Via. The verdict.

Sloth

As in doing a telnet on it? I've tried telnetting my modem but it's never worked.

disco_rob_funk

No, through IE or netscape. It goes to an http interface for all the configs etc.

Depends on the modem; you need to read your modem's manual.

If yours is through USB, it'll be an application in Programs or whatever.

50Cent

hate that...

flav0rflav

I'd say it's the DSL line to the exchange that is noisey or has intereference, or (and it a remote possibility) the port on the dslam is not so hot.

The modem isn't training up to full speed, meaning there is too much interference/noise. It's nothing to do with pings of network routing.

You need to check your phone lines, preferably disconnect all phones, and make sure you have the splitter plugged in right (which was done by the techy, right?).

What make and model modem? It would be useful to get line stats from it.

Nuphor

^Link fixed^ ;-)

Coyote

Q? are you useing a USB modem that they gave you ?
USB has higher ping than a network card setup.

your ping

1 69 ms 62 ms 62 ms rt004dub.netsource.ie [213.79.63.254]

that was your first hop and thats not a bad ping
for RADSL it's not great but depending on where you
are and the qualite of the line.
(plus what ever the interleaveing setting needed for you)

this is a ping to newsource.ie from my 1mb dsl line
from www.netsource.ie
Reply from 212.17.32.48: bytes=32 time=80ms TTL=122

now if i ping eircom.net i get 60ms
from www.eircom.net
Reply from 159.134.237.56: bytes=32 time=60ms TTL=60


and the first outside hop on my 1mb takes 50ms
2 50 ms 50 ms 50 ms

so your not that bad.
try downloading from www.microsoft.com and see what speed you can get?

so your getting 62ms to your first hop. now i don't know where your playing xbox live but if the server is in the USA then it's not the RADSL that is the problem it's the route it takes to the US + there will be some lag playing on servers in the US.

Coyote

bk

Originally posted by disco_rob_funk
This should shed some light, Sloth; can you get your modem to give you the Signal-to-Noise ratio of your line? I was the first on Netsource, and it's been rock solid 55kB/s and jolt ping 32ms. My SNR is typically 18 (+-2) dB. This will indicate whether it's a cr@p line or something technical.

Hi disco_rub_funk, any chance you could do a ping and tracert (traceroute) to both boards and jolt and then post the results to the following thread: Broadband pings/download speed.

Just for the record.

I'm very interested in the results.

Cheers.

Sloth

The modem is the Prestige 645M supplied by ZyXel and is the modem thats supplied by via so if anyone knows how to do a test on that let me know. The splitter was installed by the engineer yes. Every test Via have done says that the line is ok and clear and in perfect working order but that doesn't exactly seem to be the case from this end.

leonlafrite

Well with a 56 k , here are the results :
================================
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.



Pinging www.netsource.ie [212.17.32.48] with 32 bytes of data:

Reply from 212.17.32.48: bytes=32 time=139ms TTL=120
Reply from 212.17.32.48: bytes=32 time=121ms TTL=120
Reply from 212.17.32.48: bytes=32 time=119ms TTL=120
Reply from 212.17.32.48: bytes=32 time=119ms TTL=120

Ping statistics for 212.17.32.48:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 119ms, Maximum = 139ms, Average = 124ms
================================

Now being selfish, Sloth , are you near clondlakin ?

Sloth

Nope, I live in Castleknock although atm I wish I didn't.

SkepticOne

Originally posted by Sloth
The modem is the Prestige 645M supplied by ZyXel and is the modem thats supplied by via so if anyone knows how to do a test on that let me know. The splitter was installed by the engineer yes. Every test Via have done says that the line is ok and clear and in perfect working order but that doesn't exactly seem to be the case from this end.

Make sure Netsource is testing the line and not simply reading off the results of the database line test which could be out of date.

Make sure they are testing for the product they have supplied, ie. the SME product which I believe is ADSL and not RADSL.

Try and get an engineer around to test with his own modem and laptop. This will isolate the problem to the line if indeed that is what is at fault.

Sloth

Yeah the engineer had exactly the same speeds as I did when he tested it. I definitly ordered the soho package and they definitly confirmed that interleaving was off.

SkepticOne

Originally posted by Sloth
Yeah the engineer had exactly the same speeds as I did when he tested it. I definitly ordered the soho package and they definitly confirmed that interleaving was off.

OK, I thought you were getting their middle package. Their SOHO is the bottom level one which I thought was 48:1.

Did the engineer get cut off continuously?

