Digibox Malfunction

jez

Friend of mine has a Grundig digibox I sourced from the UK last year with an ex Sky sub card. He just rang me and said he lost all channels. At first I thought the card had been deactivated. However, when pressing him further he stated that he could not get any channel whatsover on the box,including FTA. All he gets is a Blue screen and the banner with the channel information as normal. Problem was sudden with no indication of a problem.He has rebooted,switched off socket etc.

Can anyone guess at what this problem may be. i.e. technical fault or some other issue. Would really appreciate some feedback on this.

Many thanks

dmeehan

is the signal quality/strength still ok?

i have a grundig box too which is now over 18 months old and I havent seen anything like this before, especially after a reboot etc.

watty

Power supply capacitor failures are commonest problem on Old Grundigs.

Ask at www.satcure.co.uk

jez

He still has signal strength. FYI, This is not that old a box .Its a silver Grundig with fast speed etc..

However,if its the problem that you say Watty ,anywhere local
(ie. Limerick/Clare) to get it fixed??

Thanks

Saruman

Do a hard reset... usually fixes these little problems

jez

Thanks, but could you pls advise what a "hard reset " is!!

Thanks

Capt'n Midnight

Heat is another problem - My Grundig don't get channel 4 if I leave it on top of the analog receiver - but put it on it's side (PSU/power cable to the top) to get a good airflow (chimney effect) and away from the other warm receiver it behaves quite happily - no sat signal was what I was seeing on C4

Note: digiboxes power the LNB when in standby - so they don't cool down that much compared to when "on"

You can also cool them with a hair dryer (on the cold setting ! ) to see if that helps. - I've a pace box doing some thing similar - but it's problem is that it is not locking on to the EPG channel so no listings - so the daft thing don't know where to look for channels... - so before you do anything drastic - try to add a few channels in the other channels menu - check out www.satmania.com - try PCNE etc.

If you are certain it is no other problem - ie. have let it cool down for an hour or two and tried it on a neighbours sat cable (don't forget turn off and unplug from mains before changing sat cable) and still the same - then you could think about a forced sw upgrade (small chance of killing it or so it says on the web) - power down for one minuter - hold backup button on box - turn on power - wait a minute - take finger off button - should have a B/W message warning you of the dire consequences of interrupting the SW update during the next 10 minutes. - when finished it will power down.

colin300

all you have to do is disconnect it from the power and press the backup button and reconnect the power stil holding the backup button on the front of the box and wait till all the lights on the front of the box come on then wait about 10 minutes and it should go in to standby.

jez

FYI Folks

The digibox is now working again. It seems a mild powercut was the problem. He basically never reboots properly etc . He has done now and all is ok

Thanks for help,.

Jimmyireland

My Grundig digibox's software is stuck at 2.79bband will not accept a softawre update. I have tried to do it manually but to no avail.

After waiting two weeks for an engineer to call a taking a day off work yesterday(at my own expense) with no sign of the engineer calling, I have now been told by Sky that it will take until June 6th to get another engineer to call to me. Any one got any ideas for me. The system is running fierce slow and is in fact freezing at timesl.

Capt'n Midnight

Look at www.satcure.co.uk (lots of hidden info)

If there is any chance the dish moved or cable got wet try the box on a neighbours dish...

2.79 sounds old - and old grundigs did have funny symptoms caused by problems in the power supply..

BTW: June 14 is free to air day so do you really need SKY ??

ShaneOC

Originally posted by Capt'n Midnight
BTW: June 14 is free to air day so do you really need SKY ??

July 14 is the proposed date for BBC FTA.