win xp modem problom

elexes

im starting to hate everything that is win xp.

when setting up a new internet connection it dosnt allow the option to connect to the net any other way apart from a broadband connection it has shaded out the other 2 ways of connecting . im lost i dont know whats wrong with ti . think win xp has failed to load part of the computer os but i want a way to fix it without reinstalling the entire thing ??

kamobe

Can you see the modem in device manager? Does it have an '!' or an 'x' beside it?

Mountjoy Mugger

This is a known issue, Elexes.

I encountered the same problem myself.

According to MS - there's two options to repair this. For the sake of convenience , here's the URL:

http://support.microsoft.com/default.aspx?scid=kb;en-us;320558

If you're like me, you'll probably have to take option 2 and do an "In place upgrade".

elexes

thx

will get around to reading this in a few secs

Frank Grimes

Also seen this happen if you cancel the dialling properties for your modem when you start the connection wizard, i.e the bit where you put in your area code, tone/pulse dialling etc.
After that, it's the link Mountjoy Mugger posted.

elexes

thx looks like option 2 will work for me. will try tonight

Mountjoy Mugger

How did you get on?

elexes

was home 2 late last night to do anything will do tonight

Mountjoy Mugger

Fwiw, mine went again - and neither method worked - I had to reformat the partition and reinstall.