GoMo Payment failed?

joe123 · 10-06-2021 12:14pm #1

Anyone else receive notification that their GoMo payment failed today?

I got one and a family member also received the same message. Cant get through to their support team.

statto25 · 10-06-2021 12:38pm

joe123 wrote: »

Anyone else receive notification that their GoMo payment failed today?

I got one and a family member also received the same message. Cant get through to their support team.

Yeah I did too

yoyo · 10-06-2021 1:01pm

Same here, seems the problem is at their end. This is the message I'm getting:

Hey Nick,

Bad news! Your bill payment was returned unpaid

To ensure there's no disruption to your mobile service please log into your MyGoMo account to make a payment.

That's it!

I tried paying on the site manually, get the same error

willthiswork · 10-06-2021 2:10pm

yoyo wrote: »

Same here, seems the problem is at their end. This is the message I'm getting:

I tried paying on the site manually, get the same error

That's what I got too! Although I can't see any attempted payment on my bank statement?

CrowdedHouse · 10-06-2021 2:24pm

Got one too. Was waiting to get home to have a proper look

jaffa20 · 10-06-2021 2:28pm

Got one too and wasn't sure if dodgy. They must have deleted all recurring payments?

Supercell · 10-06-2021 2:29pm

Same here, paid manually on their website using same card (Revolut)
Nothing in my revolut account to state any payment was declined earlier, certainly the funds were there.

GBX · 10-06-2021 2:32pm

I got similar notification - but I hadnt enough funds transferred to Revolut. Contacted them on Twitter and got the below reply :

"Your payment will be taken in the next 24 hours. If there is an issue with your card in the next attempt, you will receive another email to say that it has failed."

pedatron · 10-06-2021 2:36pm

Supercell wrote: »

Same here, paid manually on their website using same card (Revolut)
Nothing in my revolut account to state any payment was declined earlier, certainly the funds were there.

Did the very same myself. Was confused as I had the funds available too. Paid now anyway. Hopefully its resolved for next month and they don't charge twice

Supercell · 10-06-2021 2:58pm

I wonder if this is a Revolut thing?, my wife has hers on KBC and hasnt had one of these messages yet I think.

banie01 · 10-06-2021 2:59pm

I had the message today,but it was an issue at my side with forgetting to fund my payment card.

sp00k · 10-06-2021 3:02pm

I got it too. I'm not on revolut.

MayBee · 10-06-2021 3:40pm

Got one here aswell, funds were available

CrowdedHouse · 10-06-2021 4:01pm

Went to site, just had to put in the code of stored card and payment went through, odd.

Supercell · 10-06-2021 5:50pm

Got an text a short while ago apologising for the error and saying they received my manual payment. All good.

Esse85 · 10-06-2021 7:11pm

Gotten two texts from Gomo in the last hour on this.

leche solara · 10-06-2021 8:14pm

Got a text thanking me for manual payment and apologising for error. Then got another text saying they would try again to take the payment. This could now mean a double payment 😭

Jeff2 · 10-06-2021 9:32pm

leche solara wrote: »

Got a text thanking me for manual payment and apologising for error. Then got another text saying they would try again to take the payment. This could now mean a double payment ðŸ˜

I hope they don't end up taking multiple payments.

Maybe me just being paranoid.

Darc19 · 10-06-2021 9:35pm

Isn't it Eir?

Anyone actually surprised?

New Home · 11-06-2021 12:28am

I got the email, then I went online to see what had happened, I paid the bill, took a screenshot that showed that the bill had been paid and that the balance was €0, and a minute later I got the text saying "no need to anything, please disregard, we'll try to take the payment again". I hope they don't.

jimmycrackcorm · 11-06-2021 12:37am

I got this too, with revolut but just assumed I needed to update the card details.

I did an update on the site but I'll have to check now if I've been charged twice.

New Home · 11-06-2021 12:56am

I don't have revolut either, and I had plenty of funds to cover the bill. Either their hamsters went on strike, or some disgruntled employee made their last day one to remember, or they've been attacked by some hacker, too. Or maybe it was just a glitch.

Fingleberries · 11-06-2021 2:23pm

This frequently happens for me, it says that my payment (Revolut) failed even though there's enough money in the account and there is no failed transaction in Revolut. I end up going to the GoMo site and click pay with the exact same card and they accept the payment.

Strange thing is GoMo say that it's an issue with Revolut cards, even though they had a promotion last November with Revolut.

Supercell · 11-06-2021 2:26pm

I couldnt add money to Revolut using google pay this morning though funded it no problem using the same debit card directly (as used in google pay). Maybe there is some weirdness going on with them?

The Cush · 25-07-2021 8:20pm

https://www.boards.ie/discussion/comment/117393049#Comment_117393049

Found out just recently my sister had 3 payments deducted on June 7th. When she contacted then they could only see one payment. She had to get the 3 transaction no. from the bank. Submitted the details to them followed by an apology from them saying they were going to process the refunds. If not sorted soon she will use the SEPA before 8 weeks refund.

Payment for July was ok.

yu pa win htike · 15-08-2022 2:09am

I gomo payment bill fail

how I do?

GoMo Payment failed?

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