 193.120.123.142:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 85ms, Maximum = 153ms, Average = 118ms

spooky donkey

Those pings look a lot better than I have been seeing. My pings were up in the 999 range when I tried to go on unreal.ie.

aubhall

spooky donkey wrote:

Those pings look a lot better than I have been seeing. My pings were up in the 999 range when I tried to go on unreal.ie.

here they are

ping boards.ie -t

Pinging boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=106ms TTL=56
Reply from 82.195.136.36: bytes=32 time=103ms TTL=56
Reply from 82.195.136.36: bytes=32 time=129ms TTL=56
Reply from 82.195.136.36: bytes=32 time=143ms TTL=56
Reply from 82.195.136.36: bytes=32 time=130ms TTL=56
Reply from 82.195.136.36: bytes=32 time=119ms TTL=56
Request timed out.
Reply from 82.195.136.36: bytes=32 time=146ms TTL=56
Request timed out.
Reply from 82.195.136.36: bytes=32 time=163ms TTL=56
Reply from 82.195.136.36: bytes=32 time=136ms TTL=56
Request timed out.
Reply from 82.195.136.36: bytes=32 time=109ms TTL=56
Reply from 82.195.136.36: bytes=32 time=93ms TTL=56
Reply from 82.195.136.36: bytes=32 time=104ms TTL=56
Reply from 82.195.136.36: bytes=32 time=115ms TTL=56
Reply from 82.195.136.36: bytes=32 time=107ms TTL=56
Reply from 82.195.136.36: bytes=32 time=133ms TTL=56
Reply from 82.195.136.36: bytes=32 time=109ms TTL=56

Ping statistics for 82.195.136.36:
Packets: Sent = 19, Received = 16, Lost = 3 (15% loss),
Approximate round trip times in milli-seconds:
Minimum = 93ms, Maximum = 163ms, Average = 121ms

ping unreal.ie -t

Pinging unreal.ie [193.120.123.142] with 32 bytes of data:

Reply from 193.120.123.142: bytes=32 time=160ms TTL=54
Reply from 193.120.123.142: bytes=32 time=149ms TTL=54
Request timed out.
Reply from 193.120.123.142: bytes=32 time=122ms TTL=54
Reply from 193.120.123.142: bytes=32 time=175ms TTL=54
Reply from 193.120.123.142: bytes=32 time=122ms TTL=54
Reply from 193.120.123.142: bytes=32 time=107ms TTL=54
Reply from 193.120.123.142: bytes=32 time=124ms TTL=54
Request timed out.
Reply from 193.120.123.142: bytes=32 time=136ms TTL=54
Reply from 193.120.123.142: bytes=32 time=141ms TTL=54
Reply from 193.120.123.142: bytes=32 time=96ms TTL=54
Request timed out.

Ping statistics for 193.120.123.142:
Packets: Sent = 13, Received = 10, Lost = 3 (23% loss),
Approximate round trip times in milli-seconds:
Minimum = 96ms, Maximum = 175ms, Average = 133ms

spooky donkey

Those pings are not too bad. today i was getting in the 200 - 300`s on unreal.ie but web pages are taking ages to load up. I actually got a call back today where the guy tried to tell me that my connection was fine but it was not. He got me to download from their ftp and i was getting 887 bytes, yes less than 1 k. So he said he would raise it with second level and email me back. I have had no email so i`ll be ringing them tomorrow. One day, just one day they will fix my problems with 1 call and in 10 mins not weeks to months like it uasually takes.

aubhall

THIS says it all i think..... grumble... see attachment

spooky donkey

Thats an intresting graph aubhall!
What did you use to make it? I should do the same. I notice youre out going ( I assume this is youre uploads) is not too far off youre incomming ( downloads i think ).

My downloads are a similar speed but my uploads are limited ao 5k max. When I use VOIP software no one can make out what I say but I can hear most of what they say,

I rand IBB today about all this for the 5th time and spend 29 mins on hold to them. Only to be told that they are working on it and my problem is unuasual. I had to call off a clan match tonight cause I couldent play and its going on 2 weeks now that i can not game online at all. That 24 quids worth of service that I wont be getting back. Im getting off IBB as soon as I can. Im sick of they way they carry on. Oh and dont email them they delete their emails.

aubhall

I use smoothwall Smoothwall which uses a program called MRTG with rddtool to generate graphs. Its a dedicated firewall which you can install on that old pc 486 minimum to manage you internet connection. Setup takes about 20 minutes.

