Metro Users: Are you Happy with your Service? Post Here Please...

Adey2002

zoro wrote:

Ri - Dic - U - Lous.

Pings now fluctuating wildly between 40 and 822ms

*SCREAMS* What the hell is going on?!

Yup, mine too again..

watty

Mast waving wildly in wind. OR a tree.

zoro

*sigh* between 40 and 200 tonight...

Blaster99

watty wrote:

Mast waving wildly in wind. OR a tree.

I like these trees that only show up between 7 and 10pm every night. I used to hear this from IBB all the time. Strangely one day when half their network went off line, all the trees disappeared, the pings halved, and I got the advertised speeds for the first time ever.

Chaz

Will the guys having latency problems PM me your details. I need some tests done that could possibly sort out the problem which will then be implemented as a full time solution.

Thanks

Sparky

Not a happy camper with my metro this morning.

Browsing the net as normal no problems, fast speed good pings no packet loss.
Then a download pauses, i then see the modem has reset itself.

Target Name: www.boards.ie
IP: 82.195.136.250
Date/Time: 15/01/2006 10:27:55

1 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 * 8 ms 11 ms 11 ms [83.147.165.1]
3 * * * 12 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 * * 18 ms * gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]
5 * * 26 ms 18 ms panama-inex.hosting365.ie [193.242.111.87]
6 * * * * corerouter1.hosting365.ie [82.195.128.7]
7 * * * * boards.ie [82.195.136.250]

tons of packets loss up to 78%, i dont know why now, my service was excellent till now, it may be a small issue that your probably ironing out.
Till then im back on the DSL.

zoro

Chaz has been extremely helpful and informative over the past few days for me, but with a connection this unreliable I'm nearly brought to tears while trying to game.

*sighs*

Gigiwagga

For me in Cork my Metro phone service is either appalling or doesn't work at all full stop. Now Digiweb used this as a sweetener to people like me, to switch from other providers because no line rental etc, but it just doesn't work, or it sounds like total s***e to me and this isn't a service it's a joke. and if it doesn't seriously improve in the next week or so I will withdraw from my contract with Digiweb since they failed to provide what they were contracted to provide. I would like Chaz or Crawler to give us all some kind of explanation for the poxy phone service. When I finally move from esat/eircom in the coming weeks and have to rely on Metro's service to talk to work related people here and overseas the prospect is worrying me, and is also pissing my wife off a great deal trying to speak to family members in France line drops, echo, echo and far far far away. Forget that, it just might be acceptable if the calls were totally free as in Skype otherwise it's hopeless. CHAZ we need CONSISTANCY with this service.

PowerHouseDan

Been over a month now and mine still isent setup.

info@williamrua wrote:

For me in Cork my Metro phone service is either appalling or doesn't work at all full stop. Now Digiweb used this as a sweetener to people like me to switch from other providers because no line rental etc, but it just doesn't work, or it sounds like total s***e to me and this aint a service it's a joke. and if it doesn't seriously improve in the next week or so I will withdraw from my contract with Digiweb since they failed to provide what they were contracted to provide.

zAbbo

Mine i think was setup, i could make/receive calls, but now its back to flashing tel2 lights

Sparky

service is better than thismorning, but suffering from massive ping spikes


Target Name: www.heanet.ie
IP: 193.1.219.79
Date/Time: 15/01/2006 14:46:44

1 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 42 ms 48 ms 17 ms 19 ms [83.147.165.1]
3 27 ms 42 ms 36 ms 76 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 48 ms 98 ms 33 ms 46 ms gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]
5 29 ms 77 ms 29 ms 21 ms hyperion-gige6-1.cwt.core.hea.net [193.242.111.16]
6 34 ms 47 ms 25 ms 46 ms mantova-gige6-2.bh.access.hea.net [193.1.195.138]
7 55 ms 17 ms 24 ms 45 ms portia-po1.bh.access.hea.net [193.1.196.218]
8 28 ms 24 ms 45 ms 27 ms www.heanet.ie [193.1.219.79]

Adey2002

If mine doesn't improve in the next week, I'll be cancelling the contract.

zoro

Adey2002 wrote:

If mine doesn't improve in the next week, I'll be cancelling the contract.

I'm not in such a position - There's no one but Digiweb that can provide internet to me without requiring a phone line (which we don't have)

ricey

There must be something that can be done for ye. I have
not had one problem since getting metro.

watty

But you get Phone yet Ricey?
I'm still waiting for phone to be enabled.

Cake Fiend

Sparky-s wrote:

service is better than thismorning, but suffering from massive ping spikes

3 27 ms 42 ms 36 ms 76 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 48 ms 98 ms 33 ms 46 ms gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]

Coming from clearwire, this is hilarious OMFUGGA, it spiked to 98ms!! But yeah, this is relatively high for Metro. Times are changing (thank Christ).

