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B& B not providing breakfast!!!

  • 01-07-2021 07:43PM
    #1
    Baoithin66
    Registered Users, Registered Users 2 Posts: 202 ✭✭


    Booked a B&B in Killarney a few weeks ago. I emailed them shortly to confirm that they were providing breakfast and got no reply. My wife got them on the phone today and despite still advertising B& B with breakfast on their website. I am trying to get them on the phone and have emailed but cannot get a reply.

    Anyone know what the position is if I cancel i.e. am I right in thinking they have no basis to keep any deposit??


Comments

  • #2
    Del.Monte
    Registered Users, Registered Users 2 Posts: 12,363 ✭✭✭✭Del.Monte


    Baoithin66 wrote: »
    Booked a B&B in Killarney a few weeks ago. I emailed them shortly to confirm that they were providing breakfast and got no reply. My wife got them on the phone today and despite still advertising B& B with breakfast on their website. I am trying to get them on the phone and have emailed but cannot get a reply.

    Anyone know what the position is if I cancel i.e. am I right in thinking they have no basis to keep any deposit??


    Do they understand what the initials B&B stand for?

    ****



  • #3
    AndyBoBandy
    Registered Users, Registered Users 2 Posts: 16,128 ✭✭✭✭AndyBoBandy


    Have they confirmed to you or your wife that breakfast is not included?


  • #4
    Seth Brundle
    Moderators, Politics Moderators Posts: 42,306 Mod ✭✭✭✭Seth Brundle


    What did you sign up to?
    Some places may offer B&B or bed only.
    In terms of your deposit, what was said in the agreement you entered (was it online or telephone or what)?


  • #5
    Rrrrrr2
    Registered Users, Registered Users 2 Posts: 982 ✭✭✭Rrrrrr2


    Confused by your post too- have they confirmed breakfast or not?


  • #6
    Rrrrrr2
    Registered Users, Registered Users 2 Posts: 982 ✭✭✭Rrrrrr2


    What did your booking say? I’ve often booked B&B without breakfast as I either didn’t want it or didn’t suit. Not unusual


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  • #7
    Baoithin66
    Registered Users, Registered Users 2 Posts: 202 ✭✭Baoithin66


    AndyBoBandy wrote: »
    Have they confirmed to you or your wife that breakfast is not included?

    Update!

    Got them on the phone after a few more attempts and no replies to emails. Owner confirmed that 'due to covid' they have not been providing breakfast for the last year. I pointed out that I booked B&B and as it was not available I would have to cancel. He accepted that I was cancelling and I informed him that I expected no fees to be applied.

    I have asked him to acknowledge my email confirming same. Despite a lot of very good reviews he seemed very disorganised or maybe was just chancing his arm- I had to point out their website stated rates include free parking and 'delicious homemade breakfast'.


  • #8
    spurious
    Moderators, Category Moderators, Education Moderators Posts: 27,352 CMod ✭✭✭✭spurious


    The website was probably made for them by someone else, so they are not in a position to update it regarding breakfast. Their lack of response to emails should tell you how tech savvy they are.

    'No breakfast' doesn't really surprise me in these times.


  • #9
    antix80
    Registered Users, Registered Users 2 Posts: 2,419 ✭✭✭antix80


    spurious wrote: »
    'No breakfast' doesn't really surprise me in these times.

    I disagree. I've seen both employers and employees using covid as an excuse to wrangle their way out of responsibilities.


  • #10
    coylemj
    Registered Users, Registered Users 2 Posts: 25,723 ✭✭✭✭coylemj


    spurious wrote: »
    'No breakfast' doesn't really surprise me in these times.

    Why? Hotels are now allowed serve drinks and food indoors to guests. If a B&B can give you a bed for the night and use of a bathroom (shared or otherwise), there’s no reason why they can’t give you a breakfast.


  • #11
    ted1
    Registered Users, Registered Users 2 Posts: 24,138 ✭✭✭✭ted1


    spurious wrote: »
    The website was probably made for them by someone else, so they are not in a position to update it regarding breakfast. Their lack of response to emails should tell you how tech savvy they are.

    'No breakfast' doesn't really surprise me in these times.

    Guidelines allow breakfast, page 4 2nd item in table, and 42

    https://failtecdn.azureedge.net/failteireland/Guidelines-for-Re-opening-b-and-b-and-historic-houses.pdf


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  • #12
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,078 ✭✭✭✭Dempo1


    I'm a little baffled, if anyone books a B&B surely the second B stands for breakfast. I don't get the argument re not being able to service some sort of breakfast service, whether it's a staggered service, reduced menu or from a tray in the guests bedroom. Surely if the premises lacks IT skills to update their Web site, the telephone is an amazing tool to follow up on any bookings.

    Is maith an scáthán súil charad.




  • #13
    Tails142
    Registered Users, Registered Users 2 Posts: 2,120 ✭✭✭Tails142


    The forced breakfast is the worst part of staying in a B&B with the whole what'll you have for breakfast lark the night before you head out on a rake of pints. How about I'll stay in bed till an hour after the official check out and I'll tear the shirt off the back of anyone who comes knocking on my door.

    But I suppose OP it is poor form if it's something you're looking forward to and they're advertising it.


  • #14
    coylemj
    Registered Users, Registered Users 2 Posts: 25,723 ✭✭✭✭coylemj


    Tails142 wrote: »
    The forced breakfast is the worst part of staying in a B&B .....

    Have you ever tried 'I'll skip breakfast, thanks'?

    All you have to do is promise to be out by xxx a.m. and they'll be fine with it.


  • #15
    Del2005
    Registered Users, Registered Users 2 Posts: 19,166 ✭✭✭✭Del2005


    coylemj wrote: »
    Why? Hotels are now allowed serve drinks and food indoors to guests. If a B&B can give you a bed for the night and use of a bathroom (shared or otherwise), there’s no reason why they can’t give you a breakfast.

    Staff and the lack of is most likely the reason why places are offering reduced service.


  • #16
    beggars_bush
    Registered Users, Registered Users 2 Posts: 4,860 ✭✭✭beggars_bush


    Sounds like someone is just managing the B&B and cutting overheads


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