Ryanair bans passengers who obtained refunds via chargeback

I got a chargeback last year and am flying with them this Thursday. Already checked in and no issue. Let you know if something changes. Flew with them last week without issue too.

I used a different card alright, I'll let you know how I get on tomorrow!

Maybe doing their usual all press is good press thing.

No, went ahead

If someone hired a car from me, used it, returned it, then charged back, would it not be fair enough for me to keep their details on file so I'd never rent to them again? Seems fair to me?

Not if it's their credit card details no.

The first thing you should do is dispute the chargeback.

You have an agreement with the card provider as a merchant, and agree to their management of the chargeback process, presumably.

Not at all. That would be like saying I could go into a garage and agree to buy a car, sign paperwork and then take the car home, refuse to pay the loan and leave it back after crashing it with the front bumper hanging off, and that the garage would have to destroy anything with my name on it due to GDPR!

And in the case of the me getting the car and leaving it back damaged, they obtained my details for a loan. They didn't obtain my details due to damage for the car. So, being consistent wit your logic, they would be in breach of GDPR if they used the details they collected when I signed for the car to try to bring me to court for the damage caused to the car (which would be different from the breach of contract)

When the person does a chargeback, they cause a loss for Ryanair. Ryanair now considers that they owe them money (and you can bet there is something in a small print which allows them to do that). Mr X owes me money ... well I can perfectly well keep his details!

Some companies are a right pain in the rear end to deal with if things go wrong. Endless hours spent trying to get an issue resolved often with no success. This is by design. It's to cut costs on their side and to discourage refunds.

It's at that point that customers say, feck this - I'll deal my card provider instead. This can be like a breath of fresh air and the issue can get sorted quickly.

If customer service for Ryainair (and some others like Eir and Vodafone) were approachable, understanding and generally easier to deal with - then they would not have this issue in the first place.

The thing is that the flight didn't depart due to Covid. And then people found charge back way easier and less bureaucratic than a lengthy refund process which we are all certain that Ryanair wouldn't have wanted anyway.

The problem is that Ryanair isn't exactly known for passenger rights, regardless if it's EU law or not and charge back is the easy choice.

I understood that the article posted would concern flights not taken specifically due to Covid regulations.

Let's assume Ryanair is flying from Dublin to Spain, the flight takes off, however the Spanish government says, due to Covid regulation only Spanish citizens are allowed to return. Then yes, the flight is taking of, but unless you're Spanish, you can't go. I am sure, there would have been a lot of similar cases, with different countries introducing different regulations, and differentiating between their own citizens and visitors or business/essential work related travellers.

It's sadly nobody's fault. If say, the Spanish or any other government's country passes legislation due to the pandemic that any foreign citizen can't come in for non essential reasons, than any airline, Ryanair or otherwise can't transport them. Also the article wasn't very specific, other than mentioning Covid.

Given Ryanair's history in customer relations I don't blame anybody if he or she did a charge back on that one. I would have done the same.

Also, since the numbers of travellers doing that, is limited they should just accept that as the pandemic couldn't have been predicted by any of us, and look forward to future business.

It'll be different, though, if it wasn't for the pandemic, or one losing a passport, etc.. that one I'd understand.

Used too….. might be a good reason why you don’t anymore.

Are you sure that it's not covered in the privacy policy of Ryanair that you consent to such retention and use of your data in connection with future bookings as part of the process for purchasing your ticket?

Yeah GDPR gets thrown about a lot by people who haven't a notion about it.

I'd wager Ryanair have a greater grasp of the intricacies of GDPR than blowhards on boards.

Somehow I doubt that it true as your posts show little understanding of gdpr.

I've been at several gdpr "conferences", all but one had glaringly bad errors on what gdpr actually was. - They didn't like when I pointed the errors our and also explained why it was wrong.

Btw, I presume you have read the Ryanair app terms and conditions when you are giving your "advice" - I suggest you read them again.

They didnt seem to have a good grasp of the intricacies of disputing a charge back. So I wouldnt assume anything.

Apparently in the case of the person whose case was highlighted, they were travelling for a wedding in September 2020 that was cancelled. However in September there was no restriction on travel so the flight operated and the customers chose not to travel.