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Lost my phone - how soon do Vodafone have to get me back on track?

PullMyFinger! · 2005-10-22 19:47:10

Lost my phone last night, well lost/stolen/dropped down a manhole - Im not sure due to the alcohol. I was wondering how soon Vodafone get their insured bill pay customers back online? Im fairly sure Im entitled to a speedy turnaround. The "helpful customer care" girl said she'd send a form in the post. Thats it?!? Is that…

22-10-2005 8:47pm

#1

PullMyFinger!

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Join Date: February 2003

Posts: 1982

Lost my phone last night, well lost/stolen/dropped down a manhole - Im not sure due to the alcohol.

I was wondering how soon Vodafone get their insured bill pay customers back online? Im fairly sure Im entitled to a speedy turnaround. The "helpful customer care" girl said she'd send a form in the post.

Thats it?!? Is that all we get for paying the extra insurance?!

Hmmmmpf!

:mad:

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Comments

#2 22-10-2005 9:16pm

Karoma

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Join Date: March 2002

Posts: 17630

That's what you get for dropping it down a manhole,or whatever you did..

Did you actually ask whether she can send the form via e-mail,or fax or whether there was a way to expediate this..!?

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#3 23-10-2005 7:58pm

Pythia

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Yeah, you can get it faxed to you instead as far sa I remember. Go into a Vodafone store and they'll get you a replacement sim with your number back.
Check and see whether the insurance offers you a replacement phone in the meantime.

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