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Metro Users: Are you Happy with your Service? Post Here Please...
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Asok wrote:
how long did it take people to get their installs done. Been waiting for about 3 weeks now, was hoping to have it for christmas. I'm in dublin.
I waited little less than three weeks0 -
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Asok wrote: how long did it take people to get their installs done. Been waiting for about 3 weeks now, was hoping to have it for christmas. I'm in dublin.
4 weeks Asok
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Asok wrote: how long did it take people to get their installs done. Been waiting for about 3 weeks now, was hoping to have it for christmas. I'm in dublin.
I think I ordered about the same time as you? 6th or so. I rang before xmas and was told it not be done till jan
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Thought I'd bring this thread back to the top of the forum again - I've finally had a callout from a couple of technicians.
After a quick signal check at the connection point for the cable modem (turned out to be an amazingly good "-3" for my digital signal strength) they look at me strangely and say that it really is a very very good signal and that I couldnt be having any trouble with it.
So I explain that my signal appears to fluctuate wildly, depending on the mood of my modem/receiver/cable/whatever - and they ring up tech support to find out just what's going on.
There have to be logs of what's going on with my account - I can't ring them 3 times a week for 2/3 months and there not be a single record of what happened on their system ....
Yet that's exactly what appears to be the case... They're told by the tech on the phone that my modem, and signal, are perfect, and that the problem must be with my own pc.
However this was ruled out within the first 2 weeks of my having this problem. I tried a second pc, I tried _2_ other operating system on my own pc, and STILL the problem persisted. ffs the support staff know me as soon as they hear me say "Hey there, this is Daniel" - I've spoken to a guy called Ronan more times than I've had hot dinners, and he KNOWS I've been having issues with my connection.
But because right now, at this very moment in time, my connection appears to be in top form, I must be making it all up, and the onsite techs are told that they can go.
Oh god I'm so angry right now
My first actual bad experience with Digiweb so far
Sure - the connection's not been perfect, but it's useable, mostly. But not for gaming - no siree...
When my connection goes tit's up and my pings sky fluctuate wildly out of control, and packetloss hits 20%, again, I'm gonna let rip
</rant over>0 -
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[/QUOTE]
After a quick signal check at the connection point for the cable modem (turned out to be an amazingly good "-3" for my digital signal strength) they look at me strangely and say that it really is a very very good signal and that I couldnt be having any trouble with it.
So I explain that my signal appears to fluctuate wildly, depending on the mood of my modem/receiver/cable/whatever - and they ring up tech support to find out just what's going on.
There have to be logs of what's going on with my account - I can't ring them 3 times a week for 2/3 months and there not be a single record of what happened on their system ....
Yet that's exactly what appears to be the case... They're told by the tech on the phone that my modem, and signal, are perfect, and that the problem must be with my own pc.
However this was ruled out within the first 2 weeks of my having this problem. I tried a second pc, I tried _2_ other operating system on my own pc, and STILL the problem persisted. ffs the support staff know me as soon as they hear me say "Hey there, this is Daniel" - I've spoken to a guy called Ronan more times than I've had hot dinners, and he KNOWS I've been having issues with my connection.
When my connection goes tit's up and my pings sky fluctuate wildly out of control, and packetloss hits 20%, again, I'm gonna let rip
</rant over>[/QUOTE]
Hey Zoro I was in a similar situation 6 weeks ago and the installers and engineers were stumped, moved dish, new dish new modem, new cable etc. Late that evening when all attempts to improve my service failed, I got a call from support to tell me some caches were cleared and that my service should now be ok, which it was, and has been since, apart from major downtime over xmas:(
On a different detail CHAZ!! could you please tell me if my phone number will continue to be listed in the 11811 directory and in the phone book, after it's reported to Metro, this is an important detail for me, support don't seem to have any information on the matter as yet, which puzzles me. Could you clear this up, I'm sure it's a concern for others too:)0 -
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