Tried ringing IBB today but gave up after 15, fed up ringing helpdesks part of my daily job and becomes a pain after a while. I did send them an e-mail just to see for myself.

spooky donkey

Make sure ya track the email so ya can see when they delete it.

Half an hour I spent on the phone to them. Thats 30 mins of my life I wont be getting back.

spooky donkey

Yeah i made call 7 today and found out that there was a problem with the atruim still. Well at least I ofund that much out. I have a really bad feeling that this is going to be another problen that takes 2-3 months to sort out like the last few problens they have had in D15. I also got the following email on the issue. It looks like they are doing somthing.

Hi Barry,
We did some Knowledge gathering over the weekend on Atrium. One
of the issues we found were customers on Atrium who are modulating low
(Be it CRC errors Cylic redundancy check or low SNR-signal). We are
currently in the process of moving these customers to different sites.
This should dramatically improve the issues you are experiencing at the
moment. Once I get anymore updates i will let you know.

Kind Regards
2nd line support

aubhall

spooky donkey wrote:

Yeah i made call 7 today and found out that there was a problem with the atruim still. Well at least I ofund that much out. I have a really bad feeling that this is going to be another problen that takes 2-3 months to sort out like the last few problens they have had in D15. I also got the following email on the issue. It looks like they are doing somthing.

Hi Barry,
We did some Knowledge gathering over the weekend on Atrium. One
of the issues we found were customers on Atrium who are modulating low
(Be it CRC errors Cylic redundancy check or low SNR-signal). We are
currently in the process of moving these customers to different sites.
This should dramatically improve the issues you are experiencing at the
moment. Once I get anymore updates i will let you know.

Kind Regards
2nd line support

Wonderful......

spooky donkey

Well since that email last friday things have only gotten worse. I was getting 9k of a download speed last night and I couldent even get MSN to sign in any more. Im ringing them again this morning and im not very happy about this carry on. It looks like my fears are going to be right and have to wait 2-3 months to sort out another problem.

Macker1

spooky donkey wrote:

Well since that email last friday things have only gotten worse. I was getting 9k of a download speed last night and I couldent even get MSN to sign in any more. Im ringing them again this morning and im not very happy about this carry on. It looks like my fears are going to be right and have to wait 2-3 months to sort out another problem.

Why wait for the issue to be resolved ( it will never happen )

Get rid of the fools

spooky donkey

I would if it were that simple. I dont want a phone line, NTL havent come my way yet. Metro is still in the teething stages so im waiting on them to get thir act to gether. Im almost out of my IBB contract so i`ll give metro that long at least. Or NTL to come to my area, its so close I can smell it.

I rang them today and got told to download less and it would be grand. Downloading at 10k i cant download any less. The guy also said if I could hang on for another week it should be sorted. So i`ll give them that long, but im not happy about it.

Drapper

spooky donkey wrote:

I would if it were that simple. I dont want a phone line, NTL havent come my way yet. Metro is still in the teething stages so im waiting on them to get thir act to gether. Im almost out of my IBB contract so i`ll give metro that long at least. Or NTL to come to my area, its so close I can smell it.

I rang them today and got told to download less and it would be grand. Downloading at 10k i cant download any less. The guy also said if I could hang on for another week it should be sorted. So i`ll give them that long, but im not happy about it.

spooky, if they admit the time tell them you want a free month at least !

NTL sorted me out when the service was poor and I apprciated it ! its the least they can do!

companies like IBB think we come to moan on Boards without ligitimate reason, but I know a few of the guys on Boards and they are all genuine, just wanna plug and play,

I always use the "electricity" analgy when talking to them, would you settle for 20% power to your house or gas, why should I have to settle for a second rate service!

spooky donkey

If the ESB deprive you of service for a certian amount of time they get a big slap on the wrist from the goverment. Nothing happens to IBB though for not delevering but it should. They guy yesterday told me to try ping on game servers that they should be better. I could not connect to any game server for more than 5 seconds. He told me to turn off peer to peer sharing when browsing the web. I did this and I counted to 116 while trying to load up my xfire profile, not an advanced web page by any means. So that they say on the phone is bull i think.

LegacyUser

IBB ..if your reading this .. and I suspect you are .. NOBODY CALLED ME BACK AFTER THE TECH WAS HERE AS ARRANGED.

I am really pissed off now. I have cancelled the direct debit.
I refuse to hang on the phone line again.

Your not getting paid until you contact me and at that, until the signal is fixed.

Trace me IP to see who I am (whoooo hoooo). Sure I spend all day tracing your IPS .. so lets play ball!!