Cancelling Eir

Something I would like clarified ....... as I understand it Eir invoices for broadband one month in advance.

So when a customer ceases the broadband, or switches to another provider, how is this handled?

Do Eir then either issue a credit against an already issued (if not yet paid) invoice or cancel the invoice and issue a more accurate one?

(it seems impossible to get clarification from eir)

westyIrl wrote: »

I'm cancelling 10 days before end of paid month so should find that out on 19th although my focus was on not getting another bill tbh..any credit would be real unexpected bonus.

I finally got someone to cancel the line (or atleast the person in loyalty told me they had). I asked for confirmation but all I could get was a reference number so hopefully that'll do it. However they also said it would cease within 24 hours and my line still has tone so who knows

Jim

Reason I asked is that I switched BB just a day before end of rolling contract month, and the phone was switched on the due date ........ but of course I have already received the invoice for next month.

I did get a confirmation written letter from Eir .....
"We have received your notice to switch to another provider and we're sorry to hear you are leaving us."

The letter seems to say that I have nothing further to do.

looksee wrote: »

I had a heck of a battle leaving Eir, in the end I contacted them through Boards 'talk to' and finally got a result. It was beyond frustrating though.

and they got rid of that avenue of extricating oneself from them

I'm about to cancel my out of contract Eir mobile broadband. I'm going to try the Limnam route.

I'll keep you posted.

hubba wrote: »

ok bad start. All of the phone numbers ask you to enter a phone number or account number. I am an old meteor customer and for some reason my details aren't accepted. So got on to useless webchat and when I explained my phone problem he said I had to write a letter to the cancellation team at Heuston South quarter dublin 8.

My blood is boiling already. I've already had tons of trouble with them. Hence the cancellation.

:mad::mad::mad::mad::mad::mad::mad:

You can try what I did, its cheeky but none the less it's eir so its a mental health issue. Ring and get put through to loyalty/cancellations, say you sent the letter a month ago (have a sent date and address to hand) so they must've lost it, and you want it cancelled asap. Get a reference number.

westyIrl wrote: »

Just ensure you cancel the direct debit.

I am covered with that .... no DD. Paid by bill.

I am now in the situaiton that I need to query a coupls of things and cannot seem to determine how or who to contact in Eir.

I have queries on the last bill ...... there is a double charge for some calls and of course there is a charge for a whole months service of which I used less than 10 days, so there needs to be a credit on that also.

In addition I received a letter and Parcel Motel Returns label for my router .... but they have specified a different router to what was supplied to me.
That too needs to be changed before I return it else they will not receive the device they have asked for and they will charge me.

Is there a direct email address or physical address for the Eir Accounts Dept.?
I spent a couple of hours before lunch with Eir's useless chat to no avail ..... the first chat ended when my messages failed to go through, and no other indication I was being abandoned.
At least the second chat person stayed with it until I gave up.

Hehehehe ..... I even tried Eir support by phone, and when I entered my phone number and on second call my account number, I got the same response ........ they have no record of either!
So that could not go any further.

It would be impossible to make this shít up and have anyone believe Eir is a communications company!

Anyone got a likely address for me to write to? ....... I will go trawling through previous posts as I believe there are a couple of addresses posted. Hopefully I might find something useful.

With my BB and phone now safe in someone else's hands I really do not care how long this takes as I will not be paying them anything until both sides agree on the final bill.

EDIT:

It looks like my best bet is to write a letter to

Accounts Department,
eir,
Unit 4030,
Kingswood Avenue,
Citywest Business Campus,
Dublin 24.
D24 YK12

and hope someone reads the thing!

nsi423 wrote: »

Is it possible to cancel by going into an eir store? Serious question, I might be in this situation myself soon

Nope...at least I don't think you can

https://www.eir.ie/switching/

Under eir standard terms & conditions; you are required to give 30 days' written notice of your request to cease your eir service(s). Failure to provide notice of your intention to cease may result in (1) your services not being ceased and you will continue to be billed as normal for your usual services, or (2) your service being ceased while you may be liable for an additional 30 days line rental charge. If you are within the minimum term for your services from eir you may be liable for early cease charges.