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Sky Digital Contracts

philipe · 2002-06-19 09:43:45

I got sky digital installed on 29 April since then I have been switched off twice by SKY as I have not returned my contract...I have never received a contract. I have called them 5 times telling them this every time they say no problems one will be in the post. I still have not received one and tomorrow I am due to be…

19-06-2002 10:43am

#1

philipe

Closed Accounts Posts: 22 ✭

Join Date: June 2002

Posts: 19

I got sky digital installed on 29 April since then I have been switched off twice by SKY as I have not returned my contract...I have never received a contract. I have called them 5 times telling them this every time they say no problems one will be in the post. I still have not received one and tomorrow I am due to be switched off and they have told me that they will not switch me back on. I have checked with the postal service regarding my mail and there is no problem and I have also checked my address with SKY and its correct. Has anyone else had this problem and what did they do to get out of it. I'm at my wits end . I left Chorus because of poor customer service but this seems to be "nearly" as bad. Can anyone help!!!

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Comments

#2 19-06-2002 10:52am

dmeehan

Registered Users, Registered Users 2 Posts: 2,457 ✭✭✭

Join Date: January 2002

Posts: 2298

never happened to me
but i do recall seeing an earlier thread where someone had a similar problem to yours

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#3 19-06-2002 10:52am

Saruman

Registered Users, Registered Users 2 Posts: 11,389 ✭✭✭✭

Join Date: October 2001

Posts: 10728

As far as i know i got the contract from the supplier.. in my case Dixons... all was sorted out for me and they returned the contract etc... so i would try that... go to whoever you got the system off and ask them for a contract form.

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#4 19-06-2002 6:21pm

Gadgie

Registered Users, Registered Users 2 Posts: 1,079 ✭✭✭

Join Date: November 2001

Posts: 994

Yo,

I had the same problem. Look here:

http://troll.boards.ie/vbulletin/showthread.php?postid=469270#post469270

HTH,

Glenn

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#5 19-06-2002 10:43pm

DaveH

Registered Users, Registered Users 2 Posts: 426 ✭✭

Join Date: May 2002

Posts: 320

Hi,
I had this exact same problem. The way I got if fixed was by getting on to a supervisior. She sent it out via specail delivery. It took a day or two to get. You have to keep pressing them. I think I was on twice a day every day for a few days before I got it. I sent the contract back via Registered Mail, I sent it at 10 and was switched back on by 6 that afternoon.
Best Of luck
Dave

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#6 20-06-2002 6:28pm

Tony

Registered Users, Registered Users 2 Posts: 11,336 ✭✭✭✭

Join Date: May 2001

Posts: 11118

Unfortunately this is a common problem, sky have even lost contracts after they have been received by their mailroom

Tony

Originally posted by philipe
I got sky digital installed on 29 April since then I have been switched off twice by SKY as I have not returned my contract...I have never received a contract. I have called them 5 times telling them this every time they say no problems one will be in the post. I still have not received one and tomorrow I am due to be switched off and they have told me that they will not switch me back on. I have checked with the postal service regarding my mail and there is no problem and I have also checked my address with SKY and its correct. Has anyone else had this problem and what did they do to get out of it. I'm at my wits end . I left Chorus because of poor customer service but this seems to be "nearly" as bad. Can anyone help!!!

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