Metro Users: Are you Happy with your Service? Post Here Please...

Adey2002

zoro wrote:

*growl*

No support staff available today - it's sunday after all...
And my connection has yet again gone to absolute sh*t. Ping spikes ranging from 15ms to 458ms (which is a lot better than it usually is when this happens). 'luckily' there's no packetloss.

All spikes are occuring on the internal digiweb network - with the 2 nodes between me and the server i'm pinging in question being:
gi-0-0-61.dub-deg-br2.new.digiweb.ie
gi-0-2-45.dub-deg-br1.new.digiweb.ie

My download speed is averaging at roughly 1.3megs, and my upload is 490k.
Considering I'm on a 3meg/512 connection - that download is unacceptable.

But of course, there's nothing wrong with my connection whatsoever is there? Of course there's not...
*pissed*

That's exactly what's happening to me also. I'm gonna give them a call about it tomorrow.. Mines been getting progressively worse for the last week.

rsynnott

Finally, something worse than IBB

Adey2002

rsynnott wrote:

Finally, something worse than IBB

No, no, no, no, no, no, no. It's bad at the moment, but nowhere near as bad as uselessbroadband. My problem will probably be sorted out tomorrow (hopefully) if I were still with IBB I wouldn't have a hope.

zoro

I'm with Adey aswell - My connection has been below par for most of the time I've had it, but the support staff really do make up for it. They're a pleasure to deal with, and for that reason alone my opinion of Digiweb is still rather high.

Ronan deserves a raise tbh
That said though, Johan told the engineers in my apartment that my connection was fine - which at the time it was, but he obviously didnt look into my account's history to see the real story.

It's pretty much the only bad thing that's happened so far.

nl

The connection seams to be a bit slow and the pings are gone to hell. Heres the ping results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Niall>ping -n 10 www.boards.ie

Pinging www.boards.ie [82.195.136.250] with 32 bytes of data:

Reply from 82.195.136.250: bytes=32 time=68ms TTL=57
Reply from 82.195.136.250: bytes=32 time=111ms TTL=57
Reply from 82.195.136.250: bytes=32 time=23ms TTL=57
Reply from 82.195.136.250: bytes=32 time=42ms TTL=57
Reply from 82.195.136.250: bytes=32 time=27ms TTL=57
Reply from 82.195.136.250: bytes=32 time=20ms TTL=57
Reply from 82.195.136.250: bytes=32 time=118ms TTL=57
Reply from 82.195.136.250: bytes=32 time=43ms TTL=57
Reply from 82.195.136.250: bytes=32 time=44ms TTL=57
Reply from 82.195.136.250: bytes=32 time=36ms TTL=57

Ping statistics for 82.195.136.250:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 118ms, Average = 53ms

And the speed test:

True Speed (estimated)
Downstream 1148 Kbps (143.5 KB/sec) 1239 Kbps (inc. overheads)
Upstream 418 Kbps (52.3 KB/sec) 451 Kbps (inc. overheads)

This is the first time iv had any problems with metro in 3 months. Im connected to the 3rock mast. Anyone else have the same problem??

zoro

Mine's similar.

Now imagine this problem occuring every second day...

kaimera

still fine in Limerick. stable low pings to boards..zero pack...wait...don't wanna jinx it

shame it's not perfect for everyone cos tis a quality service.

nl

zoro wrote:

Mine's similar.

Now imagine this problem occuring every second day...

Yea its been like this for the last week or so.

blobert

My connection is super slow today (500kbps down, 300kbps up).

Will have to make a call tmw if no improvement.

Helpfull though the staff are I think the fact I've had to call Digiweb support about 10-15 times suggests the Metro package is far from stable and reliable.

I wish I lived in an NTL enabled area:)

zoro

blobert wrote:

I wish I lived in an NTL enabled area:)

Don't we all ... don't we all

Asok

sutty wrote:

I think I ordered about the same time as you? 6th or so. I rang before xmas and was told it not be done till jan

Yeah I was told early in the new year. Its a bit different to the 2 weeks you get told on the website.

ikoonman

Come'n people, Digiweb may have hiccups, but who doesn't? From reading these boards, every person has some problem with their ISP - so there is no problem-free service. If 99% of Digiweb's customers complained, I'd say there is some truth in the matter, but you don' t know that. The fact is you may experience something that only happens once, or your own "incompetence" may cause the service to be bad. The fact is that you don't know. So before slagging any ISP's service, ensure 100% that you aren't actually the origin of the problem.

