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Metro Users: Are you Happy with your Service? Post Here Please...

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Comments

  • #1142
    persian
    Closed Accounts Posts: 120 ✭✭persian


    do you really want an answer?(if you do,the answer is yes :( )


  • #1143
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    persian wrote:
    kaimera and any other metro users,can u ping this site for me for a few minutes please
    nad-diag.online.scee.com
    much appreciated,thx
    Pinging nad-diag.online.scee.com [217.18.19.250] with 32 bytes of data:

Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=26ms TTL=248
Reply from 217.18.19.250: bytes=32 time=30ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=35ms TTL=248
Reply from 217.18.19.250: bytes=32 time=29ms TTL=248
Reply from 217.18.19.250: bytes=32 time=28ms TTL=248
Reply from 217.18.19.250: bytes=32 time=35ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=34ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=35ms TTL=248
Reply from 217.18.19.250: bytes=32 time=28ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=30ms TTL=248
Reply from 217.18.19.250: bytes=32 time=29ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=28ms TTL=248
Reply from 217.18.19.250: bytes=32 time=76ms TTL=248
Reply from 217.18.19.250: bytes=32 time=119ms TTL=248
Reply from 217.18.19.250: bytes=32 time=153ms TTL=248
Reply from 217.18.19.250: bytes=32 time=127ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=27ms TTL=248
Reply from 217.18.19.250: bytes=32 time=41ms TTL=248
Reply from 217.18.19.250: bytes=32 time=27ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=27ms TTL=248
Reply from 217.18.19.250: bytes=32 time=38ms TTL=248
Reply from 217.18.19.250: bytes=32 time=30ms TTL=248
Reply from 217.18.19.250: bytes=32 time=33ms TTL=248
Reply from 217.18.19.250: bytes=32 time=29ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=34ms TTL=248
Reply from 217.18.19.250: bytes=32 time=33ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=27ms TTL=248
Reply from 217.18.19.250: bytes=32 time=34ms TTL=248
Reply from 217.18.19.250: bytes=32 time=48ms TTL=248
Reply from 217.18.19.250: bytes=32 time=27ms TTL=248
Reply from 217.18.19.250: bytes=32 time=29ms TTL=248
Reply from 217.18.19.250: bytes=32 time=29ms TTL=248
Reply from 217.18.19.250: bytes=32 time=37ms TTL=248
Reply from 217.18.19.250: bytes=32 time=32ms TTL=248
Reply from 217.18.19.250: bytes=32 time=30ms TTL=248

    Ping statistics for 217.18.19.250:
    Packets: Sent = 50, Received = 50, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 153ms, Average = 38ms

    C:\Documents and Settings\kaimera>


  • #1144
    zoro
    Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    so - what's the connection like at the moment?

    and has anyone called support?


  • #1145
    persian
    Closed Accounts Posts: 120 ✭✭persian


    I'd Settle For Kaimera's Ping Time's,maybe Its Just Dublin Experiencing The Problems...


  • #1146
    persian
    Closed Accounts Posts: 120 ✭✭persian


    btw zoro,atm im getting an average of 71ms to boards.ie and 77ms to a uk game server,so still quite poor,tempted to phone smart right now


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  • #1147
    zoro
    Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    Ping statistics for 193.120.200.50:
    Packets: Sent = 45, Received = 44, Lost = 1 (2% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 437ms, Average = 123ms

    unacceptable tbh


  • #1148
    persian
    Closed Accounts Posts: 120 ✭✭persian


    unacceptable tbh[/QUOTE]
    youre dead right mate,the question is,will digiweb do anything about it,or are they just trying to hold us up with promises?


  • #1149
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    Pinging heanet.webhost.heanet.ie [193.1.219.79] with 32 bytes of data:

    Reply from 193.1.219.79: bytes=32 time=221ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=244ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=265ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=160ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=178ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=277ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=352ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=238ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=294ms TTL=57
    Reply from 193.1.219.79: bytes=32 time=383ms TTL=57

    Ping statistics for 193.1.219.79:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 160ms, Maximum = 383ms, Average = 261ms

    C:\Documents and Settings\kaimera>

    ok guys, wtf is going on now? pages timing out all over the place :(


  • #1150
    persian
    Closed Accounts Posts: 120 ✭✭persian


    this really takes the piss,and no explanation what so ever


  • #1151
    dyslexixboy
    Closed Accounts Posts: 30 ✭dyslexixboy


    Pinging nad-diag.online.scee.com [217.18.19.250] with 32 bytes of data:

