An Post returning packages from outside the EU-See 1st post

Under the current circumstances it means it was refused by An Post, not your niece. It should be made clear that it was refused for customs reasons and not by the intended recipient.

I swore I saw a tweet saying the customer service email isn't working anymore have to fill out the form, did anyone else come across it?

I'm reading so much I'm not sure anymore.

I put in an enquiry into both parcels, probably be nothing on my Japan one but hopefully will find where my Russian is, it's on is "we could not deliver your post. We will try to return to the sender" for nearly 3 weeks

PhilHill69

Thank you for having the courage to say what I've been thinking!

I didn't want to come across as a "crackpot" but there's more than incompetence and stupidity at play here, and I totally agree it's a hidden agenda,

Whether by An Post, an individual clique in the Post Office, or encouraged by: {enter name here} the CEO, the Government, some other political party, or another unknown? Whatever it is, there's purpose to it.

I'm an expat Londoner living in Dublin for a very long time, and I even have a Dub accent, but the racism still follows me!

One theory I had was to do with the massive shortages in supermarkets and raw materials for industries due to the shortage of truck drivers on the mainland.

Perhaps this is a "Let's **** with the Brits/Bojo" and flood him with massive volumes of returned parcels just as Christmas approaches. Don't get me wrong, I think Bojo is the lowest form of scum given that he was responsible for introducing child malnutrition, just as Churchhill invented the concentration camp, but the scum in the Irish Post Office are no better.

My money is on David McRedmond who clearly knows what's happening and why. If he doesn't why is he the CEO? If he does, why is he allowing it?

I WILL be investigating it and taking it further. I'm in the middle of a report to the Gardai for interference with mail. Those about to ridicule me don't know me. I've done it before, and more importantly, I've achieve very significant results!

I've seen your tweets and thank you for keeping at it! The screenshot posted there is absolutely disgraceful. I honestly can't believe they single-out small UK sellers on their own site. Especially since I'm having the same problems with US-based sellers, both large and small! I've reported this to local TDs also. I'm guessing the reason they did that is because they're looking to pass the buck and given Brexit happened, they figured the UK was an easy target. I'm happy that it looks to have backfired if Twitter, Trustpilot, and this thread are any indication.

I don't think I can agree entirely with you. As mentioned, I'm having the same issues with US/Canada-based sellers too. That said, I think there is something else going on within An Post, and I also think David McRedmond probably does know about it. My theory is that, knowing VAT changes were coming, they tried to setup a system that is now failing pretty spectacularly and they're trying to keep quiet about it.

The reply I got practically asking the same thing

...

Unfortunately, this item has been marked to be returned to the sender. 

This item arrived in our network with insufficient electronic data submitted by the sender. Due to this issue, Irish Customs could not release the item for delivery, and it was returned back to Japan.

The Taric code was missing on the electronic data submitted which is required for the item to be processed by Irish Revenue. 

You will need to contact the sender/sending retailer directly regarding any queries concerning the electronic data submitted. 

Kind regards 

Gave this a go last night, tried both parcels but probably only good for the Russian on that's in the depo nearly 3 weeks on "we'll try return it"

I'll message here if I get anything.

My friends still looking for people to tweet or retweer their experiences or replies from An Post with #NoPostAnPost

From anPost website.

VAT & customs charges with AddressPal deliveries

All AddressPal deliveries (UK & US) are subject to Irish Revenue customs rules.

If Irish Revenue have applied customs charges to any of your AddressPal items, we will send you a text message and an email providing a unique reference number specific to your order. Using the reference, you can pay the charges on our website here or in any Post Office.

A €3.50 An Post customs processing fee will be applied to any customs payments. This is in addition to the AddressPal delivery fee.

So it should be ok.

Various members have suggested Joe Duffy / Liveline.

Some have emailed hm ,while others have tried phoning in with nobody getting back to them.

