UTV Launch Flat-Rate Internet Package

NeoSlicerZ · 26-09-2002 10:37pm

YAY! My first post on UTV
Figured out what my problem was. Had the wrong ISDN line selected :rolleyes:

Pings are Ok... 2 times higher than Oceanfree to normal servers

170 on ISDN to IrelandCS . Ridiculous tbh

ando · 26-09-2002 10:43pm

Originally posted by NeoSlicers
170 on ISDN to IrelandCS . Ridiculous tbh

tell me bout it,

I had to disconnect from UtvIP tonight and connect to 1891 indigo to get a stable ping on barrysworld

... on utv its twice as high and spikes every few seconds

spongebob · 26-09-2002 10:44pm

Your line is set up as follows (unless you are on a real banger of an exchange of which there are a few in the midlands I think)

Either

Your number is listed, caller ID is normally released on ever call

Your number is ex-directory , your number is not released on every call

Pick your phone up and ring a mobile to find out whet the default setting for your line is......normally your number is listed and caller ID is released. say the mobile is 0853344556

If caller ID shows up you do NOT need to dial 142 to release it. Dialling 141 will BLOCK it of you choose , dial 1410853344556 in this example and there will be no caller Id when the mobile rings
Do NOT dial 142 if caller ID is normally transmitted by your line. Some Eircom kit can get a knicker attack because you are telling it to do again what it normally does anyway. so it barfs.

If caller ID does NOT normally show up you must dial 142 to release it on EVERY call Dial 1420853344556 and the caller ID will show up on the mobile.

If UTV do not get caller ID they can not identify you as a customer.

While modems normally transmit tone, some older phones transmit a series of clicks, known as pulse dialling instead. This is comprehensible to Eircom exchanges but not to otehr carriers. On many phones a button marked T / P can select this. If there is no button then buy a new phone as they all have tone dialling nowadays. UTV requires tones only at the secondary dialtone...

Klar

M

flamegrill · 26-09-2002 10:49pm

Anyone having probs with UTV tonight ? It seems severly fscked for me tonight tbh. Dont know why thou.

On the status page it says that our secondary Nameserver is fscked.

But i can not get any traffic at all, and i have tried several ips. it has been like this since 22:00

Anyone know anything?

Nobody · 26-09-2002 10:59pm

flamegrill, had the exactly same problem with Eircon's network starting from around 22.00. Connected for 2 minutes then... disconnected, rince and repeat ad nauseum. Seems to have cleared up now though.

flamegrill · 26-09-2002 11:07pm

yeah its back working now normally. One thing thou for the UTVip crew, Martin, Malcolm:

Whenever I connect the connection is dead for around 30 seconds. This is obviously not normal but its fine after the said length of time.

Can you shed any light on this??

Regards,

Paul

Malcolm · 27-09-2002 9:22am

Originally posted by NeoSlicers
argh , I've called eircom , asked them to disable caller ID blocking (woman on the phone didn't seem to know what i was on about) , tryed to connect to UTVip , didn't work. Send my uncle into them telling them to ENABLE Caller ID and to disble caller ID blocking (still doesn't work) . I've tryed the 142 and the 13513 prefixes but it doesn't work and i'm despairing.

btw i'm on 64K ISDN

any idea what to do now?

Phone our technical support team on 1890 926111 and they will help troubleshoot, go through some test numbers and validate your CLI.

Martin-UTVi · 27-09-2002 9:43am

170 on ISDN to IrelandCS . Ridiculous tbh

Could someone post me the IP/FQDN for this server so we can run some tests?

I had to disconnect from UtvIP tonight and connect to 1891 indigo to get a stable ping on barrysworld

Just did some testing this morning via modem dialup to Belfast and Dublin and pings to jolt and BW - all seemed fine and within limits. I'll do more tests during the evening and we're working with Nevada on this issue.

Martin-UTVi · 27-09-2002 10:04am

On the status page it says that our secondary Nameserver is fscked

Currently down for maintenance, but when dialled up you should be given an alternative secondary DNS server.

Whenever I connect the connection is dead for around 30 seconds. This is obviously not normal but its fine after the said length of time.

