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Price Change After Confirmation?

feylya · 2005-10-05 21:39:41

I recently ordered a few items from thomann.de, a German music retailer. I've been waiting on one of the items to come into stock before everything gets shipped to me. I logged on this evening and noticed that one of the items has gone up €154 to €598. I have a confirmation from Thomann with a list of items at the original…

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05-10-2005 10:39pm

#1

feylya

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I recently ordered a few items from thomann.de, a German music retailer. I've been waiting on one of the items to come into stock before everything gets shipped to me. I logged on this evening and noticed that one of the items has gone up €154 to €598. I have a confirmation from Thomann with a list of items at the original prices along with all my details which was sent out a few days ago. I don't think the credit card has been charged yet but can Thomann charge me the new price or is the confirmation legally binding, considering it's only an email?

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#2 05-10-2005 10:58pm
Sponge Bob

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u can back out

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#3 05-10-2005 11:05pm
feylya

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I don't want to back out though. I want the items I bought for the price they were confirmed at.

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#4 05-10-2005 11:07pm
jcoote

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email them thats ridiculous...is the new price itemised(ie does it show the cost of each item)

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#5 05-10-2005 11:10pm
feylya

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I'm not sure you understood. I bought three items

Item a: €500
Item b: €20
Item c: €20

That was confirmed in the email I got which included shipping and all my delivery details etc. Now I was checking the website tonight to see if the items were in and I noticed item a was now €154 more. I just want to know can Thomann charge me the extra €154.

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#6 05-10-2005 11:15pm
jcoote

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sorry bud...i think the emailis a contract so to speak...has to be a typo or something they are usually okj...have u contacted them??

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#7 05-10-2005 11:17pm
feylya

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If a confirmation email is legally binding, then happy days. They had one item at the lower price for at least a week then I checked it again tonight and it had gone back up to it's old price. They're also waiting for it to come into stock. I emailed Thomann on Monday to ask the status of my order but they didn't mention a price change.

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#8 05-10-2005 11:27pm
whiskeyman

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As you placed the order and received confirmation with the original prices, you should be fine.

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#9 06-10-2005 12:14am
feylya

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Excellent stuff. We'll see how this all pans out so.

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#10 06-10-2005 10:40am
dudara

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I'm just wondering if the "invitation to treat" thingy applies here? As when websites make a pricing mistake, ie computer for E50, everyone rushes in and buys, and then all orders are cancelled, as it was a genuine mistake on the retailers part.

Though in fairness, I think that won't apply here.

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#11 06-10-2005 11:10am
Eoin

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Check out this thread from the bargain alerts forum - something quite similar (Komplett had a 32" LCD telly on sale for 111).

Basically, they will probably say that the confirmation email is not a legal contract.

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#12 06-10-2005 1:00pm
RoyalMarine

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most companies reserve the right on websites to change their prices at any time of a sale without notification.
as for an e-mail being a legally binding contract, its not. you didnt sign your sig anywhere.

they cannot hold you to it.
and also, if they did ship the goods, and u were charged on ur cc for it, then u dont sign for them. the goods will be returned to the vendor and you will be refunded.

also, it doesnt affect ur statatory rights to return the goods as they were not living up to ur expectations... i.e the price u payd for them.
best e-mail them and see what they say.
100 quid they will appologise and offer the gods to you, or decide to cancel the sale.

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#13 09-10-2005 1:00pm
Kenny_D

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Ring your CC company and ask them what was charged. If its the higher amount you can send the stuff back and get the CC company to reverse the charges

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#14 09-10-2005 3:45pm
TheMonster

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you can't be charged more unless you agree to it - not do they have to give it to you at the lower price.

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#15 13-10-2005 1:18pm
feylya

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In case anyone is interested, my items were shipped for a total of €505 which was the initial price. The stuff is now worth about €660 Thanks everyone for your help.

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