Sloth

No because it happens randomly, I mean it can be grand for a few hours and then it'll suddenly start acting up on me. Even if it is SoHo the results definitly shouldn't be this bad lets be honest.
Coyote it's a ethernet modem and I'm getting download speeds from microsoft of between 15k and 20k.

flav0rflav

There is info here about your modem

http://www.zyxel.com/support/knowledgebase.php

particularly under xDSL point.

One of the issues mentions that if the line is noisey and it doesnt train up to full speed (512) that every now and again it'll retrain, ie. drop the link and attempt to get a better link. But this can lead to a bit of a yo-yo situation. There are apparently ways to turn this behaviour off. see
http://www.zyxel.com/support/knowledgebase1.php?indexFlagvalue=1021698248&level=3&upFlag=1021682379

You can telnet to 192.168.1.1 (by default) and password 1234 I think.

I dont know this box, so ... it's up to you to decide what to do with the info on the site.

This forum isn't the best place to try and debug a live system.

flav0rflav

Just a warning. Via/Netsource seem to be very busy at the mo, what with all the orders, so customer support service levels may be suffering slightly.

Dustaz

Wish I'd been here earlier.

Sloth, first of all you need to verify what type of broadband service you actually have, you claim its RADSL but it appears to be ADSL.

Secondly, regardless of which dsl it is, the results are still substandard and this is essentially a support post.

Moving to broadband.

The Brigadier

Originally posted by Coyote

this is a ping to newsource.ie from my 1mb dsl line
from www.netsource.ie
Reply from 212.17.32.48: bytes=32 time=80ms TTL=122

now if i ping eircom.net i get 60ms
from www.eircom.net
Reply from 159.134.237.56: bytes=32 time=60ms TTL=60

I'm getting exactly the same pings on a 1Mb eircom line. Surely pings will be different depending on which DSLAM you are jacked into?

You don't live in Santry do you?

bk

Sloth,

There still seems to be confusion as to which service you have.

Can you confirm are you paying

A) EUR 66 per month (EUR 54 per month + domian EUR 12). (EUR 45 + EUR 10 excl VAT).

or

EUR 107 per month (EUR 89 Excl VAT)
(This would be EUR 119 per month inluding Domain name and VAT).

(A) above is 48:1 contention RADSL
(B) is 24:1 contention ADSL

This info would help in solving why your having problems.

disco_rob_funk

yo bk, pings/routes posted as requested
RC

bk

Originally posted by disco_rob_funk
yo bk, pings/routes posted as requested
RC

Thanks disco_rob_funk that is great.

The tracert to boards.ie is a bit strange it seems they aren't peered in Ireland, but have to go through the UK, even for Irish traffic.

To confirm this, would you mind doing a tracert to a view other Irish sites, for instance:

www.iol.ie
www.ireland.com
www.rte.ie
www.ucc.ie
www.netsource.ie

From IOL NoLimits (56k dial up), with the exception of netsource.ie, these all stay within Ireland (through INEX).

Sorry disco_rob_funk, I don't mean to use you like a guinea pig but I'm very interested in the results.

If they are peering through the UK, hopefully with all their new DSL customers they will be able to afford to get a spot in the INEX. After all, we all want to be able to access boards.ie as quickly as possible

BTW My average pings from IOL Nolimits 56k dial up is 90 - 95ms to Irish sites!! This is quiet good and shows just how badly interleaving was effecting Eircoms DSL products.

captainpat

Sloth,

I had disconnect problems for months with Eircom's Solo using their Ethernet modem. I had many of your experiences with slow connects, and was restarting PC constantly to reconnect or try to improve speed. I had the sympathetic support staff in i-Stream driven up the wall with calls, (but they never gave up on the problem). I had tried 3 operating systems and 4 different PPPOE clients.

My first serious attack on the problem was to remove all PCI cards of an optional type from the PC. This gave an instantly improved situation. The disconnects all but vanished. I ran with this for two weeks and it stayed stable at that level. Sorry, no ping stats, but subjectively, web site speeds etc., it seemed up to par.

I had decided I wanted a Router anyway, and slotted that in when I got it. This nailed the performance down rock solid, and I have not had a disconnect in two months, while I get 55-60 KBps from serious downloads.

I am now convinced that a PC is not a good place to run a DSL connection, as it may be a hostile environment for many reasons. The ADSL Router keeps the connection upstream from the PC, and takes the PC hardware/software environment out of the equation.

If you can afford it, go for a Router with Wi-Fi and the most features you can afford. Then you can play with strange Satellite and TV cards etc in the PC, knowing that the DSL connection is being handled by a professional piece of kit.

I know that there are many variables in a problem like this, but just giving my experiences as a possibility.

flamegrill

Heres a trace from Esats 512k 90/month business package.

