NTL cable problems anyone?

R_Tribesman

i got ntl cable about a year ago , and it was really good. however in the past 3 months the service has got SH*T . Very slow , huge connection interuptions , connection reset by peer on irc , cannot ring ntl because they leave me on hold and dont answer the phone. im sick of it at the moment.

I was wondering if this is happening to everyone with cable or maybe my modem is faulty or something?

also , i heard someone saying that in the ntl installation post that they use a motorola cable modem , is this a new thing because i was givin a terayon tj210.

Is there any number other than 1800 321 321 that i could get tech support on?

maxheadroom

you could try ringing 1800 923 005 (cable modem sales) and asking them to transfer you, might be quicker, but I suspect not.

ando

ahh, the infamous NTL support, excellent service :mad:

SkepticOne

I would also check out the broadband forum on boards.ie. I think a lot of people with NTL cable modems are probably not interested in IOFFL>

Dustaz

And lo, the first thread was moved to Broadband

Celt

The only problem I have with ntl is the usenet servers, everything else is above par.

MagicBusDriver

Is there NTL tech support on Weekends?

R_Tribesman

celt , pardon my newbish question , but whats the usenet servers?

Riamfada

Originally posted by MagicBusDriver
Is there NTL tech support on Weekends?

Well if there service is as good as the one on weekdays, thats a silly question cause no-body knows because they never answer

R_Tribesman

well put grimes

maybe they dont even have technical support at all?
maybe its a conspiracy! *x-files music*

Celt

usenet servers = news group servers.

Lenny

I've only ever had the slightest one or two problems,
such as lagging for a few mins and the likes, usually power off the modem for a minute and its grand again..
Just another note.. has anybody recieved a bill from them for their cable?
I have it ages now and I am not getting billed, I don't want to be landed with a 600/700 bill off them, and their contact support is too long for me I gave up after 24 minutes of waiting..

R_Tribesman

i do get billed but they under charge me by 15 quid

€35 for the service (512k) - €5 for - modem per month
they bill me €25 per month

however i think if your using ntl digital they give you it for 5er cheaper per month , so they still under charge me by 10 quid

STaN

NTL have STOPPED signing people up for cable internet and telephony in ireland.

Just to let you know. They could be employing the old "we're crap at this", go back to 56k routine.

Mercury_Tilt

This post has been deleted.

maxheadroom

Originally posted by STaN
NTL have STOPPED signing people up for cable internet and telephony in ireland.

Just to let you know. They could be employing the old "we're crap at this", go back to 56k routine.

Emm - I signed up 2 weeks ago, and was speaking to their installations co-ordinator today (See this thread). I didn't get the impression that they had stopped signing people up, or that they wanted to. I got the impression that they were getting tired of being the poor cousin of NTL UK...

STaN

it was in the papers last sunday and in a few business magazines

Lenny

I got the same thing as Merc did about signing up a new friend..
I've gotten quite a few of them

maxheadroom

Originally posted by STaN
it was in the papers last sunday and in a few business magazines

I thought that was about their CPS telephony system and their dial-up internet offer?


If you look on the website, broadband internet is the only thing listed now.


Also, didn't those stories say something about ntl being interested in resuming their cable modem rollout?

from here
NTL will also concentrate on offering cable television service to customers, and is also considering restarting the roll-out of its high- speed internet service. The roll-out of this service, which is available to just 8,000 homes over an upgraded cable, was halted in 2001 when NTL ran out of cash.

Lucifer

havnt had any problems yet

MiCr0

yea
all ntl cable seems down in dublin at the moment
have to use *shudder* dialup

eak!

Mercury_Tilt

This post has been deleted.

MiCr0

all i can say is...............

Speed Test Report

Broadband Speed Test - for ntl:World - 1Mb service
By Daniel Elwell - dannyelwell2001@msn.com
Get this test from http://www.vantage.pwp.blueyonder.co.uk

*** THIS TEST IS NOT OWNED OR PAID FOR BY BLUEYONDER ***
If you like this Speed Test, please make a donation to help me
meet the development costs. No ISPs pay me to maintain this test.
More information: http://www.vantage.pwp.blueyonder.co.uk/donate.htm

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
These results are only a snapshot of this particular moment. They are dependant
on any other Internet use on this computer and any delays
on the Internet. To improve accuracy, run the test several times.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 1: General Ping Results
A Ping test is the time taken for a server to reply to a request

ntl:World Server:
25ms - Normal - it's about right!

UK Server 1 (www.demon.net):
38ms - Normal - it's about right!

UK Server 2 (www.bbc.co.uk):
28ms - Normal - it's about right!

UK Server 3 (www.ic24.net):
35ms - Normal - it's about right!

