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IBB Ping Problems

  • 14-10-2005 11:19am
    #1
    arcane99
    Closed Accounts Posts: 108 ✭✭


    Hi again,

    Can anyone tell me how bad these are?

    Ping to www.google.ie

    Pinging 62.231.32.10 with 32 bytes of data:

    Reply from 62.231.32.10: bytes=32 time=135ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=139ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=151ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=134ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=93ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=55ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=116ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=84ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=96ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=68ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=137ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=169ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=149ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=147ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=152ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=257ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=135ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=108ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=136ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=176ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=186ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=181ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=160ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=151ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=111ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=77ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=97ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=73ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=124ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=252ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=211ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=613ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=107ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=95ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=127ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=195ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=218ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=218ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=274ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=224ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=240ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=211ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=212ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=161ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=168ms TTL=61

    Ping statistics for 62.231.32.10:
    Packets: Sent = 50, Received = 45, Lost = 5 (10% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 613ms, Average = 162ms


    Ping to IBB DNS Server

    Pinging 62.231.32.10 with 32 bytes of data:

    Reply from 62.231.32.10: bytes=32 time=135ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=139ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=151ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=134ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=93ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=55ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=116ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=84ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=96ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=68ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=137ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=169ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=149ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=147ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=152ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=257ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=135ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=108ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=136ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=176ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=186ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=181ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=160ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=151ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=111ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=77ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=97ms TTL=61
    Request timed out.
    Reply from 62.231.32.10: bytes=32 time=73ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=124ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=252ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=211ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=613ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=107ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=95ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=127ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=195ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=218ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=218ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=274ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=224ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=240ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=211ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=212ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=161ms TTL=61
    Reply from 62.231.32.10: bytes=32 time=168ms TTL=61

    Ping statistics for 62.231.32.10:
    Packets: Sent = 50, Received = 45, Lost = 5 (10% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 55ms, Maximum = 613ms, Average = 162ms

    Ping to My IBB Gateway

    Microsoft Windows [Version 5.2.3790]
    (C) Copyright 1985-2003 Microsoft Corp.

    C:\Documents and Settings\Administrator>ping -n 20 83.141.118.129

    Pinging 83.141.118.129 with 32 bytes of data:

    Reply from 83.141.118.129: bytes=32 time=12ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=9ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=7ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=6ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=5ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=3ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=12ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=11ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=10ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=166ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=6ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=5ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=3ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=12ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=21ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=11ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=8ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=7ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=10ms TTL=255
    Reply from 83.141.118.129: bytes=32 time=19ms TTL=255

    Ping statistics for 83.141.118.129:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3ms, Maximum = 166ms, Average = 17ms


Comments

  • #2
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    Pretty dire. But for IBB its not too bad.


  • #3
    spooky donkey
    Registered Users, Registered Users 2 Posts: 5,042 ✭✭✭spooky donkey


    Good by IBB standatds but rubbish by any one elses!


  • #4
    optiplexgx270
    Registered Users, Registered Users 2 Posts: 2,506 ✭✭✭optiplexgx270


    Crap mine have been the same at home for about 2 weeks im calling hem non stop in work we have a 4mb IBB line and the pings are normal i used to get 7ms to boards ALL the time 0% loss.


  • #5
    Ruffty^
    Registered Users, Registered Users 2 Posts: 434 ✭✭Ruffty^


    56k @28.8kps

    Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

    Reply from 82.195.136.36: bytes=32 time=168ms TTL=60
    Reply from 82.195.136.36: bytes=32 time=173ms TTL=60
    Reply from 82.195.136.36: bytes=32 time=166ms TTL=60
    Reply from 82.195.136.36: bytes=32 time=161ms TTL=60

    Ping statistics for 82.195.136.36:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 161ms, Maximum = 173ms, Average = 167ms

    Get 56k m8 !!


  • #6
    optiplexgx270
    Registered Users, Registered Users 2 Posts: 2,506 ✭✭✭optiplexgx270


    Why would i want to go do that now :rolleyes:

    Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

    Reply from 82.195.136.36: bytes=32 time=2399ms TTL=57
    Request timed out.
    Reply from 82.195.136.36: bytes=32 time=2674ms TTL=57
    Reply from 82.195.136.36: bytes=32 time=715ms TTL=57

    Ping statistics for 82.195.136.36:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 715ms, Maximum = 2674ms, Average = 1929ms


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  • #7
    n0tsane
    Closed Accounts Posts: 12 ✭n0tsane


    Can i ask the people with high pings :
    1st : how many processes are running on your windows system( should be about 23-30)
    2nd : if you have a firewall, what firewall do you have.(software firewall's will slow connwction by about 20%
    3rd : services what services are running and do you need them


  • #8
    todd10k
    Registered Users Posts: 76 ✭✭todd10k


    n0tsane wrote:
    Can i ask the people with high pings :
    1st : how many processes are running on your windows system( should be about 23-30)
    2nd : if you have a firewall, what firewall do you have.(software firewall's will slow connwction by about 20%
    3rd : services what services are running and do you need them


    1: The amount of processes running at any one given time has absolutly no effect on ping times.

