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NTL Disconnections

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  • 09-04-2002 10:33pm
    #1
    Couch Potato
    Registered Users Posts: 481 ✭✭


    Anybody know what the story with NTL and disconnections is ?

    I rang about a month ago and asked to be disconnected as I no longer wanted the service (I got Sky Digital installed).

    The customer service guy said that he would pass my details on to the "disconnections department" - Yeah Right !!!

    No word for 2 weeks so I wrote to them informing them that I wanted to be disconnected and to make contact to confirm that this would indeed happen.

    I subsequently received a bill for 2 months service - which I haven't paid yet ... "Please pay immediately as this account is overdue ....."

    Still no communication ...

    What is going on with this shower ?

    If I have to ring customer services again - I will scream - The shortest that I have ever been on hold is 22 minutes !!! - BTW - Being a freephone number - they pay the bill - no wonder they are going down the tubes ....

    Any ideas ???


Comments

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    #2
    Our man in Havana
    Closed Accounts Posts: 29,476 ✭✭✭✭Our man in Havana


    You really need to send them a registered letter sting that you no longer want to subscribe to NTL. Its the only thing that will work. They will just deny you ever told them to cancel otherwise.


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    #3
    JTMan
    Registered Users Posts: 5,540 ✭✭✭JTMan


    Easiest way to cope with the NTL (Forever onhold) phone line is to phone 1800234234 on a MOBILE while watching the TV for a 1/2 an hour then ask to be connected to the relevant department when they answer.
    The usual no. does not work on a mobile.


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    #4
    HappyDude
    Closed Accounts Posts: 50 ✭✭HappyDude


    Yeah - they stopped allowing mobiles to access the 1800 321321 number a few months back. NTL, at the time, were my phone provider, so when the phone died (once a week!) - I had no way of contacting them short of going to a neighbour's house.

    A charming company!! Send all correspondance by registered post - they can deny all knowledge otherwise..(my experience anyways!)

    Happydude:rolleyes:


  • Options
    #5
    Couch Potato
    Registered Users Posts: 481 ✭✭Couch Potato


    Well I decided to ring yesterday to see what the story was ..

    On hold 8 Minutes (only !!)

    "Oh! yes you requested to be disconnected in February" - please hold ...

    You will be getting another bill but you won't have to pay ... The work order didn't go up on th new system ...

    Today (Thursday) - I have been disconnected ...

    That was quick !!!!


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