My Metro broadband has been working like a charm since they installed it, and the engineers tells me they are surprised it works because of my location.

zoro

ikoonman wrote:

If 99% of Digiweb's customers complained, I'd say there is some truth in the matter, but you don' t know that. The fact is you may experience something that only happens once, or your own "incompetence" may cause the service to be bad. The fact is that you don't know. So before slagging any ISP's service, ensure 100% that you aren't actually the origin of the problem.

Incompetence?
I'm probably one of the most vocal complainers on Digiweb's Metro package, and they probably wish I never signed up with them, but customers must be vocal when they have problems, or nothing will be done about them.

When I first got the service I was having horrendous trouble with pings, and I simply presumed that the error was on digiweb's side. It turned out that I had incorrectly setup my firewall, and it was blocking a plethora of traffic that was not supposed to be blocked.
I was first to own up and say "I f*cked up, sorry" when I realised my mistake and apologised to anyone I p*ssed off.

Because of this, I've already gone through EVERYTHING that is feasibly possible with sorting this problem out on my end. Everything from testing a separate pc (and therefore ruling out my own hardware) to installing 2 operating systems on my own pc for testing.

It's obvious that I'm one of the few unfortunate users of the service that has yet to receive 100% service, but I'm not going to sit here quietly while my connection deteriorates every other day...
And to be honest, you'd be naeive to think I would...

ikoonman

zoro wrote:

It's obvious that I'm one of the few unfortunate users of the service that has yet to receive 100% service, but I'm not going to sit here quietly while my connection deteriorates every other day...
And to be honest, you'd be naeive to think I would...

Sorry - i didn't mean to imply that you are necessarily incompetent. I meant to say that trouble with the service can *also* be the customer, not allways knowing what they are doing, or forgot some configuration that they made that is preventing the service from working 100%. Having been in IT support for years, I've seen this time and again.

If I had to guess, I'd say Digiweb is propably so busy with installations that that may be the reason why they aren't giving your problem the highest priority, aswell as the fact that customers generally aren't complaining.

IMHO - At the end of the day, if you are not happy with the service, then maybe you should consider an alternative solution. How long do you want to be unhappy about the service? You are prob just upsetting yourself. I don't think Digiweb is really loosing any sleep over it.

But if you are like me, and Digiweb is the only solution in the area, then maybe consider the fact that one will have to make due with what you have.

zoro

ikoonman wrote:

Sorry - i didn't mean to imply that you are necessarily incompetent. I meant to say that trouble with the service can *also* be the customer

No problem - sorry for the outburst, it's been a bad morning

IMHO - At the end of the day, if you are not happy with the service, then maybe you should consider an alternative solution. ... But if you are like me, and Digiweb is the only solution in the area, then maybe consider the fact that < no > one will have to make due with what you have.

I, like everybody else here (I would imagine), would gladly jump on the NTL bandwagon if it were available. I've no phone line in the apartment, and have no intention of giving Eircom any money to install one, Smart/Magnet aren't available here (no phone line). Also, Irish Broadband are probably not a good idea either

I'll be happy to sit out the Metro problems for the next while at least, as the connection does work - albeit not all of the time, and generally not for gaming (my main intended use for it).



But yes, I do see your points (the start of your post) and agree that it's not always the ISP that's at fault for every case

Ghost Rider

We've had Metro for over a month and, although the broadband and phone support are very good, the Metro telephony service has never worked for us, and we've been told it won't for some time yet.

The most irritating part is that Digiweb have told us we will receive no discount whatsoever.

Has anyone else had a similar experience?

ikoonman

Ghost Rider wrote:

Has anyone else had a similar experience?

