Problems with personal data at Screwfix

Nj

Rd

We'll see . Emm. You don't. They have a card you scan it . Done.

I can manage it . It's pretty seemless.

I don’t care for it either, if’s it trade only then fine but if they open their doors to the public then why insist on such a level of information.

I gave them their own eircode, a fake address and email, they do not require all this personal information to make a purchase, in my case 2.5 ltr of paint.

Not getting the issue here. I'm delighted screwfix opened in my nearest town, fraction of the prices charged in other outlets.

My first order was click & collect, name, phone number (sms notification if required) email address, pretty much what's expected from any business that facilitates online ordering or click and collect. What personal data compromises are likely here . Good luck.OP with a complaint which would be pointless on two fronts.

A. Scewfix breached not rules, You wanted to purchase something, in order to process that request, you were asked perfectly legitimate questions in order to set up and account , in order to do business or order from screwfix. Screwfix is not a corner shop or supermarket or woodies (perish the thought) their business model requires a customer to set up an account .

B.You declined and shared any information , how do you propose to complain about something that hasn't happened 🤔, DPC don't do crystal balls, nor, now I think about it, do Screwfix!

QS

What bothers me is that lately the amount of people queuing at the counter with no idea what they require, I thought it was purely click & collect for trades peaopo!

Above your rights? You have the right to provide them with their required info for service. You didn't want to provide this info which is your right so they used their right to refuse service. That's all that happened.

The irony is you probably give away more info signing up to news letters, hotel bookings, charity events.

Oddly enough Screwfix don't seem to actually say that so to to speak, in the sense I can easily see why someone would just pop into one of their outlets and assume its like a normal building, plumbing, equipment, tool shop, when it's obviously not.

But I agree, I've noticed queues developing at my local outlet and a lot of it is people not quite understanding how Screwfix operates, account registration etc. I don't think its exclusively click and collect, I've done this a few times but on occasion I've been nearby, check their site, know what I'm looking for and just POP in, order and pick up, obviously I don't have to go through the account set up as they have my details etc

In practice it’s no different to being asked for your details to provide warranty record in a Curry’s, Harvey Norman or Jewellery shop…..

I bet if you search where you are registered with the same address / email / phone in your gmail you’ll find a lot more dubious places than a screw fix!

Earlier in the year I was in Screwfix in Sandyford. The exact same thing happened to me. I was asked for lots of personal information while queuing in a shop full of people. Everybody could hear the conversation between myself and the assistant.

I complained to Screwfix later about this. They said it should not have happened and apologised. They said that they would talk to their staff. They confirmed that I did not have to give this information when making a purchase.

I will see if I can dig up their response and post it but I imagine it is gone at this stage.

Maybe your post belongs in the conspiracy theory thread.

Catastrophe syndrome comes to mind.

One thing that I'm curious about but - you ever fly with Ryanair? If so, have you raised the same objections about having to sign up to myryanair to book?

They don't differentiate between Retail and Trade sale , the operate on the basis of Trade /Business custom, sales. As I've said, a perfectly acceptable and legitimate way to do business. Personal , non business customers can shop elsewhere or accept the Terms in which Screwfix operate under, its really not that difficult to comprehend.

I happen to be a personal DIY customer

I'll accept Screwfix is relatively new in some towns and perhaps there's a little getting used too but to suggest a complaint is warranted in the OP is just silly.

And that's why I never shop there as they told me once that for the warranty to be valid they must have my number. (I laughed and walked out) Well that and their utterly ripoff prices especially on accessories.

Should have told him to get screwed

Different regulations in northern Ireland regarding retailing from business parks.

Btw, your registration details with your name and address will probably be registered by cameras near the border and held on a UK government database

There are many companies that give the general public the option to complete a purchase as a 'guest' without registering or opening an account. Data is being misused, stolen or sold for profit. Furthermore, some companies will bombard you with offers, promotions, newsletters etc. So yea, I would be wary of sharing my data with everyone who asked for it for no good reason!