Using DeGiro

Does anyone know how Rights Issues work on DeGiro? Do they email you or notify you in some way if a stock you're holding is eligible?

A weird thing happened to me yesterday. I checked my portfolio and the daily change came up negative with -€45,000 (negative)! I have nowhere near that amount which would have meant my portfolio value would be in the red by thousands, which is just nonsensical. When I checked my portfolio value it was correct so I'm not sure why it was showing like that.

Has that happened to anyone else before?

With the tax deadline approaching, I hadn't thought I had sold any shares in 2020, but from the Degiro report it said I had a made a gain from sales somehow.

I checked my sales history, and I see now it was because how the Apple 4:1 share split was handled on Degiro. They registered it as selling at the pre-split price, and then buying back 4x as many at the post-split price. (as many of you probably know).

I assume this needs to be registered with Revenue and I now owe CGT on the "gain" because of this? Even though the € was immediately used by Degiro to "buy back". Can it be offset somehow? Or do we need to pay up every time a stock split happens as if it was a real disposal?

Can't withdraw funds from my account for over a week. I'm holding no shares at the minute and every time I try to withdraw I eventually get a mail saying insufficient funds.

I mailed Degiro several times, and only got a response today saying "looks fine, it's being transferred" which is hasn't. It failed again. I saw somewhere online suggesting to convert from £ to euro and transfer that (like a complete dumbass I followed this advice) but still can't transfer.

Degiro customer service used to be good but at the minute it is awful, like some of the worst experiences I've ever had. Waiting nearly a week for a response as to why I can;t withdraw and even then no help whatsoever.

If I ever get my money I'll be closing my account, this is a ridiculous setup.

I've had something similar before, it took about a week and I was freaking out a bit but the funds did arrive eventually.

Have to say I find T212 support far more responsive and helpful.

Question about degiro. I usually look.at my account after hours, I never get around to looking at it during the day. There have been dramatic moves in the last few days, especially yesterday, and I miss these if I don't check during trading hours.

I can see the overall p/l changing each day but if its after hours I can't see which stock moved. They all say 0.00 or 0.2% kind of figures after hours, if that makes sense.

Is there any way to check, after hours, how your list of stocks performed at a glance rather than having to click into the product details of each one individually?

I apologise if this question has been asked before.

I have a DeGiro account, and I want to transfer funds from my current account.

I already have DeGiro set up as a payee in the current account, from years ago.

In DeGiro today, I clicked on Deposit > Manual Deposit, and it provided details of how to make a manual bank transfer to DeGiro.

It has changed from a Dutch IBAN to a German IBAN, in a bank called Flatex, and it looks like I have my own bank account and IBAN in this bank.

Has that happened to everybody?

My second query: if I create a new payee in my current account, using the new Flatex IBAN, DeGiro tell me to use the following details:

Name of beneficiary = my name

IBAN

BIC

Bank name

What should I use as the payee name in my current account? My own name, as that is the name of the beneficiary on the Flatex account?

Thanks.

It's back up again (and I'm now down 1.5%😭)