USA East Coast Server (www.yahoo.com):
115ms - Normal - to be expected

USA West Coast Server (www.lycos.com):
118ms - Normal - to be expected

European Server (www.marcopoly.com):
38ms - Better than average - very quick response

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 2: Custom Server Ping Results
These results are to four user-definable servers.

Blueyonder Counter-Strike 1:
35ms -

Blueyonder Team-Fortress Leage 1:
40ms -

BarrysWorld Master Server (all games):
0ms - *** PING timed out ***
Tracert to specified location:

Tracing route to 213.221.174.165 over a maximum of 20 hops
1 <10 ms <10 ms <10 ms 192.168.0.1
2 10 ms 10 ms 10 ms 172.23.103.254
3 10 ms 10 ms 30 ms 62.254.98.17
4 10 ms 10 ms 40 ms 62.254.96.137
5 10 ms 20 ms 10 ms 62.254.96.2
6 20 ms 30 ms 20 ms 62.253.187.54
7 20 ms 30 ms 30 ms 62.253.187.189
8 30 ms 30 ms 30 ms 62.253.185.238
9 30 ms 40 ms 30 ms 62.253.185.82
10 30 ms 30 ms 30 ms 195.66.224.162
11 30 ms 30 ms 30 ms 213.221.179.115
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
Trace complete.


Barrysworld Quake III Arena:
33ms -

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 3: Download Speed Results
Three downloads are tested; one from one of your ISPs servers, one through your Transparent Cache and one through an alterntive cache. This will give you an idea of how capable your connection is. Note: You should take the highest download speed into account.

ntl:World - 1Mb service Server Download:
125KB/s (1000Kb/s) - Perfect - running at full speed!

Download through Transparent Cache:
119KB/s (952Kb/s) - Perfect - running at full speed!

Download through alternative Cache (webcache.bt.net):
122KB/s (976Kb/s) - Perfect - running at full speed!

* It appears that the alternative cache is working better than the ntl:World - 1Mb service cache. To improve Web Browsing, set the Proxy Server in your Web Browser to webcache.bt.net on port 3128*
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 4: Packet Loss
50 Ping Requests are sent to your server. The packet loss is measured by how many of the packets don't bounce back to the client. High packet loss may slow down your connection.

50 packets were sent, 50 bounced back; 0% loss (estimated)
Fantastic - no packets dropped!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 5: Transparent Cache Page Fetch Time
This test times how long your Transparent Cache takes to fetch a page from the Internet. Please note that this test is subject to many different parameters and sometimes may not be 100% accurate. This test can be used to show delays when trying to view Internet sites. The timing takes place from the moment the request for the file is sent to the moment the proxy server responds.

Average time taken to retrieve a page: 0ms - At least one of the pages requested failed to download. This may indicate problems with your Webcache. Run the test again to confirm this.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Section 6: Network Connection Settings
The settings shown below are the settings that the system is currently using for connecting to the Internet

Receive Window: Default
Default TTL: Default

Windows 2000 IP Configuration

Host Name . . . . . . . . . . . . : upstairs
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : 3Com Fast EtherLink 10/100Mb Bus-Master PCI Adapter
Physical Address. . . . . . . . . : 00-60-97-4F-A2-9F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.166
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
194.168.8.100
Lease Obtained. . . . . . . . . . : 30 December 2002 00:22:04
Lease Expires . . . . . . . . . . : 06 January 2003 00:22:04


Your Webcache: 80.6.230.179 (pc4-tall1-2-cust179.dbln.cable.ntl.com)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Test Statistics:
Information on the test

Time and Date: 30/12/2002 00:23:53
Test duration: 95 secondsIP address: 192.168.0.166
Username: micr0
Test Version: 2.81

carrotcake

ntl are offering 1mb now?

Lenny

Say nothing
MiCr0 just wants to show off..
Its only avaible to some people, its not avaible to the 'general' public
boards members may get it though

carrotcake

oh really? and how might one become so privileged as to upgrade their 512 to 1mb? pm's welcome

carrotcake

something that's been at me for a while: does anyone else have the problem where their cable connection goes dead? judging by the lights on the cable modem you'd think everything was ok, but it takes a restart (of the computer) to get the connection going again. i've tried looking for a pattern, but haven't found one

Mercury_Tilt

This post has been deleted.

Celt

Originally posted by carrotcake
something that's been at me for a while: does anyone else have the problem where their cable connection goes dead? judging by the lights on the cable modem you'd think everything was ok, but it takes a restart (of the computer) to get the connection going again. i've tried looking for a pattern, but haven't found one

Use ethernet.

Lenny

I had that problem too,
Go to your device manager..
if you're using a network card, select its properties.. and turn off ther option "let them PC power down this device to save power"

carrotcake

i was hoping it wasn't the usb connection! oh well, i've looked around device manager and there's the same power-saving option under 'usb root hub', so i'll try that and hopefully it'll work. otherwise i'm off to jaguar to get that €10 ethernet card