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Automated gate keypad

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  • 06-10-2021 10:44pm
    #1
    deise man
    Registered Users Posts: 164 ✭✭


    Hi, i have a vanderbilt act 5e keypad on automated gates. The code is no longer working the keypad. The fella who installed it is refusing to answer his phone. Would anybody be able to give me an idea of what might be wrong. Thanks in advance



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    #2
    jprboy
    Registered Users Posts: 1,354 ✭✭✭jprboy


    https://www.boards.ie/discussion/comment/117986218#Comment_117986218

    I'm in the exact same position as the OP - same issue and installer won't call me back!

    Unit has power and code is accepted when keyed in.

    Gate is opening and closing fine via fobs.



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    #3
    deise man
    Registered Users Posts: 164 ✭✭deise man


    https://www.boards.ie/discussion/comment/117986247#Comment_117986247

    My fobs are working fine too. The installer gave me instructions about changing the code but that doesn't work. Is there a way to reset it and enter a new code?



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    #4
    deise man
    Registered Users Posts: 164 ✭✭deise man


    The unit is getting power btw.



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    #5
    deise man
    Registered Users Posts: 164 ✭✭deise man


    https://www.boards.ie/discussion/comment/117988711#Comment_117988711

    Thanks for that. It's on my house so I'm the only user. The keypad was working fine and then suddenly the code wouldn't open it.



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    #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If its accepting the code when you enter the code but not opening yet the relay activates the gate when you enter the code that is a strange one. Is this definitely what's happening?

    Have you tried the default engineer X9999. If it accepts the LED will flash.

    If that works enter 01 and enter a new code.

    Press X to leave engineer.


    Other than that open it up and check the wiring. Its possible the code is using a different relay.

    After that download the manual and follow the default instructions.



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