I just lobbed a grenade into the Liveline office and hope it gets some kind of response:

Here's what it say:

Joe Duffy,

It seems your Facebook Liveline pages hasn’t been

updated after February 2015, so I’m not sure you’ll get this.

Anyway let me take the risk!

I’m not exactly a fan, it just happens that a few times a week I’m

in the same room as regular listeners.

I have to say I’m not a fan of Ivan Yates either, but the man did have some

valid points.

The “ABOUT” section of the Facebook page talks about the great crusading

“Liveline with Joe Duffy” fighting for the downtrodden, oppressed and

victimised but nothing I’ve heard convinces me other than your need

for programme material and ratings.

I began actively listening to many of the “serious” topics and all I heard

was guest callers being shouted down by you and shut down quickly

and completely because of your excessive nervousness about being

taken to task about an “errant” comment or even a simple but passionate

criticism, on your show.

You clearly like “ultra safe” contributions free from challenge or God forbid,

lawyers! The programme is conducted in such a bland a safe manner that

it makes absolutely no contribution to the unfortunates who call for your help.

The latest case in point, in which I have a personal interest is the shambles

being made by An Post in their processing of non-EU parcels to Irish

individuals and businesses.

You have been emailed and telephoned numbers times and you just continue

to ignore it. My belief is that you’re too scared to upset many of the people

involved directly or those maintaining the media silence around the subject.

A phrase I’m not prone to use, but appropriate here is:

Joe, stop claiming that Liveline is so brave and egalitarian

 or grow a pair and make it so!

I got a parcel from Japan yesterday through Addresspal UK. I had to pay VAT on it and there was a CN23 form from addresspal stuck on top of the CN22 that the sender put on the parcel.

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A mixed bag on the postal front over the last couple of days. I got another notification from Buyee that a parcel had been returned to them and a notification from another proxy called DeJapan, both saying Rejected by Recipient.

I got a box from Japan this morning via Surface Mail which seems to comesthrough Parcelforce in the UK before it gets to Dublin. I wonder does Parcelforce supply the electronic customs information or does surface mail go through a different sorting process altogether. Anyway it might be something to bear in mind for bulky stuff that you don't mind waiting a quarter of a year for.

I also got a parcel from buyee through regular air mail yesterday. I noticed a common feature in the 4 airmail parcels I received last week was that they all had a single item in the parcel whereas all the parcels I've had sent back have had multiple items. Is that just a coincidence or are An Post leaving through some parcels that are easy to manually check and punting everything else back?

Assume they just post it the AddressPal address lile you do regular post with whatevers needed for UK post

Using address pal from Japan would incur UK customs and duty, how would u get around that?

Sorry, just one last comment to answer this. I did get charged UK vat on about 33% of parcels in 2020 but haven't got charged UK vat since brexit at the start of the year. Not to say it can't happen, it just hasn't happened to me in 2021 with a couple of dozen packages. Before brexit I rarely got charged Irish vat on addresspal packages but since Jan 1 I do normally get charged irish vat collected by An Post after addresspal has searched and re-labelled packages.

To answer Hammerheart, Touch Fuzzy and Hippodrome, as Touch Fuzzy said I just enter addresspal as an alternate address. it kept things moving for me when Japan Post had shut down AIR and EMS to Ireland for a long time in 2020-21 as a less expensive alternative to DHL/Fedex. I won't reference AP here again, thanks.

But the tariffs aren't actually the issue for the overwhelming majority here! I'm more than willing to pay the VAT and Duty on my item. The tariffs deter me from ordering outside the EU, but if something is not available from an EU seller then I am happy to pay the charges to get it elsewhere. But I expect the relevant bodies to have a proper functioning system in place to ensure I can pay the charges and get my item promptly. They can blame the non-EU sellers for not properly understanding the requirements all they like, the fact is that a system that has thousands of people unable to navigate it successfully, is a total failure in terms of design and implementation.