DH Gate issue

francie81 · 14-09-2021 7:20pm #1

Hi Folks,

I bought an item (Liverpool Jersey) in the last week of July which I have not received yet, so when I tracked it last week it came up ‘We could not deliver your post. We will try to return to sender’. I investigated it further by attempting to contact the seller with no avail my messages have not being even open nor is it allowing me to request a refund, I even contacted the Dublin Mail Centre and provided the tracking number which can not be found, isn’t there something unusual about this and should I just wait to see what happens?

Thanks

kheb · 14-09-2021 7:25pm

An post are doing this to lots of deliveries from outside the EU. I’ve had the same issue with another Chinese website.

francie81 · 14-09-2021 7:31pm

https://www.boards.ie/discussion/comment/117891555#Comment_117891555

So its on them that is ridiculous.

Tippman24 · 14-09-2021 7:38pm

I work for a business that uses An Post for registered post items. Over the last while the tracking facility has left a lot of issues. The particular items are only being logged onto the track/trace facility at the time of delivery rather than when it goes into the system.

francie81 · 14-09-2021 7:41pm

i

https://www.boards.ie/discussion/comment/117891638#Comment_117891638

This is almost the same as items getting lost in the post except it goes back to the sender 🙄

silver2020 · 16-09-2021 11:10am

If you bought a liverpool jersey from China, it is near 100% certain it was fake and probably returned for that reason. Usually stuff like that gets destroyed by customs.

The other issue is proper description and taric code was not on it and returned for that reason.

kheb · 16-09-2021 11:13am

I bought a jersey in July which was delivered to Ireland in early August and has taken 6 weeks to be returned to China. The issue is the wrong Taric code. The supplier is going to fix the issue and send the item again. Hopefully, an post will do better second time around.

finbarrk · 16-09-2021 11:16am

I'd say just forget about it and order another one. They are so cheap anyway. We have ordered 5 or 6 different ones over the years and no problems.

francie81 · 19-09-2021 11:03pm

Thanks for the replies lads will just wait and see I am waiting on a call back from the mail centre, I called them to look into it since I have log proof that they did indeed receive it.

dotsman · 20-09-2021 1:16am

Guys, there have been recent changes to importing goods from outside the EU (effective since 1st July). Many small/poorly managed retailers from outside the EU (and even some within the EU!) have not updated their shipping processes to accommodate this. The blame lies entirely with the retailer, not An Post.

ams · 22-09-2021 10:48am

I've seen on Instagram where someone shipped a lot of stuff home as her family were moving back from New York - due to the issue with the An Post scanner its all being shipped back to NY even though she is now moved back to Ireland - very frustrating. Some followers messaged back and said they had the same issue.

Just checked and there's another thread here on it: https://www.boards.ie/discussion/2058200515/an-post-returning-packages-from-outside-the-eu-see-1st-post

DH Gate issue

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