Do you have Irish Broadband?

syklops

Do you have irish broadband?

I personally don't, but I write this using next door's wireless connection who do and have not had any problems at all with it.

Dara Robinson

Yes, but I am not happy with it.

This connection is my 3rd house with IBB. Love them.

BigMoose

Yes, but I am not happy with it.

I should clarify my "I am happy with them" to say "in general I am happy with them". My 2Mb/s connection sometimes goes down to about 512/512kb/s but rarely lower than that. I am not "happy" with it like that but can live with it. I dont play games so dont care about the pings, but to boards they're reasonable (~20ms, less often, more sometimes!).

Given the lack of cap I think overal I am happy. They sometimes toe a fine line though.

mlink73

No, but I intend to get it.

BigMoose wrote:

I should clarify my "I am happy with them" to say "in general I am happy with them". My 2Mb/s connection sometimes goes down to about 512/512kb/s but rarely lower than that. I am not "happy" with it like that but can live with it. I dont play games so dont care about the pings, but to boards they're reasonable (~20ms, less often, more sometimes!).

Given the lack of cap I think overal I am happy. They sometimes toe a fine line though.

I was the same, my line also went done below 512/512kb/s but in general there was nothing to realy complain about, unless I had a real problem with the connection. That's when IBB really sucks. To get an issue resolved takes ages, and the communication is a joke.

So IBB is fine as long as you don't have a serious problem, the customer service is the real joke besides their network problems.

Tazz T

No, but I intend to get it.

I've stated 'I'm unhappy with mine' but in fairness, I'm not that unhappy with it.

It's got a lot cheaper and you get what you pay for. I don't use it excessively so when it goes down I just leave it and use it later. I'm unhappy that I can't use it for VOIP though.

Lemming

Yes, but I am not happy with it.

I'm happy with mine. I get the odd service degradation, but to be honest that's more I suspect to do with some leech hogging bandwidth than anything else, since it seems to be most likely to occur during very specific hours.

I also use my connection to play games and I rarely see any sort of problem.

Ardent

Former customer, was very unhappy with it when I had it. It was a joke service, dial-up speeds all the time for the last few months.

There should be two options:

Former customer - was happy with it.
Former customer - was unhappy with it.

pugleon

Had it for two years when I couldn't get anything else. Rubbish. No support. Awful speeds. Alot of downtime. Still haven't taken away the dish so if anyone wants one. LOL

SkepticOne

Happy enough for the price (Ripwave). Customer Service not good in my opinion.

I'm waiting for clearwire to come down in price significantly then I'll consider giving that a go.

spooky donkey

No, but I intend to get it.

I hate them and am moving as soon as I can. I do think it dependa where you are, very few in D15 are happy but people on the south side seem to have a lot less problems.

Reg_hurley

Yes, but I am not happy with it.

spooky donkey wrote:

I hate them and am moving as soon as I can. I do think it dependa where you are, very few in D15 are happy but people on the south side seem to have a lot less problems.

I'm in D15 and since last week I have seen huge improvements in our connection. After almost a month of constantly ringing their helpdesk and getting the usual response of it will be sorted and I will get a call from 2nd level in 24hrs.
Long story short, I got the names of the people who were taking my call and then asked them (each time I rang) for the names of the engineer in 2nd level who was looking after the call.
What I wanted to now was; what is the problem?, could it be resolved; if so, when will it be resolved?
I upped my calls to IBB to 3 a day.
The engineer's name started to change so I then refused to speak to 1st level help desk and then got onto a manager. Informed the manager of my situation, outlined how I was being lied to by his staff, and how I had got no incite into what the problem was and when/if it could be fixed.
Got a call next morning from 2nd level. Problem was sorted after 3 phone calls from him.

n0tsane

No, but I used to have it

i don't have irish broadband but i have ordered it today
install date 27/10/05
can not wait

Blaster99

No, but I intend to get it.

From what mast will you be receiving the dial-up package?

syklops

No, but I used to have it

Dial up package?