These times are nuts in comparision for Eircom/VIA :-)

1 lo1.bas501.cwt.esat.net (193.95.136.176) 20.554 ms 10.389 ms 10.549 ms
2 vlan501.rt501.cwt.esat.net (193.95.137.124) 11.518 ms vlan500.rt502.cwt.esat.net (193.95.136.125) 11.210 ms vlan500.rt501.cwt.esat.net (193.95.136.124) 11.743 ms
3 vlan54.rt002.cwt.esat-x.com (193.95.130.161) 10.505 ms vlan53.rt002.cwt.esat-x.com (193.95.130.153) 10.041 ms vlan54.rt002.cwt.esat-x.com (193.95.130.161) 26.285 ms
4 ge0-0.core002.cwt.esat.net (193.95.129.18) 10.486 ms 10.255 ms 9.837 ms
5 pos2-0.br001.inex.esat.net (193.95.131.6) 11.336 ms 10.995 ms 11.329 ms
6 fa0-0.ipr1.dub2.ie.insnet.cw.net (193.1.208.205) 11.568 ms 11.557 ms 11.796 ms
7 62.221.31.9 (62.221.31.9) 13.289 ms 12.516 ms 12.786 ms
8 62.221.2.78 (62.221.2.78) 12.562 ms 12.506 ms 13.286 ms
9 217.114.160.11 (217.114.160.11) 11.817 ms 14.244 ms 12.793 ms


For some reason the last hop times out but... :-), thats gives an accurate result IMO:

Below is pings to the same:

64 bytes from 217.114.166.147: icmp_seq=4 ttl=55 time=13.5 ms
64 bytes from 217.114.166.147: icmp_seq=5 ttl=55 time=15.9 ms
64 bytes from 217.114.166.147: icmp_seq=6 ttl=55 time=14.2 ms
64 bytes from 217.114.166.147: icmp_seq=7 ttl=55 time=13.9 ms
64 bytes from 217.114.166.147: icmp_seq=8 ttl=55 time=14.3 ms


Regards,

Paul

flav0rflav

Sloth,
I'm starting to think your modem may be just mis-configured. The info from your modem supplier suggested that if it was wrongly configured for rate adaption (RADSL) but was actually connected to regular ADSL, it would give that type of behaviour you're seeing, ie. lots of disconnects. I'm thinking you're one of a small minority on netsource that have not gone for the RADSL package, they, in the mayhem of the current situation, have potentially just given you the wrong modem config.

Flamegrill,
Esat's more expensive options have interleaving turned off, hence better pings. These esat offerings use their own dslams and hence are configured just like they are all over the UK, ie. fast mode.

spongebob

...and think of the hope ya gave some of us when you mentioned a "24:1" RADSL product from Netsource.

Thats all gone now.

I hate USB kit when it goes wrong, I really really do.

M

Coyote

Originally posted by James Melody
I'm getting exactly the same pings on a 1Mb eircom line. Surely pings will be different depending on which DSLAM you are jacked into?

You don't live in Santry do you?

no they should not be different, all the dslams are connected
back to the same place in town.

Coyote

thomasb

We are connected to INEX. However, we're not currently peering with cw.net there because despite sending emails to them asking them to set up peering we've had no response as yet.

Also, Sloth would have been doing the traceroutes last night when the link to the INEX would have been out as a result of a upgrade to the circuit breaking. I'm currently chasing the relevant telco now.

The Brigadier

Originally posted by Coyote
no they should not be different, all the dslams are connected
back to the same place in town.

Coyote

I would have thought, that there is a signal transfer time at every stage. Even if everything is going to the same fat pipe, if you are 1KM from the exchange and I am 3KM from the exchange, there should be a different time for the data to send and return?

Coyote

I would have thought, that there is a signal transfer time at every stage.

yes there is a delay at ever point along the route.

Even if everything is going to the same fat pipe, if you are 1KM from the exchange and I am 3KM from the exchange, there should be a different time for the data to send and return?

the time taken for infomation to travel over the copper cable takes less than 1ms it's the hardware that adds a small bit each time. for very long lines they use Fiber Optic cable (Ireland - USA)

Have a look at this for more info on how your PC is conncted to the Net

Coyote

bk

Originally posted by thomasb
We are connected to INEX. However, we're not currently peering with cw.net there because despite sending emails to them asking them to set up peering we've had no response as yet.
/B]

Thanks thomasb, this is great to hear, it isn't really a major issue, but it is great to see that netsource listen to peoples complaints and respond quickly.

I'll be ordering netsource next week

Keep the pressure up on Cable & Wireless.

Cheers,
brian