Via. The verdict.

Sloth

Are IOL and Eircom users on the same exchanges getting the same problems?

STaN

www.pingplotter.com for more detailed ping stats

flav0rflav

I thought it had gotten fixed:


C:\Program Files\Support Tools>tracert www.jolt.co.uk

Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Fast.Start [192.168.100.1]
2 26 ms 22 ms 26 ms rt004dub.netsource.ie [213.79.63.254]
3 29 ms 28 ms 21 ms rt001dub.netsource.ie [212.17.32.97]
4 29 ms 25 ms 36 ms rt001kil.netsource.ie [212.17.32.101]
5 23 ms 30 ms 22 ms t3-4-2-0.ar1.dub1.gblx.net [64.213.22.253]
6 47 ms 48 ms 38 ms so6-0-0-2488M.cr2.LON3.gblx.net [64.212.107.241]
7 52 ms 53 ms 56 ms pos2-0-622M.ar2.LON2.gblx.net [208.49.136.58]
8 78 ms 55 ms 37 ms lon1-9.nildram.net [195.66.224.59]
9 43 ms 35 ms 79 ms jolt-gw.nildram.net [195.149.20.126]
10 52 ms 49 ms 37 ms clarity.jolt.co.uk [195.149.21.11]


but then it deteriorated again:

C:\Program Files\Support Tools>tracert www.jolt.co.uk

Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Fast.Start [192.168.100.1]
2 244 ms 283 ms 278 ms rt004dub.netsource.ie [213.79.63.254]
3 327 ms 205 ms 90 ms rt001dub.netsource.ie [212.17.32.97]
4 81 ms 99 ms 96 ms rt001kil.netsource.ie [212.17.32.101]
5 191 ms 216 ms 212 ms t3-4-2-0.ar1.dub1.gblx.net [64.213.22.253]
6 248 ms 239 ms 255 ms so6-0-0-2488M.cr2.LON3.gblx.net [64.212.107.241]
7 166 ms 142 ms 142 ms pos2-0-622M.ar2.LON2.gblx.net [208.49.136.58]
8 163 ms 192 ms 209 ms lon1-9.nildram.net [195.66.224.59]
9 346 ms 334 ms 310 ms jolt-gw.nildram.net [195.149.20.126]
10 283 ms 278 ms 302 ms clarity.jolt.co.uk [195.149.21.11]

Trace complete.


Suppose we just have to wait for them to fix the problem they said would not be fixed till this coming week.

flav0rflav

That, or the varying network behaviour is due to the contention/no cap combo.

Sloth

Are contention and pings related at all? I mean I can only download at about 1k a sec atm but my pings seem totally unaffected.

C:\DOCUME~1\KEVINO~1>tracert www.netsource.ie

Tracing route to www.netsource.ie [212.17.32.48]
over a maximum of 30 hops:

1 77 ms 62 ms 62 ms rt004dub.netsource.ie [213.79.63.254]
2 77 ms 62 ms 77 ms aurora.medianet.ie [212.17.32.48]

Trace complete.

C:\DOCUME~1\KEVINO~1>tracert clarity.jolt.co.uk

Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 70 ms 62 ms 62 ms rt004dub.netsource.ie [213.79.63.254]
2 62 ms 62 ms 62 ms rt001dub.netsource.ie [212.17.32.97]
3 77 ms 77 ms 77 ms rt001kil.netsource.ie [212.17.32.101]
4 62 ms 77 ms 62 ms t3-4-2-0.ar1.dub1.gblx.net [64.213.22.253]
5 77 ms 77 ms 77 ms so6-0-0-2488M.cr2.LON3.gblx.net [64.212.107.241]

6 77 ms 77 ms 77 ms pos6-1-622M.ar2.LON2.gblx.net [67.17.92.150]
7 77 ms 77 ms 77 ms lon1-9.nildram.net [195.66.224.59]
8 77 ms 93 ms 77 ms jolt-gw.nildram.net [195.149.20.126]
9 77 ms 77 ms 77 ms clarity.jolt.co.uk [195.149.21.11]

ando

hmm, weird. I downloaded stans ping program and was pinging 'clarity.jolt.co.uk'. It was all over the place, 200ms,30ms,170ms etc etc. Then out of nowhere, 40ms,50ms,40,30 etc etc. All the spikes changed to a flat line and the download speeds went upto 52kB ?


C:\>ping clarity.jolt.co.uk

Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=41ms TTL=248
Reply from 195.149.21.11: bytes=32 time=40ms TTL=248
Reply from 195.149.21.11: bytes=32 time=30ms TTL=248
Reply from 195.149.21.11: bytes=32 time=30ms TTL=248

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 30ms, Maximum = 41ms, Average = 35ms

C:\>tracert clarity.jolt.co.uk

Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.0.1
2 30 ms 30 ms 20 ms rt004dub.netsource.ie [213.79.63.254]
3 30 ms 30 ms 20 ms rt001dub.netsource.ie [212.17.32.97]
4 30 ms 20 ms 20 ms rt001kil.netsource.ie [212.17.32.101]
5 30 ms 40 ms 30 ms t3-4-2-0.ar1.dub1.gblx.net [64.213.22.253]
6 50 ms 70 ms 121 ms so6-0-0-2488M.cr2.LON3.gblx.net [64.212.107.241]

7 40 ms 40 ms 40 ms pos2-0-622M.ar2.LON2.gblx.net [208.49.136.58]
8 40 ms 40 ms 41 ms lon1-9.nildram.net [195.66.224.59]
9 40 ms 40 ms 40 ms jolt-gw.nildram.net [195.149.20.126]
10 41 ms 30 ms 40 ms clarity.jolt.co.uk [195.149.21.11]

Trace complete.