I am using next doors connection and they have a pc on at the moment. I also have a webserver on and on a 1 Mb connection according to www.irishiptest.com I am getting 622kbps down and 840kbps up.


Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=16ms TTL=57
Reply from 82.195.136.36: bytes=32 time=15ms TTL=57
Reply from 82.195.136.36: bytes=32 time=17ms TTL=57
Reply from 82.195.136.36: bytes=32 time=17ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 17ms, Average = 16ms


Northside.

Shiny

Yes, but I am not happy with it.

I have it and im happy.

Mutant_Fruit

No, but I intend to get it.

syklops wrote:

Dial up package?
Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=16ms TTL=57
Reply from 82.195.136.36: bytes=32 time=15ms TTL=57
Reply from 82.195.136.36: bytes=32 time=17ms TTL=57
Reply from 82.195.136.36: bytes=32 time=17ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 17ms, Average = 16ms

You sure you're with IBB? This is what i'm getting...
Ping statistics for 82.195.136.36:
Packets: Sent = 44, Received = 43, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 5ms, Maximum = 526ms, Average = 26ms
Control-Break

Unusually low packetloss. It was about 8-10% between 6 and 9 this evening though according to my graph. Luckily i wasn't using the net during that time.

ricey

Had it got it out and happy about that.

jesus_thats_gre

Yes, but I am not happy with it.

I have IBB and am generally happy:

C:\Documents and Settings\ping www.boards.ie

Pinging www.boards.ie [82.195.136.36] with 32 bytes of data

Reply from 82.195.136.36: bytes=32 time=7ms TTL=57
Reply from 82.195.136.36: bytes=32 time=6ms TTL=57
Reply from 82.195.136.36: bytes=32 time=7ms TTL=57
Reply from 82.195.136.36: bytes=32 time=7ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 7ms, Average = 6ms

jesus_thats_gre

Yes, but I am not happy with it.

C:\Documents and Settings\>ping server.irish-army.net

Pinging server.irish-army.net [82.138.226.130] with 32 bytes of

Reply from 82.138.226.130: bytes=32 time=19ms TTL=120
Reply from 82.138.226.130: bytes=32 time=17ms TTL=120
Reply from 82.138.226.130: bytes=32 time=19ms TTL=120
Reply from 82.138.226.130: bytes=32 time=18ms TTL=120

Ping statistics for 82.138.226.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 19ms, Average = 18ms

syklops

No, but I used to have it

PING www.boards.ie (82.195.136.36): 56 data bytes
64 bytes from 82.195.136.36: icmp_seq=0 ttl=56 time=15.1 ms
64 bytes from 82.195.136.36: icmp_seq=1 ttl=56 time=14.9 ms
64 bytes from 82.195.136.36: icmp_seq=2 ttl=56 time=15.0 ms
64 bytes from 82.195.136.36: icmp_seq=3 ttl=56 time=21.6 ms
64 bytes from 82.195.136.36: icmp_seq=4 ttl=56 time=12.8 ms
64 bytes from 82.195.136.36: icmp_seq=5 ttl=56 time=15.1 ms
64 bytes from 82.195.136.36: icmp_seq=6 ttl=56 time=16.1 ms
64 bytes from 82.195.136.36: icmp_seq=7 ttl=56 time=17.8 ms
64 bytes from 82.195.136.36: icmp_seq=8 ttl=56 time=13.1 ms
64 bytes from 82.195.136.36: icmp_seq=9 ttl=56 time=17.6 ms

