An Post returning packages from outside the EU-See 1st post

yes its painful... in fairness sending from an post seems no issues.. they print the label and attach at the post office.. even if you have already addressed.. issue is coming the other way... pain in the backside... blame brexit though i suppose

I've been accused of using emotive language like "victims" of An Post.

Please don't start asking for "proof" and "evidence" as if we were in a court of law! We're all part of a community of individuals

with a common interest in a particular subject. We come here expecting and deserving our words to be respected and accepted except where

a glaring untruth or contradiction can be clearly shown.

"victims" of An Post is a very valid description - I know of one case where a medical device not available in the country was returned and created a week of grave concern and quite traumatic levels of pain for a patient. I know of two others where "non essential" medicines were undelivered. The situationswere not dangerous but still resulted in considerable discomfort.

My comment about Mr. McRedmond was not to target him personnaly (I thought I already made that clear!) but to point out that the eventual solution to this problem would lie in focusing attention on individuals (CEO, Upper management, politicians) who stand to lose if they don't do something. As individuals, they have rights to their own private lives uninhibited.

As for "bullying" I'm fascinated to know who I'm supposed to be bullying. The person who wrote this either doesn't know, or choses to omit, that while there are some issues in other EU countries, they are mostly for different reasons.

Yes of course there are many small sellers failing to learn and exercise the new rules of sending to the EU, but please don't try to normalise the current situation and claim it's NOT An Post - that's just being silly!

In the main, senders from the UK who have taken the time to observe the new rules are tradingnormally with the EU, except Ireland - FACT

A month or so on from the return of my mail to Japan and An Post haven’t done anything to change or help the situation. Bad look for them.

i re-shipped it with Yamato transport who will forward it to UPS for delivery here. I just hope UPS don’t hand it over to An Post..

Apologies, I wasn’t checking past pages as this thread is getting so long, just giving my own experience for others.

Thanks for the lengthy reply. I did actually learn of blackship when I was searching alternatives, but it wasn’t an option for the seller. Neither was Fedex, or any other legacy couriers. He told me Japan Post would not attempt redelivery as a rule.

I noticed in your post you said Yamato is only available in Japan - I’m not sure what the situation is exactly, due to the language barrier, but it seems that he has some arrangement with Yamato to pass it to UPS. That’s as much as I know. I will report back here if and when..

I noticed on the Japan Post site, it says if you handwrite the invoice it may not be delivered. My failed EMS was printed, and still returned.

this time however it’s handwritten, lol. So will be interesting to see.

Got this from someone in UK

NVM

This is the reply I got from the American supplier when I asked them if they will fill out a customs declaration for future purchases.

"Thanks but no. The commercial invoice we include is typically more than sufficient for international deliveries to all countries.

We do not customarily complete a Customs form for our shipments.

Again please just let us know if you are unable to retrieve your package"

Such a shambles, my parcel sat in AnPost depot for over a week, they invoiced me for the customs which I paid immediately and now the package is being returned. Took half a day to find out that they made a mistake invoicing me for the customs, but it is now up to me to chase-up getting a refund.

What really annoys me is they clearly have enough inforation to calculate the customs tarrif, they have received the payment of the tarrif, but they still will not deliver the package.

So my package has been sent off by FedEx, with a couple of extra watches thrown in for good measure, so I'll see next week what happens with VAT and all that.

It might be of interest to others here who buy from Japan that ZenMarket are IOSS registered now, so from the 22nd they'll charge you VAT before your packages are shipped (I think). I found out too late to have this apply to my package, though. I imagine other proxy services will get IOSS registration too, probably.

Does anyone know if packages with an IOSS number will get through without a TARIC code?

Exact same situation with me. Just keep emailing that eComm email address requesting your refund. I forwarded the email confirming my payment and requests the refund. My email never was acknowledged (aside from the automatic response) but I kept emailing, contacting Twitter chat, Facebook etc. and 3 weeks later my refund was in my account with no notification. It's incredibly frustrating, so best of luck with it.

It isn't the labels on the package, it's whether the package had electronic data submitted with it or not. There's no way to see that. Presumably the one that arrived did have that data.

Here's how it looks from the UK. Tracked, untracked, franked are all mentioned. For small or private senders I guess you have to go to the post office, or else purchase a label from a courier. Business senders can use the software mentioned.

https://www.royalmail.com/business/international/guide/electronic-customs-data

It's all good and well saying that, but An Post have been returning packages saying "no electronic data provided" and "requires CN23 label."

Maybe I should have emphasised that all my packages (including the one that I eventually received) have the CN22 label.

I have been working off the assumption that the CN23 label is the one that contains the needed electronic data, because they keep requesting it regardless of the weight and value threshold. If you go back to page 21, you will see I was also in contact with a mail forwarding service in Japan who will be working off that assumption from now on too (ie. everything coming into Ireland requires a CN23 label).

As Sparkling Gamorreans asked, how is this electronic data submitted? Does the sender do it? or does the post office do it when the sender is handing them the package? I think the answer is with the CN23 label, but that's only because I don't have experience sending things to Ireland and that sticker An Post is putting on returned packages. But yet An Post thinks it's my job to inform international sellers, even thought they don't clearly explain the problem to either of us.

• Edit: I was typing this when Marlay replied
• Edit 2: The more I think about it, maybe it did have electronic data this time. An Post knew my email! I'm surprised they didn't txt me, they had my number on the label.

I had something delivered by the postman from Ali Express today. Ordered about 3 weeks ago. It was ent from China via Netherlands if that makes a difference. I noted when it was delivered that post NL had put a different label over the original one from China. Maybe that helped. My other package that An Post has "returned to sender" two weeks ago still has not arrived in China and is worth in excess of €200. There's no information showing in the tracking from the Chinese senders side either....infuriating.

Can I ask why An Post are getting all the abuse? From my (limited) understanding, revenue and the EU have set the rules on what electronic data is required and it is all required to be electronic.

If An Post receives a package from outside the EU, they either have to pay the customs charges to revenue or they have to prove to revenue that they sent it back. So now that we have a mess of codes required related to every possible type of product. When An Post gets thousands of packages without the electronic data, are they really expected to go opening everything to manually put in all the codes? That sounds like a mammoth operation because other countries haven't entered the data electronically.