Goods not as advertised online

Izzyioane · 12-02-2018 02:06PM #1

Hi, I purchased a north face puffer jacket of this website http://www.vibroget.com/the-north-face-c-6.html, the jacket arrived today but it is not as advertised at all. The jacket itself is not a northface jacket it is a completely different brand and it is not even a puffer jacket. I have messaged the website but i havent heard back from them. Is their anyway i would be able to get a refund or even report this website as i paid 140 euro and i am extremely disappointed with what i was sent. I have attached photos of the jackets and you can see the difference

BrokenArrows · 12-02-2018 02:12PM

Its likely just a mistake.
Let them know through their customer support and they will probably ship you a new one asap.

Ten Pin · 12-02-2018 03:54PM

Their login and checkout pages are not secure, (no padlock and no https in address bar), not a good idea to buy from non secure websites.

Julez · 12-02-2018 04:04PM

Site looks a little dodgy in general. When buying from a new site it's always worth doing a quick google to see if there are any online reviews for the site. If you don't hear back soon I'd get onto your bank about a chargeback.

L1011 · 12-02-2018 04:05PM

Site is dodgy as hell, you're lucky you got anything at all. Credit card chargeback time.

All the usual signs of the Chinese branded clothes scammers - domain makes no sense and was previously a different site entirely; huge range of products and implausible discounts. No contact details anywhere, no SSL. Fake social media buttons.

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Alun · 12-02-2018 04:15PM

Ten Pin wrote: »

Their login and checkout pages are not secure, (no padlock and no https in address bar), not a good idea to buy from non secure websites.

Also no address / physical contact information / telephone number, or even any indication of what country they're in, no information about the company itself etc. etc. Looks well dodgy to me.

Also according to https://www.scamadviser.com/check-website/vibroget.com they're hiding behind an anonymous service PrivacyProtect.org to hide the real owners of the domain.

I'd be cancelling my credit card and getting a new one too if I were you.

NATLOR · 12-02-2018 04:17PM

Id be more worried about my card details being compromised as its a non secure site

Sleeper12 · 12-02-2018 04:23PM

If they don't replace it there is not a lot you can do.

As far as I know once you shop outside of the EU you have no consumer rights

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DesperateDan · 12-02-2018 04:30PM

Definitely cancel that credit card OP

Alun · 12-02-2018 04:33PM

....... wrote: »

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Hardly, what the OP received bore no resemblance whatsoever to what was ordered, certainly no attempt made to make it look like a genuine North Face jacket.

ED E · 12-02-2018 04:38PM

OP, find your nerdiest relative and have them give you lessons in online shopping. Very foolish actions on your part.

vandriver · 12-02-2018 04:48PM

Did you first come across this site as an advert on Facebook?
My scam criteria.

billybonkers · 12-02-2018 04:52PM

Cancel that card immediately, try get a charge back and remember if it seems to good to be true it usually is

whomitconcerns · 14-02-2018 04:10PM

Nothing spelled correctly, no contact details, ridiculous discounts, keyword repetition everywhere, completely different company name/logo at the top of every other page.

At some point did you not say..."Something looks fishy here!"

daheff · 15-02-2018 07:06AM

Sorry OP

You've been had. Call credit card company ASAP ask for charge back & to have your card cancelled

17-02-2018 01:51PM

Yes - the checkout page has no SSL so the card data is not encrypted, if it's sent to a remote payment gateway. Also entierly possible that the cards details are stored onsite. Either way, the domain was created last August and whoever registered paid to hide their contact details, as well as not including them on the site. Cancel your card, and do a small bit of research on the common scamming techniques. It's easy to get caught, but easy to avoid most of them too, if you know what to look for.

fritzelly · 17-02-2018 03:02PM

Everything about the site screams scam and a quick google search would have told you almost definitely based in China

Goods not as advertised online

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