Google Nest Thermostat H71 Error

PCros · 14-10-2021 01:08PM #1

Just wondering if anyone has come across this error with their system.

Essentially the Heatlink is dead, nothing happens when the button is held for 10 - 30 seconds.

Google support have escalated it and she mentioned they’ll probably just send me a new Heatlink but I’d like to have a shot at fixing it in the meantime if I can.

Mickeroo · 14-10-2021 01:14PM

https://www.boards.ie/discussion/2058213132/google-nest-thermostat-h71-error

Happened to both of mine earlier this year within a couple of weeks of each other. Google replaced both under warranty thankfully.

Seems to be a common issue, at the time there was a new person posting in the google forums everyday with the same problem.

PCros · 14-10-2021 01:50PM

https://www.boards.ie/discussion/comment/118019074#Comment_118019074

Ah I see.

I now have to have another more senior team member call me in the next 24-48 hours from Google then she said they'll most likely send me a new one.

Off the top of your head do you remember how long it took then to ship a new Heatlink? Weather doesn't seem to be getting too cold but just in case.

Mickeroo · 14-10-2021 01:59PM

https://www.boards.ie/discussion/comment/118019301#Comment_118019301

I had it within a day or two. I went through the web chat rather than the phone.

They gave a new thermostat and heatlink both times rather than just the heatlink on its own.

They put a lock of the price of the item on my credit card until I sent the old one back (they gave a return label for me to print out and UPS just picked up the package from my house).

PCros · 14-10-2021 02:35PM

https://www.boards.ie/discussion/comment/118019384#Comment_118019384

Perfect thanks a mill for the info 👍️

Mickeroo · 14-10-2021 02:50PM

https://www.boards.ie/discussion/comment/118019735#Comment_118019735

No bother, hope you get sorted out!

Google Nest Thermostat H71 Error

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