Certainly. Mine hasn't worked since it got installed. Digiweb sent out another engineer and he pretty much said that the phone will not work here where I am, which is a bummer. (Although I have never had any complaints about my broadband, it works great)

I spoke to Digiweb accounts and the very friendly lady said that since the phone service is free there cannot really be any discount - which is understandable since they advertise the phone line as no extra charge - except for calls.

I am using Blueface to make phone calls over my Metro and it works like a charm.

nl

seams to back to normal again

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Niall>ping -n 20 www.boards.ie

Pinging www.boards.ie [82.195.136.250] with 32 bytes of data:

Reply from 82.195.136.250: bytes=32 time=33ms TTL=57
Reply from 82.195.136.250: bytes=32 time=21ms TTL=57
Reply from 82.195.136.250: bytes=32 time=19ms TTL=57
Reply from 82.195.136.250: bytes=32 time=21ms TTL=57
Reply from 82.195.136.250: bytes=32 time=24ms TTL=57
Reply from 82.195.136.250: bytes=32 time=21ms TTL=57
Reply from 82.195.136.250: bytes=32 time=19ms TTL=57
Reply from 82.195.136.250: bytes=32 time=22ms TTL=57
Reply from 82.195.136.250: bytes=32 time=23ms TTL=57
Reply from 82.195.136.250: bytes=32 time=32ms TTL=57
Reply from 82.195.136.250: bytes=32 time=23ms TTL=57
Reply from 82.195.136.250: bytes=32 time=21ms TTL=57
Reply from 82.195.136.250: bytes=32 time=19ms TTL=57
Reply from 82.195.136.250: bytes=32 time=16ms TTL=57
Reply from 82.195.136.250: bytes=32 time=23ms TTL=57
Reply from 82.195.136.250: bytes=32 time=24ms TTL=57
Reply from 82.195.136.250: bytes=32 time=50ms TTL=57
Reply from 82.195.136.250: bytes=32 time=53ms TTL=57
Reply from 82.195.136.250: bytes=32 time=20ms TTL=57
Reply from 82.195.136.250: bytes=32 time=18ms TTL=57

Ping statistics for 82.195.136.250:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 53ms, Average = 25ms

C:\Documents and Settings\Niall>


True Speed (estimated)
Downstream 2619 Kbps (327.4 KB/sec) 2828 Kbps (inc. overheads)
Upstream 500 Kbps (62.5 KB/sec) 540 Kbps (inc. overheads)

Sparky

ive got my phone too aswell

nl

Sparky-s wrote:

ive got my phone too aswell

Iv still not got mine yet. But its no big deal. Its not urgent
think ill send another e-mail. See if they can get me sorted.

Adey2002

nl wrote:

Yea its been like this for the last week or so.

nl,

I've had exactly the same problem as you from 3-rock and as yours mine has been fine today and early evening. Full download speeds and low pings.

Until 7:30pm that is when it reverted back to half speed and high pings. How's yours now?

nl

same. its very slow now
I thought mabey it might have been that the contention has gone way up. But it was full speed during peak times(earlier) so that doesnt seam to be the reason. Mabey they are changing a few things up at the transmitter.

Adey2002

nl wrote:

same. its very slow now

Where abouts are you? I was told my problems were due to being on the edge of coverage but that doesn't explain the previous 3 months of decent service and it looks like when you have trouble, i am too.

nl

Im in Mountjoy Square (Dublin 1). Perfect LOS and a signal strength of +6. How about you??

Adey2002

nl wrote:

Im in Mountjoy Square (Dublin 1). Perfect LOS and a signal strength of +6. How about you??

Clondalkin, strength -12 but was -12 at installation 3 months ago and it was fine. I've been told an upgrade of equipment on 3-rock at the end of January may help.

