ESAT phone service

LegacyUser

hello all
i have mentioned this before but a new thread
may elicit some response.
some i know signed up for the ESAT phone
service when they joined Nolimits, presumeably
ESAT would like to retain these customers
(though given their poor judgement who knows?) if we knew how many out of the
2000 had phone contracts as well it could prove
valueable in the upcoming meeting

dahamsta

I still had one of the carrier preselect diallers up until a few months ago, because Esat support seemed positively incapabable of sorting out exchange level carrier preselect for me. When I found out that Chorus were postponing PowerNet in Cork, I ordered HiSpeed and ripped it out of the wall. I don't miss it - their support was atrocious, and they appeared to have former Eircom operators manning the phones. Esat would do well to consult with their sister company, Digifone, on how to keep their customers happy. Digifone's service has always been a bit poor in my area, but I stay with them because they're polite and make an effort. I have no such loyalty with EsatFusion. And, it appears, they have none with me either.

LegacyUser

I use Esat for all my phone needs, and spend an average of £100 on calls with them every month. I use the Internet for roughly 5 hours per day, and I still got their nasty letter!

I know it's Eircom's fault in the end... but still

LegacyUser

I also use Esat for all phone needs and stay with them because as stated at least they try and are polite. Eircom's customer care is pure ****. As for Chorus no definitive answer from them for the N/West. So that does not leave me much choice.