Just tested this one (on a modem dialup) and pings work immediately after connecting - you running with the latest firmware/drivers?

Malcolm · 27-09-2002 10:40am

CLI hidden issue

Due to the large number of customers with CLI hidden and the problems with using 142 and 13513 together on the eircom exchanges we have disabled the need to present your CLI when using the UTVip service.

To ensure that customers do not use a non registered telephone line and therefore being billed by eircom we are requesting that the prefix 13513 is inserted before the 1890 number. Connecting using this prefix ensures that you are using our service and being billed by us. If you cannot connect using this prefix then you are probably not using an activated line and would be billed by eircom for the 1890 access.

Using a properly registered line there is no need for the prefix but we have done this to try and safeguard erroneous use and the shock of getting a huge bill from eircom over which we would have no control.

Hope this is clear.

DeVore · 27-09-2002 10:48am

Do you guys want a board for this sort of tech support stuff? just seems to be fragmenting a little...

DeV.

Serbian · 27-09-2002 10:59am

Hey, thought I would post something on this since I have being using the regular UTV internet pay subscription thingy for over a year (Formerly known as DNA in Ireland)

When I signed up, the service was incredibly fast and reliable, I used it for browsing the internet and online gaming, getting pings of around 150 to servers, which is pretty impressive on 56k.

Then UTVip launched...

Dear lord, somebody kill me.

What a piece of sh*t the service has turned into. I have to use oceanfree now, despite the fact I am paying for a service from UTV. I seem to connect a decent speeds, but it crawls. Took me over 5 minutes to load webmail.u.tv .

I am very unexcited about the offer of flat rate internet access from UTV, I would never sign up to it, no matter what I heard about it. Also, judging from the price plan outlined above, they are going to be pretty expensive on call charges too.

Peter

flamegrill · 27-09-2002 12:10pm

Originally posted by Martin-UTVi

Currently down for maintenance, but when dialled up you should be given an alternative secondary DNS server.

Just tested this one (on a modem dialup) and pings work immediately after connecting - you running with the latest firmware/drivers?

It was working fine, until like 4 days ago. And it appears to only happen later in the evening. i.e. after 9pm and up to 12 ish i think.

its just a tad anoying. Modem is external 56k V.90 modem

So its not the modem IMO.

Paul

Dev - a board would be ideal for this sorta thing.

tuxy · 27-09-2002 12:59pm

martin the ireland cs ip is 213.190.152.154 im getting 170 pings over isdn to it using utvip atm
i missed your pm last time sorry
if u want me to do trace routes or what ever pm me ill check them more often from now on

Dustaz · 27-09-2002 1:05pm

Originally posted by DeVore
Do you guys want a board for this sort of tech support stuff? just seems to be fragmenting a little...

DeV.

At this stage i think thats a very good idea Dev. Even if its only a temporary one while the teething problems are ironed out.

This thread has gone past the casual browsing stage and clearly theres still a lot of questions to be answered. The Ioffl forum isnt really the place to be answering them.

sceptre · 27-09-2002 3:02pm

Originally posted by Dustaz
At this stage i think thats a very good idea Dev. Even if its only a temporary one while the teething problems are ironed out.

Agreed (strongly)

27000+ views on this thread and 664 posts (though the posting is slowing down), making it easily the second most viewed thread ever on boards (the ICDG thread has 2000 more views but has taken 9 months to get them). Interest is obviously there, posts are on a lot of topics.

The one thing against is:
One thread makes it easy for Martin and others to log in here and spend a few minutes having a look at problems and what people are saying about the service. I'm sure they don't mind doing it - if anything it's a fairly good measure of the reactions people have and the possible problems they're having. With an entire forum devoted to the service (keeping in mind they're also monitoring their newsgroup and calls) it's a lot of work to go through a multitude of threads. With other things to be doing (like keeping the service in top shape) there's no way they're going to be dropping into each thread solving every problem that comes up, answering every query and so on. The input here has been nothing short of excellent and unbelievable.

