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Am I entiteled to compensation from Eircom?

DaSilva · 2001-12-16 10:30:41

I recently got my ISDN after waiting a good 8 weeks for it. Anyway I had the line for 6 days and then it died, Not just my computer wouldn't connect but my phone either for 5 days! When I rang Eircom first (it was a Thursday about 3:30pm) they told me it would be ready on friday, and I asked how much will i be compensated…

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16-12-2001 11:30am

#1

DaSilva

Registered Users Posts: 695 ✭✭✭

Join Date: September 2001

Posts: 563

I recently got my ISDN after waiting a good 8 weeks for it. Anyway I had the line for 6 days and then it died, Not just my computer wouldn't connect but my phone either for 5 days! When I rang Eircom first (it was a Thursday about 3:30pm) they told me it would be ready on friday, and I asked how much will i be compensated on? They said Well we only compensate ppl who are 24 Working hours waiting!?!?!?!! This meant that if they hadn't fixed it by Friday 3:30 I'd still have to wait until Monday 3:30 because Weekends arent counted as Working hours!. So anyway Monday 3:30 did come and I was still without connection so I rang them and was put through to there Accounts and something else line where they told me:
[Stupidity] Eircom high speed lines are currently new technology to us, therefore are not covered by our compensation policie, but I can offer you £13 punds off your bill [/Stupidity].
I didn't accept it, I decided to talk to a Solicitor or Consumour person thingy. So anyway im waiting for an Om buds woman to come to my house to talk to her but I was wondering if any of you knew if I was entitiled to anything?

BTW: If any Moderaters read this I suggest you take a look here Humour Boards Lucifer.POD I think is trying to PingOfDeath your PC with spam posting!

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#2 16-12-2001 12:35pm
m1ke

Closed Accounts Posts: 852 ✭✭✭

Join Date: May 2000

Posts: 783

in truth though ISDN technology is as old as sin, you can argue that. It's been around for 10 years. High Speed technology is just tarted up ISDN. They should cover it.

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#3 16-12-2001 1:39pm
MarcusGarvey

Closed Accounts Posts: 825 ✭✭✭

Join Date: August 2001

Posts: 753

ISDN is out longer than that, over 20 years I believe.

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#4 16-12-2001 5:21pm
billy the squid

Registered Users Posts: 12,811 ✭✭✭✭

Join Date: November 2001

Posts: 11707

ISDN has been around since the eighties

when I asked eircom about compensation they told be to contact

customer.services@eircom.net

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#5 16-12-2001 7:00pm
jd

Registered Users Posts: 5,699 ✭✭✭

Join Date: November 1999

Posts: 5364

Originally posted by fcddunne
ISDN has been around since the eighties

when I asked eircom about compensation they told be to contact

customer.services@eircom.net

These people won't be able to help you regarding the failure of your isdn connection
They only deal with customer services for eircomnet/indigo ie the isp end
jd

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#6 16-12-2001 8:27pm
Fergus

Registered Users Posts: 532 ✭✭✭

Join Date: May 2001

Posts: 491

The original I.120 spec for ISDN was published in 1984, but as far as I can tell it took until around 1990 before things settled down such that the working implementations were all operating well together.

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