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First UTVip Internet Phone Bill / Charges

OHP · 2002-10-16 23:28:56

Sorry to be a pain. And I know my last thread like this one was locked. But I have just got my first phone bill from UTVip and its €140 cheaper than Eircon. ( And note thats only for 1 line) So I just want to say thanks UTVip :p ye have made my day :) OHP

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#32 26-10-2002 11:34pm
mike65

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UTV uses a Dublin based banking system for the processing of credit cards. If you can bear with us until Monday (yes, no bank holiday for us , we'll get it sorted for you.

Kind regards

Scott Taunton
UTVi

Scott, does that mean you're on to my problem or that I'll have to phone Sharon at UTV on Monday?

Mike.

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#33 27-10-2002 12:38am
ando

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Originally posted by Scott Taunton
UTV uses a Dublin based banking system for the processing of credit cards. If you can bear with us until Monday (yes, no bank holiday for us , we'll get it sorted for you
UTVi

with no bank holiday for utv, does that mean we cant use utvip flat rate during monday day?

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#34 27-10-2002 3:00am
sceptre

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Posts: 17984

Originally posted by ando
with no bank holiday for utv, does that mean we cant use utvip flat rate during monday day?

Yes it does.

Go back through the thread or read UTVIP's FAQ on their site for details on bank/public holidays. You wouldn't be using it anyway. Small price to pay and all that

edit: Things have changed (for the better) it seems:

Q: What are the off-peak hours for UTVip?

A: Off-peak times are 6pm to 7.59am Monday to Thursday, and from 6pm on Fridays to 7.59am Monday mornings. Public holidays are also classified as off-peak times:- New Years Day, St. Patrick`s Day, Good Friday, Easter Monday, May Day, 5th August, 28th October, Christmas Day and Boxing Day.
UTVip and UTVip Lite users can dial into the service knowing that they will not be charged for the call as this will be counted as part of their 30 or 150 hours off-peak usage.

(as posted by Kaiser2000 here) and mentioned by Malcolm Thompson in the same thread

Nice one UTV!

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#35 28-10-2002 7:38pm
mike65

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Just to up-date those who might have been wondering...

I just recived my e-mails and got this!-

Date:
Fri, 25 Oct 2002 15:53:10 +0100

Ref: ******

The payment for your UTVip account has been declined.

Please contact us at your earliest convenience to arrange payment.

Regards

Sharon Bryans
UTV Internet Ltd
www.u.tv
(NI) 0845 2470000
(ROI) 1890 926000

I'm supposed to by paying by credit card which I know is valid as I've used it since. Strange, and Sharon has no doubt gone for her tae by now...

It turns out my (old) credit card had expired between giving the number and it being processed, silly me. I should have used the new one....:p

Mike.

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#36 28-10-2002 9:37pm
Muirthile

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Posts: 64

My credit card hasn't been charged yet and I haven't received any emails saying it was declined. Has everyone not been charged yet?

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#37 28-10-2002 10:54pm
ando

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I'm still curious on how the bills are payed? Utv took my credit card details down when I signed up, do they take the money out of my credit card every month? like direct debit? or do i have to call up every month and pay myself over the phone?

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#38 28-10-2002 11:41pm
mike65

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I presume your credit card debits your current account every month. You'll see the ammount on the credit card "bill" and on your bank statement.

Mike.

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#39 31-10-2002 12:19am
Neil_Sedaka

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150 hours per month, but does the month start at the same time for all of us (on utvip) or from the activation date?

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#40 31-10-2002 12:49am
Rags

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150 hours per month, but does the month start at the same time for all of us (on utvip) or from the activation date?

1st of the month for all of us m8, I emailed them asking that a few days ago.

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#41 31-10-2002 1:30am
Neil_Sedaka

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Quote:

1st of the month for all of us m8, I emailed them asking that a few days ago.

Thanks Rags

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