Booking.com not honouring confirmed booking price

bluebells08 · 08-09-2021 10:43am #1

Hi all,

Booked a two night hotel stay on Booking.com for €282. I placed the booking over a week ago. Today, I received correspondence from Booking.com:

We've verified that the accommodation has made an obvious mistake when registering their rates online, impacting your booking .

They would like to offer you a new rate of 5, so you could keep your reservation. The total price of your booking would be: 1169 EUR (including city tax).

Please consider this offer and let us know if you'd like to keep your reservation. Alternatively, let us know if you'd rather cancel this booking for free.

Looking forward to hearing back from you within the next 24 hours.

If you have any other questions, we are here for you.

Do I have a leg to stand on here? I had paid for the booking in full. I tried to contact CCPC but they advised that they could not assist, as Booking.com are a Dutch company. Would appreciate any insights.

08-09-2021 10:47am

Obvious errors and mistakes (including misprints) are not binding.

https://www.booking.com/content/terms.en-gb.html

ASOT · 08-09-2021 10:47am

Was this for the Radisson Blu OP?

Also you have no leg to stand on.

Darc19 · 08-09-2021 10:06pm

Nope, they will state that they can cancel.

Also booking .com is simply an advertising/ booking management site, your booking is actually with the provider of the accommodation.

callaway92 · 08-09-2021 10:35pm

Can I ask:

Genuinely, when booking the thing did you not think to yourself that it seemed abnormally low. Not a nice offer of discount, I mean extremely low.

The disparity there is hilarious and that you’re getting upset over it now bugs me. Misprices happen everywhere.

L1011 · 08-09-2021 10:38pm

https://www.boards.ie/discussion/comment/117865824#Comment_117865824

282 for 2 nights isn't abnormal if you aren't aware that its a premium priced hotel, really.

Zero chance of getting it honoured, regardless.

Allinall · 08-09-2021 10:41pm

https://www.boards.ie/discussion/comment/117865824#Comment_117865824

Where did the OP say they were upset?

Its not an unreasonable question they asked?

Really strange that you’re bugged by it.

08-09-2021 10:42pm

https://www.boards.ie/discussion/comment/117865824#Comment_117865824

I’ve stayed in off peak hotels at a fraction of the cost of on peak. Some places are more affected by covid than others and May have reduced prices.

callaway92 · 08-09-2021 10:48pm

As have I, but the price discrep here is beyond unbelievable- surely the OP saw it and jumped at it thinking it was a miracle glitch and hoped for the best.

L1011 · 08-09-2021 10:59pm

https://www.boards.ie/discussion/comment/117865886#Comment_117865886

The interface would only have shown the €282 price.

08-09-2021 11:04pm

https://www.boards.ie/discussion/comment/117865886#Comment_117865886

That's absolute speculative nonsense, from you.

I've gotten massively discounted rooms, in my time, based on several factors. Also when booking a hotel on Booking I would not have a notion of most hotels standard rates or available deals and would assume that it's a correct price and would not consider that an "Obvious" error to be honest

callaway92 · 09-09-2021 8:35am

https://www.boards.ie/discussion/comment/117865941#Comment_117865941

Almost of 5th of what looks to be their standard price.

Its a forum, that’s the point of the place - to speculate and chat etc.

You still see the hotel it’s for so you’d know quickly whether it’s too low altogether or not (or else ‘decent’ value)

09-09-2021 11:05am

https://www.boards.ie/discussion/comment/117866444#Comment_117866444

but we’ve established that you have gotten massively discounted hotel rooms, so even if the op did in fact think he got a massive discount what of it? Why did it bug you?

also 500 a night is a weird price. By and large very few standard rooms would be that price, or more, even in the most expensive cities. I did a search on booking.com for 5 star hotels within 1km of Paris in Oct and got 7, of which only 3 were 500 or more.

nothing stood out about these hotels really, they definitely had nice bedrooms but if I saw them at 200 or so I’d think it normal.

the real expensive hotels - the ritz etc - don’t seem to be on booking.com

callaway92 · 09-09-2021 12:28pm

There’s discounts and then there 20% of actual cost. Come on

ASOT · 09-09-2021 1:31pm

If the op ever comes back I can put money on it being the Radisson Blu as it went around social media/WhatsApp regarding the pricing issue.

All were subsequently canceled

L1011 · 09-09-2021 6:19pm

https://www.boards.ie/discussion/comment/117867413#Comment_117867413

On booking you would have no idea that it was discounted that much

09-09-2021 6:57pm

https://www.boards.ie/discussion/comment/117869369#Comment_117869369

Yeh. It would just be the price anyway because it wasn’t a discount it was a mistake.

https://www.boards.ie/discussion/comment/117867743#Comment_117867743

500 a night for the raddison blu? If it was that hotel then the op can hardly be blamed for thinking 140 per night was reasonable.

callaway92 · 09-09-2021 7:12pm

https://www.boards.ie/discussion/comment/117869369#Comment_117869369

Jesus - I mean from the standard cost. Not tough to grasp.

L1011 · 09-09-2021 7:19pm

https://www.boards.ie/discussion/comment/117869560#Comment_117869560

Its clearly very tough for you.

The OP would not have known, seen or been told the standard cost.

Jim_Hodge · 09-09-2021 7:28pm

https://www.boards.ie/discussion/comment/117869560#Comment_117869560

Great that you know standard costs for every hotel. I stay in hotels of all grades regularly enough and wouldn't have been overly surprised by the price in the OP as a promotion. How you expect the OP to have known is just beyond me.

callaway92 · 09-09-2021 9:28pm

https://www.boards.ie/discussion/comment/117869586#Comment_117869586

Each to their own so. I think it’s a fairly easy grasp when on a site like Booking.com to know if something is a good offer/price in comparison to something being beyond reason.

Again, we don’t know the hotel but it could’ve easily been a ‘Jesus I’ll have to snap this up’ type thing which often happens with other things online like electrical items that ended up being mispriced.

Look, I’m just having a discussion on the thing - people don’t need to be getting upset about it for no reason.

Booking.com not honouring confirmed booking price

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