Ntl digital box clock

andyeire · 29-04-2003 8:28pm #1

I am an ex Sky customer i went to NTL digital last week.Not the best move ever! The clock in the decoder is 3 mins slow .I rang customer service after 15 mins on hold a nice lady suggested my house clocks needed checking!Eventually she agreed that Sky news and my house clock might be right .She did say that decoder clock can only be changed at head office and they had no plans to correct clock.This makes the reminder and autotune service a waste of time .Can i get my money back!

Caesar_Bojangle · 29-04-2003 9:54pm

The reminder system usually pops up 2-3 mins before a programme is supposed to begin, so if you do the math it should pop up at the precise moment the show is meant to begin. tbh this should be the least of ntls worries but its the minute things like this which really shows their incompetence.

andyeire · 29-04-2003 11:20pm

Yes fair enough on reminder.But on autoview for recording programmes this means you can not record two programmes one after the other.And it will not switch box to correct channel on time

Caesar_Bojangle · 29-04-2003 11:25pm

that can be a real bitch

andyeire · 30-04-2003 5:38pm

I had a reply from NTL about this problem .They said they are having technical difficulties with boxs .Does anybody know how long the clocks have been wrong.And is it all the boxes in all ntl digital areas.?

Jessica · 30-04-2003 10:43pm

according to ntl spokesy there are currently no plans to change the time, this time is set in head office so we mere mortals have to suffer.

Clocks have been wrong for more or less day one. And yes ntl are running behind -there clocks that is, in all regions.

celticfc · 30-04-2003 10:59pm

I'm in dublin and had NTL digital since it started.:(
They used to reset the clocks every few months (when it went about 2 mins slow) but havn't reset them since at least christmas.

Neil_Sedaka · 30-04-2003 11:09pm

Mine seems to be wrong since the day it was installed, Feb 2002

icdg · 01-05-2003 2:49pm

Meanwhile there seems to be a recurring NTL problem whereby the EPG just stops updating the "current programme" field. Mine stopped at 9pm last night, and wasn't right again until this morning. Annoying.

celticfc · 01-05-2003 3:08pm

The EPG never manages to update itself on saturday and wednesday nights and it shows what was on at 8:30.

Caesar_Bojangle · 01-05-2003 7:49pm

Meanwhile there seems to be a recurring NTL problem whereby the EPG just stops updating the "current programme" field. Mine stopped at 9pm last night, and wasn't right again until this morning. Annoying.

Yeah, thats forever happening. Its damn annoying.

celticfc · 16-05-2003 11:28am

I noticed this morning that the clocks have been finally reset and the reminders seem to be working at the right time too. (at last)

patrickmooney · 16-05-2003 1:11pm

Yep noticed the same last nite...was timing it against Sky News, and it was only out by ~5secs. Alot better then 4mins!

celticfc · 19-05-2003 1:06pm

Wots the bets it'll be wrong again by next week?? :rolleyes: :rolleyes:

Calibos · 20-05-2003 1:06am

Can confirm its still at 5 seconds as of 1am 20th May:D

I also see that the aspect ratio/overscan issue seems to have been sorted out too and according to dotsie in another thread we should have the 14 new channels first week in June. Things are lookin' up!:D :rolleyes:

Ntl digital box clock

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