Sparky

Sico wrote:

Coming from clearwire, this is hilarious OMFUGGA, it spiked to 98ms!! But yeah, this is relatively high for Metro. Times are changing (thank Christ).

my service has been ok for a bit, but was really sloooooooooooow there an hour ago

heres one just seconds ago anyway

Target Name: www.boards.ie
IP: 82.195.136.250
Date/Time: 16/01/2006 20:51:48

1 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 27 ms 13 ms 37 ms 15 ms 13 ms 12 ms 36 ms 13 ms 18 ms 12 ms [83.147.165.1]
3 18 ms 19 ms 20 ms 28 ms 16 ms 19 ms 16 ms 38 ms 27 ms 15 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 20 ms 396 ms 127 ms 237 ms 16 ms 19 ms 25 ms 28 ms 21 ms 32 ms gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]
5 57 ms 34 ms 14 ms 18 ms 26 ms 37 ms 37 ms 24 ms 46 ms 22 ms panama-inex.hosting365.ie [193.242.111.87]
6 33 ms 20 ms 44 ms 18 ms 47 ms 28 ms 22 ms 207 ms 26 ms 30 ms corerouter1.hosting365.ie [82.195.128.7]
7 29 ms 47 ms 27 ms 31 ms 30 ms 31 ms 28 ms 37 ms 39 ms 32 ms boards.ie [82.195.136.250]

Target Name: www.heanet.ie
IP: 193.1.219.79
Date/Time: 16/01/2006 20:54:36

1 1 ms 1 ms 1 ms 1 ms [192.168.1.1]
2 11 ms 14 ms 13 ms 13 ms [83.147.165.1]
3 19 ms 23 ms 16 ms 16 ms gi-0-0-61.dub-deg-br2.net.digiweb.ie [83.147.163.161]
4 18 ms 15 ms 39 ms 48 ms gi-0-2-45.dub-deg-br1.net.digiweb.ie [83.147.163.38]
5 17 ms 59 ms 22 ms 26 ms hyperion-gige6-1.cwt.core.hea.net [193.242.111.16]
6 16 ms 41 ms 18 ms 20 ms mantova-gige6-2.bh.access.hea.net [193.1.195.138]
7 16 ms 49 ms 34 ms 16 ms portia-po1.bh.access.hea.net [193.1.196.218]
8 23 ms 30 ms 25 ms 25 ms www.heanet.ie [193.1.219.79]

Cake Fiend

Looks like I spoke too soon.... my connection's gone to hell, dropping packets everywhere

Anyone have a support number for Digiweb? And any idea what hours it's open? The only one I can find is the sales line and there's no answer from that.

Chaz

Sico wrote:

Looks like I spoke too soon.... my connection's gone to hell, dropping packets everywhere

Anyone have a support number for Digiweb? And any idea what hours it's open? The only one I can find is the sales line and there's no answer from that.

Aware of the issue - working on it.

Chaz

Sico - PM me your details please so that I can use your modem as a reference.

_Kaiser_

Mne has been completely down (Blanch) for the past 2 hours or so I'm on dialup at the moment. Is this related??

Chaz

It possibly is - working through it at the moment.

Whats your details - PM so that I can watch for your modem.

_Kaiser_

Chaz wrote:

It possibly is - working through it at the moment.

Whats your details - PM so that I can watch for your modem.

PM sent... ta

Adey2002

Mine is down totally also.. Just get an ip assigned, internet light remains on, PC link light flashes and that's it.

It went down at 7pm for a few minutes then came back, then went again at 7:30pm and hasn't been up since.

Chaz

Adey2002 wrote:

Mine is down totally also.. Just get an ip assigned, internet light remains on, PC link light flashes and that's it.

It went down at 7pm for a few minutes then came back, then went again at 7:30pm and hasn't been up since.

Can I you try something (I assume youve rebooted it)?

See if you can open a web browser to 192.168.1.1 - this should work while it is 'offline' and see if you get a basic cable modem info page?

Chaz

Kaiser - can you do the same?

_Kaiser_

Chaz wrote:

Kaiser - can you do the same?

I've rebooted it - same thing - but I have it connected through a 3com Officeconnect Wireless router so that address gives the status of that router.

Current status (as reported by the router):
PPP over Ethernet Enabled No
Internet IP Address 192.168.100.xx Dynamic IP (address removed but it does give one)
Subnet Mask 255.255.255.0
ISP Gateway Address 192.168.100.1 Connected
DNS 0.0.0.0 ; 0.0.0.0

Chaz

Kaiser2000 wrote:

I've rebooted it - same thing - but I have it connected through a 3com Officeconnect Wireless router so that address gives the status of that router.

Current status (as reported by the router):
PPP over Ethernet Enabled No
Internet IP Address 192.168.100.xx Dynamic IP (address removed but it does give one)
Subnet Mask 255.255.255.0
ISP Gateway Address 192.168.100.1 Connected
DNS 0.0.0.0 ; 0.0.0.0

Can you connect directly to the modem?

Try 192.168.1.1 or 192.168.100.1 (youll see the right one if you connect to the modem directly - check the IP range it gives you)

If the modem gives you 192.168.100.10 - then use 192.168.100.1 in your browser and visa versa. I cant remebre the default IPs off hand - check what the modem gives you.

_Kaiser_

Tried 100.1 but can't bring up the page so I tried pinging it:

C:\Documents and Settings\>ping 192.168.100.1

Pinging 192.168.100.1 with 32 bytes of data:

Reply from 195.218.112.209: TTL expired in transit.
Reply from 195.218.112.209: TTL expired in transit.
Reply from 195.218.112.209: TTL expired in transit.
Reply from 195.218.112.209: TTL expired in transit.

Ping statistics for 192.168.100.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Chaz

Ill PM you - probably easier.