IBB Internal Email Addresses

arcane99

Anyone got any internal email addresses apart from the usual info and support.
Maybe some techs or higher ups. Doodys or Nels would be nice.

Time to start sticking it to the f**kers.

mag

i have jeremy nels & the customer support managers. ill post tmr.

Red Alert

i have 3 from sales - support have obviously never wrote back to me, as expected.

pete

mag

snipped

Head of Support Services - snipped

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i sent this to Mr Snipped last year (im no longer an IBB customer, ive moved out of their coverage area) they then installed the VL kit and everything was perfect -


From: me
Sent: 15 June 2004 14:30
To: Snipped
Subject: IrishBroadband Customer Care
Importance: High

Hi Snipped,

I have been a customer of IrishBroadband's for the last eight months.
During this time i have experienced what can diplomatically be described as
a problematic service. You will find, if you care to check the technical
support logs, that i have had to report problems on dozens of occasions
ranging from total outage, bandwidth, interference, DNS issues and so on.

While I appreciate that no broadband service is going to be perfect i think
you will agree that this is bordering on the unacceptable.

Throughout my time with IrishBroadband I have been happy to generally
accept problems at face value and for the reasons stated to me by your
technical support staff. I was also happy to accept that as a small and
newly formed company that support offered would not measure up to your
bigger competitors, i.e. out-of-business-hours.

However at this stage i feel that i have hit a brick wall in terms of
support & service. For the past couple of months i have been experiencing
extreme interference problems making simple web browsing nearly impossible.
This has been reported on several occasions & while it then improves
slightly it soon returns to an unworkable level. To add to this i have had
two complete outages in the past four days - all day Friday 11/6, and
since Monday afternoon 14/6 which has still not been resolved nor have i
received any response from your technical support staff as to the cause or
likely resolution (nearly 24 hrs now).

I have requested to your support staff member xxxxxx, who incidentally
i find to be very good, that i receive the 5.8ghz kit as my problems quite
clearly relate to interference. He has stated that this kit is not
available to residential customers. Essentially this means that
IrishBroadband are unwilling to resolve my continuing problems as there is
no other resolution to this issue that has been ongoing for 8 months.

I would like to remain with your company and as im sure your are aware its
becoming a consumers market in broadband in Ireland at the moment.

Can you offer a solution ?

RangeR

Hmmm, I don't like IBB as much, if not more, than the next person but this is bordering on going against the charter. Charter says that you CANNOT publish contact details for a copmany or employees of said company unless it can be proven that the details have been publically published.

Moriarty

Putting up mail addresses which aren't published on a telcos website somewhere or other is a no-no, as is putting up peoples names without asking them.

Bold.