--- www.boards.ie ping statistics ---
10 packets transmitted, 10 packets received, 0% packet loss
round-trip min/avg/max = 12.8/15.9/21.6 ms


syklops@lucy:/usr/bin$ traceroute www.boards.ie
traceroute to www.boards.ie (82.195.136.36), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 1.262 ms 1.196 ms 1.181 ms
2 DN21-fe-0-0-1-160-nssc.irishbroadband.ie (83.141.75.129) 5.252 ms 10.729 ms 10.457 ms
3 DN05-fe-1-3-0-13-esb.irishbroadband.ie (83.141.117.169) 11.687 ms 17.298 ms 9.749 ms
4 DN04-as1-0-guinness.irishbroadband.ie (83.141.117.1) 72.590 ms 10.143 ms 21.256 ms
5 DN42-as0-0-ibis-access.irishbroadband.ie (62.231.52.153) 9.714 ms 11.039 ms 12.452 ms
6 DN42-ae0-50-ibis-gw.irishbroadband.ie (62.231.52.157) 23.220 ms 11.412 ms 36.441 ms
7 panama-inex.hosting365.ie (193.242.111.87) 11.658 ms 12.485 ms 13.492 ms
8 corerouter1.hosting365.ie (82.195.128.7) 17.134 ms 12.254 ms 14.814 ms
9 boards.ie (82.195.136.36) 27.031 ms 11.871 ms 11.436 ms


Yes I am on Irish Broadband.

philologos

btw there is no choice for no i dont have it and i dont intend on getting it

Mutant_Fruit

No, but I intend to get it.

Skylops: Would there be any chance you could do some kind of tracert type jobby so i can see what routers you're going through? Does your tracert look like this?:

1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 6 ms 27 ms DN03-fe-1-3-1-150-tallaght.irishbroadband.ie [62.231.34.113]
3 9 ms 6 ms 8 ms DN42-as1-0-ibis-access.irishbroadband.ie [62.231.52.134]
4 18 ms 7 ms 19 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52.157]
5 11 ms 5 ms 4 ms panama-inex.hosting365.ie [193.242.111.87]
6 154 ms 17 ms 11 ms corerouter1.hosting365.ie [82.195.128.7]
7 62 ms 30 ms 34 ms boards.ie [82.195.136.36]

Trace complete.

Dara Robinson

Yes, but I am not happy with it.

Tracing route to www.boards.ie [82.195.136.36]
over a maximum of 30 hops:

1 8 ms 9 ms 10 ms DN48-fe-0-0-1-160-ballinteer.irishbroadband.ie [xx.xxx.xx.x]
2 4 ms 4 ms 4 ms DN02-fe-1-3-1-350-3rock.irishbroadband.ie [83.141.117.209]
3 3 ms 4 ms 4 ms DN03-as1-0-tallaght.irishbroadband.ie [62.231.52.186]
4 4 ms 4 ms 3 ms DN42-as1-0-ibis-access.irishbroadband.ie [62.231.52.134]
5 5 ms 5 ms 5 ms DN42-ae0-50-ibis-gw.irishbroadband.ie [62.231.52.157]
6 5 ms 5 ms 7 ms panama-inex.hosting365.ie [193.242.111.87]
7 7 ms 6 ms 7 ms corerouter1.hosting365.ie [82.195.128.7]
8 7 ms 9 ms 8 ms boards.ie [82.195.136.36]

Trace complete.

=========================================

Pinging boards.ie [82.195.136.36] with 32 bytes of data:

Reply from 82.195.136.36: bytes=32 time=7ms TTL=57
Reply from 82.195.136.36: bytes=32 time=8ms TTL=57
Reply from 82.195.136.36: bytes=32 time=7ms TTL=57
Reply from 82.195.136.36: bytes=32 time=7ms TTL=57

Ping statistics for 82.195.136.36:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms

I dont see what the problem is with ppl's packet loss.

Blaster99

No, but I intend to get it.

Where's the mast in Ballinteer?

Mutant_Fruit

No, but I intend to get it.

Could you do a ping for about 400 odd pings. Then paste those results.The router you use to connect from tallaght to ibis is different to the one i use. That could be where the problem lies.

pugleon

Well a lot of you are pinging local sites, and in fairness if IBB couldn't get that right then they should be burned outta their office.

All of the problems I had were with their transatlantic providers. Some packet loss at times locally, but nearly always from any international sites their was 30/40% loss. You couldn't ftp a file either direction, open a web page without errors and refreshing. It was just unusable. I'm SO glad it's gone. And to show how big a bunch of idiots they are. Months later the dish is still on the roof. They can't even come to reclaim their own crap...