So if there was a new forum set up for the service here it would be very important that people realise this. UTV have an established method of dealing with problems (phone and newsgroup, tied in with the FAQs on their page). The one advantage a board (anywhere, not necessarily here) would have is that many many people have never heard of usenet, don't know what a news server is and don't know how to get at one. this isn't a failing on UTV's part obviously - if anything it keeps the more technically minded people together.

It would also be more a subset of Nets/Comms than a subset of IOFFL.

Just a few thoughts, whatever people think is fine.

Martin-UTVi · 27-09-2002 3:49pm

Do you guys want a board for this sort of tech support stuff? just seems to be fragmenting a little...

Sorry about this, we're just trying to be helpful

Obviously we have support channels available through our telephone/email as well as a utv.support newsgroup at news.utvinternet.com and would encourage users to look at these areas/forums first.

Martin-UTVi · 27-09-2002 3:57pm

martin the ireland cs ip is 213.190.152.154 im getting 170 pings over isdn to it using utvip atm

Ok, when we trace we see :-

traceroute to 213.190.152.154 (213.190.152.154), 30 hops max, 38 byte packets
1 cisco (194.46.8.24) 0.422 ms 0.512 ms 0.453 ms
2 213.185.211.225 (213.185.211.225) 2.729 ms 2.609 ms 2.686 ms
3 BEL-AGG-7200-01-FE20.nevadatele.com (213.185.196.2) 2.858 ms 2.881 ms 4.055 ms
4 BEL-BGP-7200-01-FE11.nevadatele.com (213.185.196.138) 4.327 ms 3.324 ms 3.296 ms
5 nevatele01-pp.pipex.net (158.43.116.17) 55.685 ms 203.770 ms 8.519 ms
6 fddi0-0.cr2.bfs1.pipex.net (158.43.229.2) 4.564 ms 4.657 ms 4.513 ms
7 pos2-1.cr1.bhx2.gbb.uk.uu.net (158.43.254.133) 10.648 ms 11.297 ms 10.821 ms
8 pos1-0.cr1.lnd6.uk.gbb.uu.net (158.43.253.129) 13.941 ms 15.363 ms 14.363 ms
9 srp5-0.br1.lnd6.uk.gbb.uu.net (158.43.194.229) 13.781 ms 14.926 ms 14.702 ms
10 linx1.teleglobe.net (195.66.224.51) 21.035 ms 21.049 ms 20.095 ms
11 if-0-0-0.bb2.London.Teleglobe.net (195.219.96.81) 20.147 ms 20.303 ms 21.118 ms
12 ix-12-0-0.bb2.London.Teleglobe.net (195.219.2.38) 102.564 ms 99.136 ms 103.150 ms
13 pos1-0-0.core1.cra.dublin.eircom.net (159.134.191.97) 99.723 ms 105.128 ms 100.473 ms
14 fa0-0.edge2.cra.dublin.eircom.net (159.134.192.59) 101.083 ms 100.673 ms 99.619 ms
15 vistatecltd-rtr.edge2.cra.dublin.eircom.net (159.134.185.38) 108.607 ms 105.445 ms 108.853 ms
16 213.190.152.154 (213.190.152.154) 102.067 ms 109.683 ms 106.375 ms

You can see the increase when it hit Eircom/Teleglobe. This trace is from our Belfast POP, and a similar thing happens from the Dublin POP. We'll pass this info along to Nevada to look into, although in both cases the big increases are on networks outside our control. Compare this to Jolt :-

traceroute to utctf.jolt.co.uk (195.149.21.9), 30 hops max, 38 byte packets
1 UTV-DUB-fastethernet0-0.116.218.195.in-addr.arpa (195.218.116.1) 1.312 ms 1.133 ms 1.122 ms
2 195.218.126.178 (195.218.126.178) 2.020 ms 2.076 ms 2.240 ms
3 bel-bgp1-atm3-0-2.nevadatele.com (195.218.126.230) 7.603 ms 6.790 ms 7.965 ms
4 nevatele01-pp.pipex.net (158.43.116.17) 9.437 ms 8.140 ms 8.470 ms
5 fddi0-0.cr2.bfs1.pipex.net (158.43.229.2) 9.816 ms 9.606 ms 8.262 ms
6 pos2-1.cr1.bhx2.gbb.uk.uu.net (158.43.254.133) 15.132 ms 14.444 ms 17.494 ms
7 pos1-0.cr1.lnd6.uk.gbb.uu.net (158.43.253.129) 20.550 ms 17.684 ms 18.518 ms
8 srp5-0.br1.lnd6.uk.gbb.uu.net (158.43.194.229) 18.628 ms 19.651 ms 17.795 ms
9 lon1-9.nildram.net (195.66.224.59) 18.259 ms 18.770 ms 19.089 ms
10 jolt-gw.nildram.net (195.149.20.126) 17.915 ms 19.315 ms 18.431 ms
11 195.149.21.9 (195.149.21.9) 18.268 ms 18.542 ms 19.706 ms