    Reply from 217.18.19.250: bytes=32 time=38ms TTL=249
    Reply from 217.18.19.250: bytes=32 time=37ms TTL=249
    Reply from 217.18.19.250: bytes=32 time=35ms TTL=249
    Reply from 217.18.19.250: bytes=32 time=38ms TTL=249

    Ping statistics for 217.18.19.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 35ms, Maximum = 38ms, Average = 37ms

    Hi lads,
    I got onto digiweb on monday by email, on tuesday morning at 8.30 I got a reply telling me they were going to have a look at my connection got home on wed evening and noticed a vast improvement in the latency. just got home tonite and got another email from an L2 technician telling me he had made changes to my connection and I should see an improvement and I have now its not up to 3mb speeds but its a vast improvement on what I was getting and again tonite Im getting similar speeds. getting dl speeds of 200-240KB/s


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  • #1152
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    musta been a freak issue, back to normal in LIM again.

    *phew*
    Pinging nad-diag.online.scee.com [217.18.19.250] with 32 bytes of data:

Reply from 217.18.19.250: bytes=32 time=35ms TTL=248
Reply from 217.18.19.250: bytes=32 time=30ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=27ms TTL=248
Reply from 217.18.19.250: bytes=32 time=34ms TTL=248
Reply from 217.18.19.250: bytes=32 time=28ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=34ms TTL=248
Reply from 217.18.19.250: bytes=32 time=31ms TTL=248
Reply from 217.18.19.250: bytes=32 time=33ms TTL=248

Ping statistics for 217.18.19.250:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 27ms, Maximum = 35ms, Average = 31ms

C:\Documents and Settings\kaimera>


  • #1153
    pjproby
    Registered Users, Registered Users 2 Posts: 842 ✭✭✭pjproby


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>Ping nad-diag.online.scee.com

    Pinging nad-diag.online.scee.com [217.18.19.250] with 32 bytes of data:

    Reply from 217.18.19.250: bytes=32 time=83ms TTL=248
    Reply from 217.18.19.250: bytes=32 time=215ms TTL=248
    Reply from 217.18.19.250: bytes=32 time=156ms TTL=248
    Reply from 217.18.19.250: bytes=32 time=49ms TTL=248

    Ping statistics for 217.18.19.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 49ms, Maximum = 215ms, Average = 125ms

    C:\Documents and Settings\Owner>


  • #1154
    Sparky
    Registered Users, Registered Users 2 Posts: 22,231 ✭✭✭✭Sparky


    speeds were great today at about lunch time, now i am lucky to get to 300kbps
    that new graph on the mytraffic site shows aswell.


  • #1155
    Peteee
    Moderators, Education Moderators Posts: 2,432 Mod ✭✭✭✭Peteee


    Sparky-s wrote:
    ...now i am lucky to get to 300kbps

    Imagine someone saying 5 years ago that you would, in 5 years, be unhappy with a 300kbps connection, as you were struggling to get 2.5kbps on 56k :D


  • #1156
    persian
    Closed Accounts Posts: 120 ✭✭persian


    apparently the bad latency is due to an upgrade that needs to take place on 3rock(in dublin)which is where the users are experiencing the bad latency


  • #1157
    Sparky
    Registered Users, Registered Users 2 Posts: 22,231 ✭✭✭✭Sparky


    Peteee wrote:
    Imagine someone saying 5 years ago that you would, in 5 years, be unhappy with a 300kbps connection, as you were struggling to get 2.5kbps on 56k :D

    yeah, but would they also say how unhappy you would be getting 300kbps when you are paying for 4mb :D


  • #1158
    Peteee
    Moderators, Education Moderators Posts: 2,432 Mod ✭✭✭✭Peteee


    Sparky-s wrote:
    yeah, but would they also say how unhappy you would be getting 300kbps when you are paying for 4mb :D

    Touché


  • #1159
    Sparky
    Registered Users, Registered Users 2 Posts: 22,231 ✭✭✭✭Sparky


    Peteee wrote:
    Touché

    lol, it gets to me after a while :D


  • #1160
    Sparky
    Registered Users, Registered Users 2 Posts: 22,231 ✭✭✭✭Sparky


    My metro service is a bit haywire at the moment. However I have noticed an improvement on my stats.