    2. So, where did you pull that from? your ass? cite me some evidence to back this up.

    3. once again, services and system processes have nothing to do with ping times.

    Stop making broad assumptions. while it is true certain services (eg spyware, viral processes) can interfere with ping times, the sheer vast majority of the people involved (my self included) can only assure you that it most certainly is not a case of a "software firewall" or other such nonsense. it is irish broadbands complete lack of moral fortitude, network planning or competancy. they deserve to be shut down for the travesty of a service they offer.


  • #9
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,864 Mod ✭✭✭✭bk


    n0tsane wrote:
    Can i ask the people with high pings :
    1st : how many processes are running on your windows system( should be about 23-30)
    2nd : if you have a firewall, what firewall do you have.(software firewall's will slow connwction by about 20%
    3rd : services what services are running and do you need them

    That is all bull, unless you are runnning p2p apps or some other bandwidth using application, processes won't have any impact on your bb speeds.

    I'm with NTL, I have many processes running, I use a software firewall and a hardware firewall and I get almost perfect speeds all the time.


  • #10
    arcane99
    Closed Accounts Posts: 108 ✭✭arcane99


    I have noticed something over the past few days...

    During the day, my speed is between 26 kbps and 49 kbps allday.
    But after 11.00pm the speed flies up. I tracked it overnight with PRTG Traffic grapher while downloading Fedora Core 3 Disc 1 (500mb) from a UK server and it peeked at 11.45pm @ 903kbps and never went under 225kbps until it finished.

    Checked download speed @ 10.00am and we are back to 40 kbps.
    Contention? or just a crap network layout.

    Similar to the clip in the simpsons, where they showed traffic flowing through the internet, until it hit a cisco router and it stalled and an old man had to hit the router with a broom to get it moving again.


  • #11
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    n0tsane wrote:
    Can i ask the people with high pings :
    1st : how many processes are running on your windows system( should be about 23-30)
    2nd : if you have a firewall, what firewall do you have.(software firewall's will slow connwction by about 20%
    3rd : services what services are running and do you need them

    1: 42
    2: I used to have one. It might have added about 0.001ms to my ping time, i can't really remember. Sorry, i tell a lie, it was closer to 0.000001ms.
    3: Yes i need em. I wouldn't run em unless i did.

    I can pingplot any number of graphs that place the blame square in IBB's own network. Its not our fault, its quite obviously theres. Speaking of which, the connection seems to have calmed down enough to allow me to attempt to play CS... for the first time in well over a month. I'll be back to bitch if it isn't smooth.


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  • #12
    arcane99
    Closed Accounts Posts: 108 ✭✭arcane99


    optiplexgx270 wrote:
    Why would i want to go do that now :rolleyes:

    Pinging www.boards.ie [82.195.136.36] with 32 bytes of data:

    Reply from 82.195.136.36: bytes=32 time=2399ms TTL=57
    Request timed out.
    Reply from 82.195.136.36: bytes=32 time=2674ms TTL=57
    Reply from 82.195.136.36: bytes=32 time=715ms TTL=57

    Ping statistics for 82.195.136.36:
    Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 715ms, Maximum = 2674ms, Average = 1929ms


    F**K


  • #13
    syklops
    Closed Accounts Posts: 18,966 ✭✭✭✭syklops


    People keep slating n0tsane for his comment but I agree with him.

    And so to explore it a little, I decided to do an experiment.