tuxy · 27-09-2002 4:22pm

heres the trace routes i did to those ip's with utv and oceanfree(just to compare)

ireland cs with utv

1 195.218.116.9 70ms 80ms 60ms TTL: 0
2 195.218.116.1 70ms 80ms 70ms TTL: 0
3 195.218.126.178 90ms 60ms 70ms TTL: 0
4 195.218.126.246 90ms 90ms 80ms TTL: 0
5 166.63.214.21 90ms 131ms 80ms TTL: 0
6 166.63.210.61 80ms 90ms 90ms TTL: 0
7 206.24.194.100 170ms 170ms 160ms TTL: 0
8 206.24.207.190 * 170ms 170ms TTL: 0
9 206.24.194.62 171ms 170ms 170ms TTL: 0
10 206.24.193.158 171ms 170ms 161ms TTL: 0
11 159.134.191.105 180ms 171ms 170ms TTL: 0
12 159.134.192.59 170ms 171ms 170ms TTL: 0
13 159.134.185.38 180ms 180ms 170ms TTL: 0
14 213.190.152.154 180ms 180ms 180ms TTL:244

ireland cs with oceanfree
1 212.2.162.153 40ms 40ms 50ms TTL: 0
2 212.2.162.131 50ms 50ms 50ms TTL: 0
3 212.2.162.201 50ms 50ms 40ms TTL: 0
4 193.120.57.113 40ms 50ms 41ms TTL: 0
5 193.95.140.2 40ms 41ms 50ms TTL: 0
6 193.95.131.21 50ms 50ms 40ms TTL: 0
7 193.120.59.26 50ms 50ms 40ms TTL: 0
8 193.1.208.196 40ms 50ms 60ms TTL: 0
9 159.134.191.125 50ms 40ms 50ms TTL: 0
10 159.134.192.59 50ms 60ms 40ms TTL: 0
11 159.134.185.38 50ms 50ms 60ms TTL: 0
12 213.190.152.154 60ms 71ms 50ms TTL:244

jolt with utv

1 195.218.116.9 60ms 80ms 70ms TTL: 0
2 195.218.116.1 70ms 70ms 70ms TTL: 0
3 195.218.126.178 70ms 250ms 70ms TTL: 0
4 195.218.126.230 90ms 80ms 80ms TTL: 0
5 158.43.116.17 71ms 120ms 81ms TTL: 0
6 158.43.229.2 100ms 91ms 70ms TTL: 0
7 158.43.254.133 80ms 100ms 90ms TTL: 0
8 158.43.253.129 90ms 90ms 80ms TTL: 0
9 158.43.194.229 90ms 90ms 90ms TTL: 0
10 195.66.224.59 90ms 80ms 90ms TTL: 0
11 195.149.20.126 101ms 90ms 80ms TTL: 0
12 195.149.21.9 110ms 100ms 91ms TTL:245

jolt with oceanfree

1 212.2.162.144 60ms 50ms 50ms TTL: 0
2 212.2.162.131 60ms 50ms 40ms TTL: 0
3 212.2.162.201 60ms 40ms 40ms TTL: 0
4 193.120.57.113 40ms 40ms 40ms TTL: 0
5 193.95.140.2 51ms 50ms 41ms TTL: 0
6 193.95.131.21 60ms 61ms 50ms TTL: 0
7 193.95.131.18 60ms 60ms 50ms TTL: 0
8 195.66.226.59 60ms 50ms 50ms TTL: 0
9 195.149.20.130 70ms 50ms 60ms TTL: 0
10 195.149.20.126 60ms 60ms 50ms TTL: 0
11 195.149.21.9 61ms 60ms 60ms TTL:246

spongebob · 27-09-2002 4:29pm

Eircom put a load of the Europe side peering thru Teleglobe about 3 months ago before KPNQWest finally died.