If you look earlier in the thread, you'll see my pings were all over the place


BTW, late last night was really really bad. download speeds of 5 or 6 KB from esat

bk

Originally posted by flav0rflav
That, or the varying network behaviour is due to the contention/no cap combo.

Contention has nothing to do with latency, well not when you do a ping anyway.

The ICMP echo request packet that the ping command sends are very small and would not be effected by contention, even on a fully contented line.

Anyway there is no way that enough people have been activated in the last few weeks to come even close to contention.

Also contention causes lower speeds, not unstable conections.

BTW this idea that because there is no cap, it will be badly effected is incorrect. Remember Esat and Eircom don't have a hard cap, you can go over it, it is just that they might charge you. Given that Eircom has never charged anybody in the past, many Eircom users go way over the cap all the time (living dangerously IMHO), plus many Joe Soap users probably don't even know there is a cap. So these products will likely be effected the same as netsource.

flav0rflav

Originally posted by bk
Contention has nothing to do with latency, well not when you do a ping anyway.

The ICMP echo request packet that the ping command sends are very small and would not be effected by contention, even on a fully contented line.

If the link is being fully used, ie. contended, then by definition there will be a pile of packets waiting, queued to go across the link. The ping will join at the back of this queue and be delayed, assuming there are no router configured rules for ICMP QoS.

Originally posted by bk
Anyway there is no way that enough people have been activated in the last few weeks to come even close to contention.

There is potentially a single 2M link for 192 users, each with 512k. More than 4 users downloading at full whack will cover it.

Originally posted by bk

BTW this idea that because there is no cap, it will be badly effected is incorrect. Remember Esat and Eircom don't have a hard cap, you can go over it, it is just that they might charge you. Given that Eircom has never charged anybody in the past, many Eircom users go way over the cap all the time (living dangerously IMHO), plus many Joe Soap users probably don't even know there is a cap. So these products will likely be effected the same as netsource.

Netsource have made a point of the fact that they have no limit. They also have fixed IPs. I would suggest that this will mean there are proportionally more heavy users on Netsource.

Sloth

I thought the fixed ip was only for my SME package and not for the SOHO one?
Does anyone know if SME and SOHO users have to share the same bandwidth or not?

stewie

In the SOHO order forms under isp services it says domain name €10 monthly. Then in the domain name registration order confirmation form it says domain name service - please indicate the domain name you wish to register - service cost €127 (ex.Vat).

Does this mean you are gonna have to pay €10 a month and then pay €127 for the year??

stewie

Sloth

I didn't think the SOHO package had the doamin name thingy in it? Are you sure your not talking about the SME package?

CutterIE

Hi,

I was wondering the same thing when I signed up with Netsource,so I phoned them up and they said to just ignore the 127 euro bit because it was an old form, all you pay for domain reg is the 10 euros.

Cheers
Will

MrB

Originally posted by Sloth
I thought the fixed ip was only for my SME package and not for the SOHO one?
Does anyone know if SME and SOHO users have to share the same bandwidth or not?

Everyone on Netsource gets a fixed IP even us RADSL slobs
It because Netsource are a business ISP and a fixed IP is important for many business users.

Sloth

What more do I need to say?
Well quite a bit actually. Firstly the cause of all the problems was a routing issue (Eircom's fault), once that was corrected today I was flying along. Secondly I just wanted to thank the help line at Via who helped me out for 2 weeks solid, sure there were some low points where there seemed to be no solution but the point is in the end they really came through for me and I'm eternally grateful for that. Finally I also want to thank MagicBusDriver and flav0rflav for all the help they offered me throughout the last two weeks and DeVore for it was his boards that gave me so much help with the problem.
Now for the first time I can actually enjoy my broadband connection and get down to the gritty business of using it.

Regards,
Sloth.

Supercell

Nice one Sloth ! Glad to see the whole thing sorted eventually!

Btw, what are your pings like now ?

Sloth

Erm pings to netsource were about 60ms and pings to jolt were in the 75 region. I seemed to have a slight speed issue like the radsl users were having (pings in the 150 region) but that seems to have cleared up now that Eircom and Via have adjusted the exchange fully. I know it's interleaved but I didn't drop any packets in any of the tests I did and to be honest the extra 20ms doesn't bother me in the slightest.

Turner

Nice to see you eventually got sorted Sloth. Was follwing this thread for a while.

Will sticky it for a week or two.

Chief.

Mr. Fancypants

Glad to hear your sorted Sloth. Have fun with Xbox Live!

Sloth

I also asked DeVore if it was possible to lock the thread, could you do that too maybe? I'm just glad it's all over and to be honest I'm bloody sick of this thread now

carbsy

Aye , congrats Sloth and 10/10 for perseverance.

I still haven't even been authenticated by their AC server yet! hoho! But they have been pretty helpful and have contacted Solwise (my router manufacturer) to resolve the issue, so fingers crossed.

carb.

P.S. Sloth , change the thumb. :P

Sloth

Yeah I was about to post exactly the same request

ando

Originally posted by Sloth
the radsl users were having (pings in the 150 region) but that seems to have cleared up now that Eircom and Via have adjusted the exchange fully

cough, splutter. I hope they do that on my exchange. I contacted the guys today for the first time about the latency problem with netsource. They've asked me to send them tracerts's, pings etc. hmm

Turner

Originally posted by Sloth
I also asked DeVore if it was possible to lock the thread, could you do that too maybe?

yeah sure no probs, I think all that could be said has been said. All thats left to say is congratulations for your perserverence.

Chief.