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Via's interleaving ambiguity
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12-05-2003 7:56pm#1
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Thought I'd throw in my 2 cents on this thread as regards our experience in BT's wholsesale DSL products. Occasionally we will come across a customer that no amount of config changes can help. Although the customer has passed all necessary connectivity tests, they will have bad download speeds, bad pings, intermittent connectivity etc. Our experience is that this is generally because of bad line quality, water affecting the connection somewhere between the house and exchange or they are just on the threshold of "connectivity" for DSL. By changing providers it does not change the copper connectivity they have between their house and the exchange and therefore makes absolutely no difference to them. So whenever we've come across this previously there have been occasions were we've just had to accept that the customer's line is not suitable for DSL, regardless of the "tests". I know that this is probably not what you want to hear, but DSL over copper does have limitations and the quality of the copper can affect things greatly. My guess is that in this particular case VIA are in no way responsible for the issues you are having, and that its just your line which is at issue.....and no matter who you move to, your Eircom copper line will remain a constant and hence the problem will follow you.
There are very very few actual changes then ISP can make to a DSL line to help in these situations
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Originally posted by Martin-UTVi
Thought I'd throw in my 2 cents on this thread as regards our experience in BT's wholsesale DSL products. Occasionally we will come across a customer that no amount of config changes can help. Although the customer has passed all necessary connectivity tests, they will have bad download speeds, bad pings, intermittent connectivity etc. Our experience is that this is generally because of bad line quality, water affecting the connection somewhere between the house and exchange or they are just on the threshold of "connectivity" for DSL. By changing providers it does not change the copper connectivity they have between their house and the exchange and therefore makes absolutely no difference to them. So whenever we've come across this previously there have been occasions were we've just had to accept that the customer's line is not suitable for DSL, regardless of the "tests". I know that this is probably not what you want to hear, but DSL over copper does have limitations and the quality of the copper can affect things greatly. My guess is that in this particular case VIA are in no way responsible for the issues you are having, and that its just your line which is at issue.....and no matter who you move to, your Eircom copper line will remain a constant and hence the problem will follow you.
There are very very few actual changes then ISP can make to a DSL line to help in these situations
maybe you could answer this martin, would putting in a new line separate from the old copper wiring make any differnce to the quality of the DSL, cause ive seen a few posts stating that eircom have said that it may make no difference if you put in a new line or not
Shin0 -
This really is the crux of the matter. Putting in a new line is a pretty simple process, but (to the best of my knowledge) most extra lines are easily installed because when a telco does a copper run to a house they generally would terminate more copper pairs than they actually need. Therefore when you ask for an extra line, the copper is there to be terminated in the house. This makes obvious sense in that each new line does not require a new run from the nearest exchange/primary. If the DSL problem you are seeing is being caused somewhere beyond the point where they have taken your new line from, then you will (more than likely) still have the same problem.maybe you could answer this martin, would putting in a new line separate from the old copper wiring make any differnce to the quality of the DSL, cause ive seen a few posts stating that eircom have said that it may make no difference if you put in a new line or not
Lets not forget that the majority of the phone network was installed a long time ago and DSL really is pushing it to its current limit. Some customers will just not be able to get DSL and some customers will have patchy DSL quality. We've had customers whose access flew at certain times and then died whenever it was raining - reason being that there must have been water affecting their line somehow. BT obviously did what they could, but ripping up a 3km stretch of road to detect what could be a small fault on a copper backhaul.....its not really feasible This is obviously a very small amount of customers, but what I hope I'm highlighting is that DSL can still be problematic even though it has matured recently. 0 -
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Originally posted by Martin-UTVi
...... My guess is that in this particular case VIA are in no way responsible for the issues you are having, and that its just your line which is at issue.....and no matter who you move to, your Eircom copper line will remain a constant and hence the problem will follow you.
There are very very few actual changes then ISP can make to a DSL line to help in these situations
Is anybody else sitting back saying WOW, this is the way the internet could work??
eircom, esat, netsource etc take note. Not alone have UTP/IP shown a willingness to engage in relation to their own products and services, but Martin chips in impartially with a solid and knowledgeable contribution in a thread relating to a competitor product, makes no attempt to score cheap points and actually defends that competitor.
How much easier it would be for everyone if the others (Eircom, esat, netsource) allocated/authorised even one knowledgeable person to chip in here from time o time. (Not a PR bunny, not a drone/biddy). And how much they would save in wasted duplication of calls to their support lines.
Martin, take a bow.0 -
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They did that to me. I used to dial in on the house line with a sweet connection, but eventually got my own in for ISDN. Got rid of the ISDN and took over the other line a while back, and found myself getting horrendous connections altogether. They split the house line to give me ISDN. Lazy feckers.Originally posted by SyxPak
Eircom just split your or your neighbour's line with a pairgain (DACS) box and walk away denying they ever did such a thing.
Same thing happens when neighbours move in up the road and eircom "has a shortage of copper" and won't/didn't run extra pairs down the line for the new house.
adam0 -
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