Here's another inbound route to Eircom, this time from UUNET in London.

5 30 ms 21 ms 30 ms so3-1-0.tr2.lnd2.alter.net [158.43.253.5]
6 20 ms 30 ms 30 ms so-0-0-0.tr1.ams2.alter.net [146.188.3.101]
7 50 ms 30 ms 80 ms pos1-0.br1.ams3.alter.net [146.188.3.214]
8 40 ms 30 ms 20 ms sl-bb20-ams-1-2.sprintlink.net [213.206.131.61]

9 270 ms 381 ms 260 ms sl-bb21-bru-14-0.sprintlink.net [213.206.129.46]

10 30 ms 50 ms 70 ms sl-bb20-bru-15-0.sprintlink.net [80.66.128.41]
11 30 ms 70 ms 50 ms sl-bb22-lon-13-0.sprintlink.net [213.206.129.41]

12 30 ms 60 ms 50 ms sl-gw22-lon-1-1.sprintlink.net [213.206.128.103]

13 60 ms 70 ms 120 ms sle-bribroco-2-0.sprintlink.net [213.206.130.38]

14 70 ms 91 ms 40 ms pos1-0-0.core1.cra.dublin.eircom.net [159.134.19
1.97]
15 40 ms 50 ms 40 ms fa0-0.service2.cra.dublin.eircom.net [159.134.19
1.71]
16 90 ms 50 ms 70 ms www.eircom.net [159.134.237.56]

Trace complete.

That goes London Amsterdam Brussels London Dublin

Funky, Nevada are not the only major telco operating in Ireland who do not peer on the Island with Eircom.

COLT do it peer to peer by the way........

M

billy the squid · 27-09-2002 6:22pm

ok heres the story

I give utv the right eircom account number and right phone number and they send email to me saying it s wrong numbers

I check phone bill and I ring eircom to make sure they re right and they are.

Now If I'm giving utv the right details I would like to know where they get off threatening to bill me 7 euros for an eircom cock up.

send the bill to eircom it will only get blocked if it shows up on my credic card bill

Original Message

From: UTVIP Flat Rate
To: My email address@eircom.net
Sent: Thursday, September 26, 2002 8:26 PM
Subject: UTVIP rejection

UTVip Flat Rate Services

==================

UTVIP ref no. ******

Dear Sir/Madam

Thank-you for applying for UTVinternet's new flat-rate package UTVIP. On your application you supplied the following details:

Eircom telephone number 061 ******

Eircom account number ********

On this occasion your application was rejected by Eircom because the account number did not match the telephone number. Please can you check your most recent Eircom statement for the telephone number and account number which should be eight digits long. If you could send the Eircom account number, Eircom telephone number and UTVIP reference number which is stated at the top of this email to rejections@utvip.com for processing.

Please note that when we re-submit your Eircom telephone number and Eircom account number there will be a €7 administration fee if the order subsequently fails.

We aim to keep delays to a minimum and hope to have your account activated as soon as possible.

Thank you,
UTV Internet

What you people in UTV need to do is ring 1901 and make sure the number and account number match. Its obvious that there is a glitch in the system somewhere. See if you can get a human bewing to confirm these details if the automated system fails.

The eircom department who handle this sort of thing can be found at 1800 774444 of course by the time UTV send me this e-mail there was shag all I could do about it until monday

In fact they didnt even ring me during business hours to say that there was a problem, which they said they would do

Cork · 27-09-2002 6:33pm

Originally posted by Martin-UTVi

Mobile calls billed at same rate as Eircom.

Does this include the set up charge?
Does this include Eircoms discount reduction?

The Cigarette Smoking Man · 27-09-2002 6:47pm

Originally posted by Martin-UTVi
You can see the increase when it hit Eircom/Teleglobe. This trace is from our Belfast POP, and a similar thing happens from the Dublin POP.

