An Post returning packages from outside the EU-See 1st post

Ya know what would make sense if there was a low value cutoff for customs say 22€. Below that Vat wouldn’t need to be paid to make the packages flow smoothly and alleviate the workload. But for some reason they scrapped this. It does seem like it’s worked out that well

It has now been sorted 10 times!!!

Here is the full message :

"thanks for getting in touch and I am very sorry for the delayed response! Checking the tracking on the item, it appears to be in a clearance delay I'm afraid. This delay would be due to the volume of items that have been received over the last few weeks. According to our system there was no electronic customs declaration provided electronically by the sender. As we cannot amend or rectify any electronic customs data, the item may be returned to the sender as a result. Items now do require both an electronic and physical copy of the customs declaration form to be provided. If the physical declaration is found sufficient by itself and the item is released back to us it will get an updated scan and it will then be delivered to you soon afterwards from your local office. Apologies for the inconvenience this may have caused"

That's a bit contradictory. They say an electronic declaration is obligatory but they're willing to rely on the physical but it may be returned? Where is it coming from and who was the original carrier?

They aren't.. Once goods are customs cleared into the community they are in free circulation and can be moved anywhere in the community.. Duty is EU wide, the individual governments involved are only collecting the duty on behalf of the EU

Yes, that was me. And thanks to Flaccus' post above I now know they can clear revenue with just the label,

"Items now do require both an electronic and physical copy of the customs declaration form to be provided. If the physical declaration is found sufficient by itself and the item is released back to us it will get an updated scan and it will then be delivered to you soon afterwards"

So either a valid electronic or printed label should do. Its not good enough to reject if one or the other is in error.

From ebay UK. Sent by Royal Mail.

I saw a photo of my Japan one that was sent back and there was a printed label in like a plastic bit but it's been reshipped and arrived by FedEx

Possibly. I got a text from An Post yesterday looking for VAT on a parcel from Buyee. The customs declaration again is describing paper cards as "wigs" which is kind of amusing but still bizarre. I'll check the label if and when I get the packet to see if there's some commonality with the taric codes or something.

Also you can tell when they've manually cleared it because of the circled biro marks on the CN22

I have a gift from a friend in Scotland going around in circles in Dublin 12 since 25 August. On the phone they said it would be sent back a fortnight ago, it's still in D12, and this morning they said maybe the return address wasn't on the package, so take it up with Royal Mail. It was, and the customs declaration is correct, though it seems RM didn't do the electronic declaration. I understand that, fine, send it back, but they won't even do that! Just hoping now that they'll relent and let it through on the physical declaration alone.

What does Deutsche Post or DHL tracking show? Have you put the DE tracking no. into AnPost tracking?

https://www.deutschepost.de

I've had 2 parcels simply vanish into thin air. 2 weeks and no word, sight or sound of the parcels.

1) World of Books : Amazon - They say its lost in the post and will sent another. I asked them were they experiencing any issues with sending to "Southern" Ireland. Will see what they say.

2) A little birthday present - a second hand child's Napoli shirt that was bought in Italy and brought back to UK by my little ones grandparents. Posted normal Royal Mail. Labelled as a gift. Value of £5.50 declared. Second hand kids football kit written on CN22.

It is so frustrating. No one from large companies to elderly relatives has a clue how to navigate posting **** to Ireland. Fooken joke.

They've basically broken parcel delivery.

2 of us have tried to explain to them, I gave up, just had mine shipped by FedEx instead altogether. Kinda hard to when I don't completely know myself what's happening

Buyee has been a nightmare to deal with, they have admitted the reason for return of the 2 items I had with them was caused by Insufficient documentation or electronic declaration data has not been transmitted., which is a fault on their side but won't issue a refund for the shipping.

On top of that even though they know there is an issue with Ireland it seems they won't do anything outside their normal process unless you proactively ask them to ahead of time to do so, so if your oblivious to the situation with An Post and use them they'll just send on the parcel without any changes knowing it could get returned.

Quote I got from Buyee support :

"Please note that there is different way of handling in each and every customs overseas. Therefore, we are sorry we are unable to help you with customs clearance procedures."

Which as a proxy service whose whole point is shipping local stuff internationally seems like it's their whole purpose as a business they are saying they can't do.

Probably going to have to go the Fedex route with them too to just get clear of them.

Of course but I would figure that the codes would still need to scan under whatever new system or procedures they're using to identify that.