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Originally posted by Mr. Flibble
Looks like IBB have updated their site. Got a call from them yesterday - they're coming to install it tomorrow. Yippie:)
Good for you. Most people have been put off until 14th January. And that's just when they get called back, never mind when they come out to actually install the thing!
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Originally posted by Serbian
Good for you. Most people have been put off until 14th January. And that's just when they get called back, never mind when they come out to actually install the thing!
They nicely put me down to be installed today, as they've been messing me around for 12 weeks (sept 25th
) They eventually showed up 3 1/2 hours late (or only 2 1/2 hours if you consider the last minute reschedule). But they didnt bring a roof ladder.
The cowboy aerial installer I got from the golden pages even thought to bring a roof ladder when I was getting my omni put up. And they had performed a LOS test, seen the house, and I had pointed out that it's tall on a number of occassions (including when I first requrested the service back in september).
So I got to waste my day, waiting on them to show up. I wasn't expecting it to be installed today, I dunno why, past experience with them? But when they showed up with a ladder and a three man team I actually believed them. Now I'm just pissed off. It's not like I can simply give up on IBB and get a different provider, there arent any with comparable latency.
Greg0 -
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I have to say that the whole operation seemed quite un-streamlined, for want of a better word. Two people came for the LOS test - thats four eyes to glance at one mast.
And three people came to do the install. One to put up the dish and cut holes for the coax - he seemed pretty efficient. One guy to attach the wires to the modem and a whole other person to strip the ends off the coax.
Each one of them had to wait around, redundant, until the other had finished his bit. Wouldn't it save them (and therefore me!) a bit of cash to train one of them to do it all?
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Gotta wait till tomorrow for them to turn on the connection at there end - its like someone putting a cage around the christmas tree & all its presents on christmas day 0 -
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Originally posted by Kevok
you should ring IBB and complain. I know for a FACT that looking out a window to look for LOS doesn't mean anything because you can't see the transmitter from my roof. You need to do a signal test, and theres little or no way around that.
Both of you should ring the Sales team and explain what happened. It doesn't sound right to me.
LOL. You should read the rest of my posts. Here's a brief sumamry of IBB's dealings with me
September 25th ring IBB and request connect. Told it'll be a couple of weeks, will arrange LOS test with you in a few days.
Nothing heard from IBB for 2 weeks. I ring back. They apologise and Paul Murray promises to ring me back that day.
He never does.
1 Week later I ring up again. IBB say, oops. We're moving the antennas up, so no more LOS tests for the moment. IBB have to wait on RTE to move antennas.
Wait a month. IBB keep swearing it'll be ready next week.
Antenna's moved. Ring IBB to arrange LOS test. Paul Murray say's he'll call me back.
He never does.
1 week later. Ring IBB to arrange LOS test. Test arranged, and performed a few days later (about 2 months after original enquiry).
As a matter of interest, I already have a 802.11b omni on my roof and was getting a 24db SNR with just that.
IBB's Paul Richmond and I believe CTO? (Guy from MegaWAN) tell me in person that they'll install next week and will call me.
They never do.
1 1/2 weeks later. I call IBB. They inform me it'll be mid january. Oop's we shouldn't have told you we'd install last week and maybe we should have let you know that we were changing the date by almost a month
Time passes.
IBB ring and tell me they'll install on wednesday at 11. Much rejoicing, all is forgiven.
Wednesday 10am. IBB ring and change time to 12pm. Fair nuff.
Wednesday 12pm. No IBB.
Wednesday 14.30. IBB show up. But don't bring a roof ladder. Can't install on my house today because it's tall. Despite me pointing this out to them on numerous occasions, including the initial inquiry, the LOS test (where 2 of their senior staff visited me!) and others. I even told them the cable length I was using to reach my omni.
I ring IBB and tell Paul Richmond this is absurd.
He rings back and says possibility of an install monday, I'll ring you back today.
He never calls. if you're reading this Paul, give me a call.
And that brings us uptodate
The single most annoying part of this is the fact that no matter what they told me (and for most of the three months I've been waiting, it's been "we'll do it next week!") they haven't come through on their promises. Nor have they bothered to let me know that they would be letting me down. This costs me time, patience and not least the day I had to spend waiting for them to eventually show up last wednesday and then not be able to install due to sheer incompetance.
The only way I have had any idea what has been going on has been by ringing them every week or two and asking them what's the story. This sort of behaviour is ridiculous, does the ComReg cover it?
Greg0 -
Jaysus, thats poor Greg. I've had similar experiences, although not as bad as that.
It took about a month (interspersed by a couple of phonecalls/emails and a cancelled LOS test) before I finally got a LOS test (the engineer just had to look at the donnybrook antenna and i had passed). The LOS test happened on a thursday and they said they would ring back on the monday to organise an installation, and that they would try and get it done before xmas. They never called, but i hear that they aren't doing the installs until mid january so i'm saving my breath.
They are very friendly and their service seems (on paper, at least) to be a lot better than the alternatives, so i'm gonna give them another chance. Or 2, 3, 4 or 5
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I phoned 'em just now, too, and was told they'd just been granted funding from the National Toll Roads yoke, which seems to own them, or something...
Also, they're in negotiation for 4 or 5 sites around the city centre.
I think they also have gotten hold of another high bandwidth line to manage their bandwidth, so...
Nice to see some progress somewhere
Very nice on the phone too!
zynaps0 -
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Paul (i think it was) never rang me back after saying he would the next day after cancelling my LOS last Tuesday. I emailed them then but assumed they'd probably stopped working for xmas, if they were out to you today though maybe not, i might try and ring for the millionth time tommorow.
I'm pushing about nearly 8 weeks waiting now...
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