I'm delighted for the ones who are getting better speeds now. And the ones who always have. But if you were to check back at the masses of posts about people who've cancelled IBB you'd see their service, and indeed product is 50/50. 50 percent chance of being useless. Not great odds...

Snowball

Yes, but I am not happy with it.

Mutant_Fruit wrote:

Could you do a ping for about 400 odd pings. Then paste those results.The router you use to connect from tallaght to ibis is different to the one i use. That could be where the problem lies.

does this help?

Snowball

Yes, but I am not happy with it.

pugleon wrote:

Well a lot of you are pinging local sites, and in fairness if IBB couldn't get that right then they should be burned outta their office.

All of the problems I had were with their transatlantic providers. Some packet loss at times locally, but nearly always from any international sites their was 30/40% loss. You couldn't ftp a file either direction, open a web page without errors and refreshing. It was just unusable. I'm SO glad it's gone. And to show how big a bunch of idiots they are. Months later the dish is still on the roof. They can't even come to reclaim their own crap...

I'm delighted for the ones who are getting better speeds now. And the ones who always have. But if you were to check back at the masses of posts about people who've cancelled IBB you'd see their service, and indeed product is 50/50. 50 percent chance of being useless. Not great odds...

give me some sites with known problems and I'll ping them and I'll post the results

arcane99

No, but I intend to get it.

IBB Siac Mast in Clondalkin @ 3.00pm Tuesday

:::.. Download Stats ..:::
Connection is:: 18 Kbps about 0 Mbps (tested with 579 kB)
Download Speed is:: 2 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Tue Oct 18 15:05:37 UTC+0100 2005
Bottom Line:: 0X faster than 56K 1MB download in 512 sec
Diagnosis: May need help : running at only 5.88 % of your hosts average (118.145)
Validation Link:: http://testmy.net/stats/id-PTI95W71E

Ping Google
Pinging www.l.google.com [66.102.9.104] with 32 bytes of data:

Reply from 66.102.9.104: bytes=32 time=356ms TTL=246
Reply from 66.102.9.104: bytes=32 time=289ms TTL=246
Reply from 66.102.9.104: bytes=32 time=234ms TTL=246
Reply from 66.102.9.104: bytes=32 time=221ms TTL=246
Reply from 66.102.9.104: bytes=32 time=267ms TTL=246
Reply from 66.102.9.104: bytes=32 time=260ms TTL=246
Request timed out.
Reply from 66.102.9.104: bytes=32 time=328ms TTL=246
Request timed out.
Request timed out.
Reply from 66.102.9.104: bytes=32 time=244ms TTL=246
Reply from 66.102.9.104: bytes=32 time=217ms TTL=246
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 66.102.9.104: bytes=32 time=248ms TTL=246
Reply from 66.102.9.104: bytes=32 time=228ms TTL=246
Reply from 66.102.9.104: bytes=32 time=193ms TTL=246
Reply from 66.102.9.104: bytes=32 time=240ms TTL=246

Ping statistics for 66.102.9.104:
Packets: Sent = 20, Received = 13, Lost = 7 (35% loss),
Approximate round trip times in milli-seconds:
Minimum = 193ms, Maximum = 356ms, Average = 255ms

Ping IBB Dns Server
Pinging 62.231.32.10 with 32 bytes of data:

