Inbound and internal An Post Delays

Hi Folks,

Quick question on an post

Does anyone know why this message 'we delivered your post' is displayed twice?

checked with online chat yesterday... they said backlog in clearing post from customs.. still showing Sorted Dublin mail centre.. hopefully it will start to move in next day or so

Hi everyone.

How is the situation now for items coming from the US via USPS First Class?

I have a package that cost around $200 on the way, and got a variation on the usual USPS message.

"Your item departed a transfer airport in DUBLIN, IRELAND on August 4, 2021 at 9:26 am. The item is currently in transit to the destination."

I'd love to know how long packages are taking now.

Many thanks. This has been a very informative thread.

If it is any use or consolation to you Mick, I was the same, had something coming in from UK. I had paid the vat last Thursday and it had just sat a "Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12" since last Thursday morning. Got on to the chat yesterday and he just said they were fairly snowed under in DMC because of the customs since July. The tracking updated yesterday afternoon to We Have your post, then Your post has been sorted. This morning it went to We have your post and are getting it ready for delivery, and it was delivered this morning. So a week after the import charges were paid.

my post came friday and all good. They had opened the package to check contents. I have another package stuck though. Its a phone case and when i checked on online chat they said customs don't have enough information to clear it and have requested information from the retailer. That seems like its going to be slow. I asked them could i provide an invoice or anything and they said id have to deal with customs on 01 805 6150... tried this morning but its 'not a recognised number'

"Update: got through on chat after 1.5 hours. The item is being returned to sender due to an insufficient customs declaration. Apparently this can't be displayed on the tracking for customers. What a nightmare."

And now the seller won't even look into it for at least another week because the an Post tracker says it's still in Dublin, in transit, and they won't take my word for it or accept my screenshot from An Post chat stating that there is an insufficient customs declaration and that it is being returned to sender.

Believe me it was absolute last resort to buy from the UK but I cannot find what I need - a medical product - anywhere else. I had accepted that I would have to pay VAT and Duty and was ready to do so, but this confirms for me that buying from outside EU is just not worth the hassle. I really wish there was an alternative from an EU company!

The UK company is obviously at fault here in having failed to provide a proper customs declaration, but this process of the item having to be returned to get it rectified is awful. That An Post seem incapable of updating their tracker to this effect when this happens is just the final insult really.

An post are really lazy and also I found that they prices are raise constantly like 3-4 times every year! Its time to just make them suffer and start using courier that, at this time,is almost the same prices are An "fail" Post!

Also I had friend who lately had their parcel sent back withouth customs even notifying him, also he was prepared to pay VAT and duty. I think this could be illegal? The should be another post about "Customs sending parcels back"

Please please enlighten us on how on earth in any way whatsoever this could be "illegal"

Please tell me you are taking the piss?

FedEx has a nice page about what the new Vat regime means for various sellers and the IOSS requirements that the EU requires for VAT.

https://www.fedex.com/en-ie/eu-vat-changes.html

Look this! I was here all day this morning there was a small packet delivered from France but one of the packet that I missing that came from Autralia it has this infomation on AN Post now! Crazy! what are they doing!? It a lie that the tried to delivered I was here all day!

Must be an issue with the address on the package.

That's what my tracking says now for my parcel with the insufficient customs declaration. Could be the same issue for you.

Though it only updated to that today, despite An Post knowing that was the problem since 9th August. At least the seller might actually look into addressing the issue now as they refused while An Post tracking stated it was still sorted in the Dublin Mail Centre. An Post needs to get themselves in order and improve their service of specifically notifying customers of customs issues in a timely manner. At the moment their service is unacceptably unprofessional in that regard.

What happens if An Post have the package for so long that the return period allowed by the seller is passed?

Say you buy from UK or USA and use AddressPal. The package gets to D12 hub but delays by an post in delivering it means you dont get it for 3/4weeks later. As far as the seller is concerned it was delivered within a few days to the address pal depot & the return clock starts then. Is it just suck it up? Even though you pay An Post for a service they didnt provide.

Edit..its a shambles & AnPost knew the EU rules were changing on 1st July and they should have known theyd need extra staff to cope & also with the extra calls to customer service. Pretty poor management that didnt plan properly for it.

but never mind, customers can wait for weeks or just hold on for more than an hour to try & find out whats happening..

It is disgraceful & most definitly is not customer service. Whoever wrote that Customer Charter must be having a good laugh.