    I started up one of my windows PC's and did 100 pings to www.boards.ie.
    FYI, I have 34 processes running.
    And i got

    Ping statistics for 82.195.136.36:
    Packets: Sent = 100, Received = 97, Lost = 3 (3% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 14ms, Maximum = 1399ms, Average = 87ms

    I then killed the processes i didnt want like my antivirus and software firewall. then I went to services and disabled the services I don't need, like the Windows Updater, Infra red configuration client, AV updater, remote registry etc. All of which are taking up bandwidth, no matter how miniscule.

    and now with only 24 processes running I got:

    Ping statistics for 82.195.136.36:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 1308ms, Average = 71ms

    And i thought, thats hardly conclusive, so I did it again, and got...

    Ping statistics for 82.195.136.36:
    Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 1320ms, Average = 74ms

    Feel free to try it your self.


  • #14
    gordonnet
    Registered Users, Registered Users 2 Posts: 288 ✭✭gordonnet


    has anyone thought of using some monitoring software to check their ping and bandwidth to see any trends. i use mrtg http://www.mrtg.com.

    It gives you a record which is independant of IBB records for comparison. apparently they use some kind of simular software to create the graphs the "tech support" people send out if you ask.


  • #15
    arcane99
    Closed Accounts Posts: 108 ✭✭arcane99


    Sunday 11.00pm

    Well I am just after trying the connection on a clean reinstall of win 98 without anything running, i.e, firewall, antivirus, etc and the pings are still dirt, packetloss at 25 percent and connection at 34kbps.

    I am downloading picasa from google (5mb) and the transfer rate is 5.12KB/sec.


  • #16
    Blaster99
    Closed Accounts Posts: 2,630 ✭✭✭Blaster99


    syklops wrote:
    People keep slating n0tsane for his comment but I agree with him.

    And so to explore it a little, I decided to do an experiment.

    If you think the problem is with your machine, then ping something on your LAN instead of introducing a gazillion failure points by pinging boards.ie. Your test is practically worthless as it stands.


  • #17
    arcane99
    Closed Accounts Posts: 108 ✭✭arcane99


    Can anyone post the list of tests the IBB support staff email to you to test after you complain...I am still waiting for Peter from Tech support to send them to me since Thursday.


  • #18
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    Blaster99 wrote:
    If you think the problem is with your machine, then ping something on your LAN instead of introducing a gazillion failure points by pinging boards.ie. Your test is practically worthless as it stands.
    Nope, from past experience using
    http://www.pingplotter.com/
    to "see the network, pinpoint the problem" (as it's advertised to do) i managed to successfully find out that my connection from my PC to my router was taking a whopping 1ms with 0% packetloss. Router to IBB Mast was taking between 3-200ms with approx 0.3% packetloss (i cna live with that) but three hops into IBB's network packetloss jumped to (at the worst of times) 50%. On average though packetloss was between 10% and 15%.

    The gazillion failure points all pointed at a specific router in IBB's network, which i told at least 3 lvl 1 techs (they NEVER put me through to level2 and level2 never called me back...) and i sent in at least 4-5 screenshots of said graph to level1 tech's (i can only assume they were sent on to level2).

    I might have posted up a graph or two here before, check my previous posts if you really want to see one. If ya can't find one, i'll hunt it out of my sent mail (if its still there).


  • #19
    pete
    Registered Users, Registered Users 2 Posts: 1,732 ✭✭✭pete


    arcane99 wrote:
    Can anyone post the list of tests the IBB support staff email to you to test after you complain...I am still waiting for Peter from Tech support to send them to me since Thursday.

    Dear Customer,
    In relation to your connection problem i would like you to run a few tests and record the data so we can trouble shoot this for you.

    1) Please go to the following site ftp://ftp.heanet.ie/mirrors/ftp.debian.org/debian/ and try to download the file named ls-lR which is 27Mb in size. Right Click this file and save to the desktop on the PC. If you are using Internet Explorer please double click on the named file and choose "save as" and this will show a window with download speeds. Delete this file when finished. Please record the download speed on a screen shot and attach it to this mail. This is important as it will update this open ticket.

    2) Please do a ping test by completing the following:-
    Click Start/Run and type CMD (For Windows 98 Type Command), when the DOS window opens please type ping -n 100 www.google.com please record the result either as text or a screen shot. we do not need all the pings just the summary report at the end

    3) After this test please do a tracert using the DOS Window test by typing the following "tracert www.google.com" and record all data from this test.

    4) Save all this information and email to us.

    Once we have this we will be in contact with you within 24 hours to update you on the issue.


    Regards

    Irish Broadband Customer Support

    hope this helps


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