It shouldn't be leaving the country in the first place...

Coincidentally, I got pricing on a 45Mb line today and it wasn't exactly an astronomical price, I'm sure Nevada could afford one into the INEX, especially with all the new users.

Dangger · 27-09-2002 8:59pm

I'm sure Nevada could afford one into the INEX, especially with all the new users.

They're in the midst of dramatic cut backs.

From ENN - Nevada Tele.com trims workforce by 33pc

Full story

here

ando · 27-09-2002 11:10pm

The pings are are really starting to get to me, spikes every 6 seconds or so, and the pings in general at least twice as high as I'm used to. This is a traceroute result to bw just after the game:

C:\>tracert 213.221.176.41

Tracing route to bbsvr09.barrysworld.com [213.221.176.41]
over a maximum of 30 hops:

1 60 ms 60 ms 60 ms 195.218.116.9
2 100 ms 110 ms 110 ms UTV-DUB-fastethernet0-0.116.218.195.in-addr.arpa
[195.218.116.1]
3 210 ms 110 ms 100 ms 195.218.126.174
4 120 ms 110 ms 111 ms bel-bgp1-s4-16.nevadatele.com [195.218.126.226]

5 120 ms 120 ms 130 ms 195.92.211.201
6 110 ms 140 ms * pbr-1.msl.as5388.net [195.92.196.5]
7 120 ms 90 ms 91 ms pomegranate.as5388.net [195.92.201.13]
8 130 ms 130 ms 130 ms ge0-0.th1.uk.as21099.net [195.66.224.162]
9 130 ms 130 ms 130 ms ge1-1.he2.uk.as21099.net [213.221.179.115]
10 130 ms 140 ms 120 ms bbsvr09.barrysworld.com [213.221.176.41]

Trace complete.

Ping results:

C:\>ping 213.221.176.41

Pinging 213.221.176.41 with 32 bytes of data:

Reply from 213.221.176.41: bytes=32 time=120ms TTL=119
Reply from 213.221.176.41: bytes=32 time=120ms TTL=119
Reply from 213.221.176.41: bytes=32 time=121ms TTL=119
Reply from 213.221.176.41: bytes=32 time=110ms TTL=119

Ping statistics for 213.221.176.41:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 110ms, Maximum = 121ms, Average = 117ms

Tellox · 27-09-2002 11:13pm

yes! im connected after 5 working days!
pings are 250ms to the boards on average atm @ 56k. I'll be 64k once the €ircon technician is out in 5weeks :mad:
*sigh* if only all ISPs could be like utv
thanks utv, you've saved me a lot of cash

and now im going to stay online for 5 hours. and I'll do it again tommorow. and the day after. and the day after that. and the day after that. and the day after that...

NeoSlicerZ · 27-09-2002 11:35pm

UTV is sweet for browsing and RTS games... bad for FPS games.

PiE · 27-09-2002 11:44pm

Connected for 4hrs 50mins now, downloading at a constant 3.5k/s, which would be higher if I wasn't using a crappy Rockwell :]

Cheers UTV :]

embraer170 · 28-09-2002 12:05am

fcddunne,

ok heres the story

I give utv the right eircom account number and right phone number and they send email to me saying it s wrong numbers

I check phone bill and I ring eircom to make sure they re right and they are.

Now If I'm giving utv the right details I would like to know where they get off threatening to bill me 7 euros for an eircom cock up.

send the bill to eircom it will only get blocked if it shows up on my credic card bill

And exactly the same happened to me!

billy the squid · 28-09-2002 1:08am

And exactly the same happened to me!

personally I might seem cheesed off if eircom screw up but why should UTV threaten to charge ME 7 euros why dont they charge EIRCOM you know the party involved that screwed up

all I got from eircom on the matter was that I should call 1800 447777 on monday just for anyone else who is having this problem.

still though it cant have been too difficult to either ring eircom to see if the account number matched the phone number 1901 is free you know mr utvip. or even ringing me to tell me there was a problem.

UTV Launch Flat-Rate Internet Package

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