Anyone else having similar problems from 3-rock?

watty

nl wrote:

The connection seams to be a bit slow and the pings are gone to hell. Heres the ping results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Niall>ping -n 10 www.boards.ie

Pinging www.boards.ie [82.195.136.250] with 32 bytes of data:

Reply from 82.195.136.250: bytes=32 time=68ms TTL=57
Reply from 82.195.136.250: bytes=32 time=111ms TTL=57
Reply from 82.195.136.250: bytes=32 time=23ms TTL=57
Reply from 82.195.136.250: bytes=32 time=42ms TTL=57
Reply from 82.195.136.250: bytes=32 time=27ms TTL=57
Reply from 82.195.136.250: bytes=32 time=20ms TTL=57
Reply from 82.195.136.250: bytes=32 time=118ms TTL=57
Reply from 82.195.136.250: bytes=32 time=43ms TTL=57
Reply from 82.195.136.250: bytes=32 time=44ms TTL=57
Reply from 82.195.136.250: bytes=32 time=36ms TTL=57

Ping statistics for 82.195.136.250:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 118ms, Average = 53ms

And the speed test:

True Speed (estimated)
Downstream 1148 Kbps (143.5 KB/sec) 1239 Kbps (inc. overheads)
Upstream 418 Kbps (52.3 KB/sec) 451 Kbps (inc. overheads)

This is the first time iv had any problems with metro in 3 months. Im connected to the 3rock mast. Anyone else have the same problem??

Typical IBB pings 200 meters from Limerick base is 600 ... 700 ms to www.heanet.ie

Typical Metro pings 12.5km from base in Limerick 45ms to www.heanet.ie

Don't ping boards.ie as the test as traffic variation will affect results too much.

Round trip time between me on Metro and him on Ibb = 700 ... 800ms on Skype

Round trip time between me and user on Eircom Adsl in Limerick 90 .. 140ms on Skype

Round trip

kaimera

metro limerick : to heanet min 16 max 22 avg 19ms.

fine in limerick still. after all the waiting

Sparky

Target Name: www.heanet.ie
IP: 193.1.219.79
Date/Time: 11/01/2006 14:23:42

1 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 11 ms 10 ms 12 ms 13 ms [83.147.165.1]
3 13 ms 11 ms 12 ms 17 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 12 ms 14 ms 15 ms 318 ms gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]
5 16 ms 13 ms 19 ms 13 ms hyperion-gige6-1.cwt.core.hea.net [193.242.111.16]
6 16 ms 14 ms 16 ms 16 ms mantova-gige6-2.bh.access.hea.net [193.1.195.138]
7 15 ms 15 ms 14 ms 17 ms portia-po1.bh.access.hea.net [193.1.196.218]
8 25 ms 24 ms 27 ms 24 ms www.heanet.ie [193.1.219.79]


Target Name: www.unreal.ie
IP: 193.120.123.142
Date/Time: 11/01/2006 14:22:29

1 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 10 ms 11 ms 9 ms 11 ms [83.147.165.1]
3 12 ms 11 ms 11 ms 15 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 16 ms 14 ms 14 ms 15 ms gi-0-3-44.dub-deg-br1.net.digiweb.ie [83.147.163.34]
5 18 ms 13 ms 13 ms 15 ms fe0-0.br001.inex.esat.net [193.242.111.17]
6 19 ms 16 ms 13 ms 13 ms pos2-3.core002.cwt.esat.net [193.95.131.5]
7 16 ms 16 ms 18 ms 12 ms vlan2.rt001.cwt.esat-x.com [193.95.129.3]
8 15 ms 16 ms 17 ms 69 ms vlan57.rt508.cwt.esat.net [193.95.132.26]
9 28 ms 31 ms 27 ms 28 ms duff.unreal.ie [193.120.123.142]


Target Name: www.boards.ie
IP: 82.195.136.250
Date/Time: 11/01/2006 14:23:03

1 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 17 ms 11 ms 12 ms 10 ms [83.147.165.1]
3 28 ms 13 ms 15 ms 14 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 15 ms 14 ms 14 ms 17 ms gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]
5 14 ms 17 ms 12 ms 16 ms panama-inex.hosting365.ie [193.242.111.87]
6 21 ms 14 ms 16 ms 19 ms corerouter1.hosting365.ie [82.195.128.7]
7 32 ms 28 ms 28 ms 29 ms boards.ie [82.195.136.250]

zoro

I'll do the same tests when i get home later on and edit this post

zoro

Ri - Dic - U - Lous.

Pings now fluctuating wildly between 40 and 822ms

*SCREAMS* What the hell is going on?!