Reply from 62.231.32.10: bytes=32 time=279ms TTL=61
Request timed out.
Reply from 62.231.32.10: bytes=32 time=240ms TTL=61
Request timed out.
Request timed out.
Request timed out.
Reply from 62.231.32.10: bytes=32 time=200ms TTL=61
Reply from 62.231.32.10: bytes=32 time=236ms TTL=61
Reply from 62.231.32.10: bytes=32 time=278ms TTL=61
Reply from 62.231.32.10: bytes=32 time=271ms TTL=61
Reply from 62.231.32.10: bytes=32 time=282ms TTL=61
Reply from 62.231.32.10: bytes=32 time=311ms TTL=61
Reply from 62.231.32.10: bytes=32 time=269ms TTL=61
Reply from 62.231.32.10: bytes=32 time=275ms TTL=61
Reply from 62.231.32.10: bytes=32 time=331ms TTL=61
Reply from 62.231.32.10: bytes=32 time=271ms TTL=61
Reply from 62.231.32.10: bytes=32 time=298ms TTL=61
Reply from 62.231.32.10: bytes=32 time=300ms TTL=61
Reply from 62.231.32.10: bytes=32 time=276ms TTL=61
Reply from 62.231.32.10: bytes=32 time=269ms TTL=61

Ping statistics for 62.231.32.10:
Packets: Sent = 20, Received = 16, Lost = 4 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 200ms, Maximum = 331ms, Average = 274ms

Ping My Gateway
Pinging 83.141.118.129 with 32 bytes of data:

Reply from 83.141.118.129: bytes=32 time=72ms TTL=255
Reply from 83.141.118.129: bytes=32 time=6ms TTL=255
Reply from 83.141.118.129: bytes=32 time=4ms TTL=255
Reply from 83.141.118.129: bytes=32 time=2ms TTL=255
Reply from 83.141.118.129: bytes=32 time=11ms TTL=255
Reply from 83.141.118.129: bytes=32 time=10ms TTL=255
Reply from 83.141.118.129: bytes=32 time=8ms TTL=255
Reply from 83.141.118.129: bytes=32 time=7ms TTL=255
Reply from 83.141.118.129: bytes=32 time=6ms TTL=255
Reply from 83.141.118.129: bytes=32 time=4ms TTL=255
Reply from 83.141.118.129: bytes=32 time=3ms TTL=255
Reply from 83.141.118.129: bytes=32 time=11ms TTL=255
Reply from 83.141.118.129: bytes=32 time=29ms TTL=255
Reply from 83.141.118.129: bytes=32 time=8ms TTL=255
Reply from 83.141.118.129: bytes=32 time=7ms TTL=255
Reply from 83.141.118.129: bytes=32 time=6ms TTL=255
Reply from 83.141.118.129: bytes=32 time=5ms TTL=255
Reply from 83.141.118.129: bytes=32 time=3ms TTL=255
Reply from 83.141.118.129: bytes=32 time=11ms TTL=255
Reply from 83.141.118.129: bytes=32 time=10ms TTL=255

Ping statistics for 83.141.118.129:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 72ms, Average = 11ms

sudurban_blues

No, but I intend to get it.

I've been with IBB for over a year and although there was downtime previously it was usually resolved within 24 hours. Not on this occasion however. The connection crapped down to a miserable 7/8 KBps about two weeks ago. Since then it's been that litany of incompetence, disdain and unreliability familiar to many other members of boards. Packet loss is awe-inspiring.

I know there are some former employees on the boards, and that IBB also follow silently these discussions. My advice is don't put it on your CV. Particularly if you're in customer care. You can be blameless and have the misfortune of being in a FUBAR work environment, but practicing negligence (not phoning back, emailing/deleting mails unread) and dishonesty (level2! gis survey! I sent it to you!) is out of order and through the floor. After all your employer has its hand in our pocket for 50 yoyos a month.

Needless to say they haven't responded to calls, mails etc, so we took the easy route and are on trial with clearwire (who had basically instant installation available). In a week or so I'll post a review of how things have been going there.

sudurban

ps does IBB have seven levels of tech support, mirroring Dante's hell?:eek:

RangeR

arcane99 wrote:

IBB Siac Mast in Clondalkin @ 3.00pm Tuesday Ping statistics for 83.141.118.129:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 72ms, Average = 11ms

Man, they are rediculous pings just to your gateway. When I had IBB on SIAC, I was averageing 3ms and never more than 4ms, just to the gateway. Othersites where worse than yours