    I used to be -24dBmV now im -12.
    RF Parameters
Downstream
Frequency		Power	-12 dBmV
Signal to Noise Ratio	26 dB	Modulation	QAM64
Upstream
Frequency		Power	59 dBmV
Upstream Data Rate	5120 Ksym/sec	Modulation	QPSK

    I do seem to be getting upwards of 62% packet loss.

    Download speed 115k
    Upload speed 314k
    QoS 7%
    Round trip time 43ms
    Max pause: 1281ms


  • #1161
    zoro
    Registered Users, Registered Users 2 Posts: 2,243 ✭✭✭zoro


    Yeah my packetloss has been extrememly high lately too


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  • #1162
    Adey2002
    Closed Accounts Posts: 370 ✭✭Adey2002


    I've given up with it. Luckily I have a second broadband connection which I use. Every few days I plug Metro in to test it but it hasn't improved at all. Pings all over the place, lots of loss and lower than 1Mb download speed on a 3Mb connection.


  • #1163
    persian
    Closed Accounts Posts: 120 ✭✭persian


    yeh,me too,got an e-mail from digiweb yesterday,offering to cancel metro free of charge,no contract fee's.doesnt take a genius to figure out what i did :).ordered eircom,know im being ripped-off but once my pings are good,im happy


  • #1164
    crawler
    Registered Users, Registered Users 2 Posts: 1,660 ✭✭✭crawler


    Folks,

    There were a very small number of installs done at the start that frankly should not have been allowed. This is based on what we know now. As we always said, it was a learning curve for Digiweb too. These have been identified and if appropriate we will deinstall the service.

    Sparky-S - PLEASE can you give us a time where we can do a service call...we have been asking for this for a long time.

    The last thing we want are unhappy Customers and to be fair there are thousands of very happy Metro customers. When things do go wrong we genuinely try to fix them. You will also see great improvements in a few weeks in all areas as we upgrade certain links etc.

    We have also launched a Customer Survey to help us do things better - This can be found here.

    http://www.digiweb.ie/survey.asp

    Anyway....hope some of this helps....Mods feel free to edit if you feel this is commercial (not intended)


  • #1165
    Sparky
    Registered Users, Registered Users 2 Posts: 22,231 ✭✭✭✭Sparky


    Ok I was PMing Chaz, so if you like you can put a service call on the list for me, Tbh, you can set a day and time, just make sure I know a day beforehand so I can be local, it may be late notice but there will be somebody in this week, so if a call can be made tomorrow or friday that would be super.


  • #1166
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    €300+ bill at the start of the week :( arse.

    btw, when does the cap being again? at the start of April? or 4 weeks from when the stats page went up?


  • #1167
    Adey2002
    Closed Accounts Posts: 370 ✭✭Adey2002


    Survey doesn't even work...

    Microsoft OLE DB Provider for SQL Server error '80040e57'
    String or binary data would be truncated.
    /survey_ok.asp, line 200


  • #1168
    Blaster99
    Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    They probably never anticipated such a long rant...


  • #1169
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    crawler wrote:
    Folks,

    There were a very small number of installs done at the start that frankly should not have been allowed. This is based on what we know now. As we always said, it was a learning curve for Digiweb too. These have been identified and if appropriate we will deinstall the service.

    Sparky-S - PLEASE can you give us a time where we can do a service call...we have been asking for this for a long time.

    The last thing we want are unhappy Customers and to be fair there are thousands of very happy Metro customers. When things do go wrong we genuinely try to fix them. You will also see great improvements in a few weeks in all areas as we upgrade certain links etc.

    We have also launched a Customer Survey to help us do things better - This can be found here.

    http://www.digiweb.ie/survey.asp

    Anyway....hope some of this helps....Mods feel free to edit if you feel this is commercial (not intended)


    I notice the survey ignores billing issues?? Speaking of which has anyone been onto Digiweb to complain about billing?


  • #1170
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    I got a bill. If your email details are wrong you won't.

    The survey worked for me on firefox fine.


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  • #1171
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    watty wrote:
    I got a bill. If your email details are wrong you won't.

    The survey worked for me on firefox fine.

    There has been no explanation on here as to why people's accounts were hit for several months' bills together and without warning - something clearly in breach of ipso's code on direct debits. That has absolutely nothing to do with email details!

    http://www.boards.ie/vbulletin/showthread.php?t=309016&page=49


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